Deck 9: Control Processes and Systems

Question 1

In the U.S. workforce, the proportion of employees aged 40 or above is:

A) decreasing.
B) increasing.
C) staying constant.
D) fluctuating randomly.

Answer 1

B

Question 2

__________ is the process of attracting, developing, and maintaining a high quality workforce.

A) Crowdsourcing
B) Human resource management
C) General management
D) Outsourcing

Answer 2

B

Question 3

While safer to assume they have none, privacy at work is a right that applies to which of these?

A) Only managers
B) Only non-managers
C) All employees
D) Only top performing employees

Answer 3

C

Question 4

Which of the following refers to an effort on the part of the federal government to ensure equal employment for members of protected groups by setting hiring quotas based on the demographics of relevant markets?

A) Human resource management
B) Right to work
C) Affirmative action
D) Equal employment opportunity

Question 5

The right to employment and advancement without regard to race, sex, color, religion, or national origin is called:

A) equal employment opportunity.
B) discrimination.
C) affirmative action.
D) human resource management.

Question 6

__________ is the extent to which an individual's values, interests, and behaviors are consistent with the culture of an organization.

A) Person-job fit
B) Person-organization fit
C) Recruitment
D) Job satisfaction

Question 7

According to the equal employment opportunity guidelines, which of the following hiring requirements would be considered illegal?

A) A special pilot's license to fly for major airlines
B) A minimum weight requirement to serve as a restaurant chef
C) Passing a criminal background check to be an elementary school teacher
D) A medical license to be a doctor

Question 8

Which of the following bills signed by President Obama expanded workers' rights to sue employers on equal pay issue?

A) The Pregnancy Discrimination Pay for Performance Act
B) The Lilly Ledbetter Fair Pay Act
C) The Age Discrimination Wage Restriction Act
D) The Workplace Privacy Affirmative Action Pay Act

Question 9

Which of the following practices should NOT be followed while preparing for a telephone interview?

A) Studying the organization ahead and matching your strengths to it
B) Planning to take the call in a quiet, private location
C) Practicing your voice tone and modulation to set a good first impression
D) Attending the interview without preparing any questions

Question 10

Which of the following occurs when someone is denied a job or job assignment for non-job relevant reasons?

A) Prejudice
B) Bias
C) Job discrimination
D) Impairment

Question 11

Job discrimination, the denial based on non-performance related issues, occurs when an organization denies someone all of the following EXCEPT:

A) employment.
B) a job assignment.
C) an advancement opportunity.
D) vacation days.

Question 12

Which of the following is NOT a task of human resource management?

A) Supervising a quality workforce
B) Attracting a quality workforce
C) Developing a quality workforce
D) Maintaining a quality workforce

Question 13

The Title VII of the 1964 Civil Rights Act (CRA) guarantees protection against discrimination based on all of the following categories EXCEPT:

A) religion.
B) race.
C) color.
D) age.

Question 14

Which of the following processes occurs when companies try to attract a qualified pool of applicants?

A) Planning
B) Screening
C) Selection
D) Recruitment

Question 15

Who among the following is least likely to be protected by federal laws that guarantee equal opportunity?

A) An applicant from a minority community
B) A 40-year-old worker
C) A job applicant who drinks
D) A pregnant worker

Question 16

In the U.S., what percent of age discrimination suits result in some financial settlement in favor of the person filing the claim?

A) 80
B) 20
C) 50
D) 35

Question 17

Employment criteria justified by capacity to perform a job are called:

A) discriminations.
B) affirmative actions.
C) bona fide occupational qualifications.
D) career planning.

Question 18

The Equal Employment Opportunity (EEO) Act guarantees all of the following EXCEPT

A) the right to gain/keep employment based upon ability and performance.
B) equal pay for men and women.
C) protection from discrimination for people over 40.
D) zero discrimination in the workplace.

Question 19

Which of the following actions is NOT required for the affirmative action process?

A) Hiring people from underrepresented classes, regardless of qualifications
B) Survey of the relevant labor market to determine its demographics
C) Comparison of the current company workforce with the available labor market
D) Analysis of the demographics of the current company workforce

Question 20

Which of the following statements is NOT true about privacy in the workplace?

A) Technology can allow employers to monitor emails from company computers.
B) Technology can allow employers to identify who is receiving phone calls.
C) Technology can allow employers to track internet searches done on company equipment.
D) Technology can allow employers to spy on employees to decide who will get a promotion.

Question 21

People who are hired on temporary contracts and are not a part of an organization's permanent workforce are called __________.

A) selective workers
B) variable time employees
C) flex time workers
D) independent contractors

Question 22

Modern organizations prefer employing independent contractors because they are:

A) available at minimum wage.
B) easy to hire and fire.
C) better workers.
D) always available.

Question 23

The process of evaluating a candidate in an actual work situation is called __________.

A) behavior analysis
B) work sampling
C) coaching
D) socialization

Question 24

Performance appraisal is the process of formally assessing performance and providing __________ to jobholders.

A) motivation
B) promotions
C) feedback
D) mentoring

Question 25

The process of matching career goals and individual capabilities with opportunities for their fulfillment is called __________.

A) career planning
B) employee management
C) career development
D) multiperson comparison

Question 26

Which of the following is the process of managing how a person grows and progresses in a career?

A) Career planning
B) Employee management
C) Career development
D) Multiperson comparison

Question 27

Which of the following performance review techniques evaluates each employee against every other and then creates a summary ranking based on the number of superior scores?

A) Survey
B) Paired comparisons
C) Self-appraisal
D) Forced distribution

Question 28

Which of the following appraisal methods uses specific descriptions of actual behaviors to rate various levels of performance?

A) Graphic rating scale
B) Paired comparison
C) Critical-incident technique
D) Behaviorally anchored rating scale

Question 29

The performance appraisal method that rates and ranks one person's performance with others is called __________.

A) a behaviorally anchored rating scale
B) the critical-incident technique
C) a multiperson comparison
D) a graphic rating scale

Question 30

The process of choosing whom to hire from a pool of qualified candidates is called __________.

A) assessment
B) recruitment
C) selection
D) review

Question 31

Thomas is a new employee at Town Realty. Andrew, an experienced employee, has been assigned to offer performance advice to Thomas. This arrangement illustrates:

A) on the job training.
B) orientation.
C) work sampling.
D) coaching.

Question 32

While designing an employment test, ensuring that the results are an accurate predictor of future job performance guarantees that the test instrument is __________.

A) valid
B) reliable
C) realistic
D) socialized

Question 33

An assessment center evaluates a candidate's:

A) professionalism.
B) socialization.
C) job potential.
D) behavior.

Question 34

__________ is the performance appraisal method that includes superiors, subordinates, peers, and even customers in the appraisal process.

A) A behaviorally anchored rating scale
B) The critical-incident technique
C) The forced distribution method
D) 360 $\degree$ feedback

Question 35

An assessment center evaluates candidates' potential by:

A) placing each person into a frequency distribution.
B) evaluating each person against every other and then creating a summary ranking.
C) observing their performance in experiential activities designed to simulate daily work.
D) assigning them to senior employees are protégés.

Question 36

The performance appraisal method that uses a log of an employee's effective and ineffective job behaviors is called a__________.

A) behaviorally anchored rating scale
B) critical-incident technique
C) forced distribution method
D) graphic rating scale

Question 37

During the interview for a job, the process that attempts to reveal both the good and bad points of the job is called:

A) an in-depth interview.
B) recruitment.
C) a realistic job preview.
D) orientation.

Question 38

Allison, a long-term employee at AIM Corporation, helps William, a new employee, learn the culture of the organization. In this scenario, Allison uses the __________ process.

A) assessment
B) socialization
C) affirmative action
D) unionization

Question 39

__________ sessions run by human resource managers and other staff members communicate key information to new hires and allow them to complete employment documents.

A) Documentation
B) Socialization
C) Orientation
D) Coaching

Question 40

Assigning an early career employee as a protégé to a more senior employee for the purpose of professional advice and career guidance is called __________.

A) coaching
B) mentoring
C) assessing
D) socialization

Question 41

__________ programs allow choice to personalize benefits within a set dollar allowance.

A) Family-friendly
B) Flexible benefits
C) Employee assistance
D) Collective bargaining

Question 42

Realistic job interviewers "sell" the positive features of a job in order to find potential employees.

Question 43

Which of the following compensation plans gives employees the right to purchase shares at a fixed price in the future?

A) Stock options
B) Profit sharing
C) Bonus pay
D) Merit pay

Question 44

It is legal for men to earn twice as much as women for doing the same job.

Question 45

Affirmative action attempts to enforce equal employment opportunity legislation.

Question 46

Workers who have more flexibility with start and stop times find it difficult to maintain work-life balance.

Question 47

The process of negotiating, administering, and interpreting a labor contract is called ___________.

A) legal administration
B) collective bargaining
C) unionizing
D) union manipulation

Question 48

In order to get performance feedback from more sources than just an employee's supervisor, a program of 360 $\degree$ feedback can be implemented.

Question 49

Which of the following bodies deals with employers on the workers' collective behalf?

A) A trade association
B) An employer representative
C) An employee organization
D) A labor union

Question 50

__________ involves balancing career demands with personal and family needs.

A) Work-life balance
B) Employee management
C) Career development
D) Multiperson comparison

Question 51

The trend in modern labor-management relations is toward more cooperation than adversity.

Question 52

Performance management aligns human capital with organizational strategies.

Question 53

__________ is the talent people offer organizations in respect to their abilities, knowledge, experience, ideas, energies, and commitments.

Question 54

Which of the following programs helps employees achieve better work-life balance?

A) Bonus pay plans
B) Flexible benefits
C) Employee assistance programs
D) Family-friendly benefits

Question 55

An employment test is reliable when its scores demonstrate links with future job performance.

Question 56

__________ are packages of opportunities and rewards that make diverse and talented people want to belong to and work hard for an organization.

Question 57

Jenny, the sales executive in an insurance firm, achieves target sales well before the stipulated time. The company recognizes her performance by awarding her a cash prize. Which of the following compensation plans does this scenario illustrate?

A) A merit pay plan
B) Gain sharing plan
C) A bonus pay plan
D) Profit sharing plan

Question 58

Which of the following plans allows employees to share in cost savings or productivity gains realized by their efforts?

A) Stock options
B) A bonus pay plan
C) A merit pay plan
D) Gain sharing

Question 59

A __________ awards pay increases in proportion to performance contributions.

A) stock option plan
B) bonus pay plan
C) merit pay plan
D) profit sharing plan

Question 60

Which of the following statements is NOT true of labor unions?

A) They are made up of workers.
B) They act as a "collective" voice for the workers.
C) They are run by a government agency.
D) They bargain for the workers.

Question 61

The process involving management and unions working together to negotiate, administer, and interpret labor contracts is called __________.

Question 62

__________ plans provide one-time payments based on performance accomplishments.

Question 63

List the three basic responsibilities of human resource management and the activities necessary to achieve them.

Question 64

In __________, younger and newly hired employees mentor their seniors.

Question 65

__________ involves choosing to hire applicants who offer the greatest performance potential.

Question 66

Criteria for hiring that are linked to a person's ability to perform a job are called __________.

Question 67

A multiperson comparison method that requires evaluators to place each employee into a frequency distribution with several fixed performance classifications is called a __________.

Question 68

__________ work as needed and part-time, often on a longer-term basis.

Question 69

The __________ is the exchange of value between an individual and an organization in the employment relationship.

Question 70

The purpose of performance appraisals are both to __________ and document accomplishments, as well as initiate a process of __________.

Question 71

Define job discrimination, equal opportunity employment, affirmative action, and the relationship between them.

Question 72

An important cornerstone of U.S. laws designed to protect workers from job discrimination is Title VII of the __________.

Question 73

__________ is the extent to which an individual's knowledge, skills, experience, and personal characteristics are consistent with job requirements.

Question 74

Why is it important for managers to avoid discrimination in the workplace?

Question 75

__________ penalizes a woman in a job or as a job applicant for being pregnant.

Question 76

The __________ requires the maintenance of a log to capture the employee's effective and ineffective behaviors during the evaluation period.

Question 77

A well-managed career should include a carefully thought out __________, as well as an eye for __________.

Question 78

__________ is a program of activities that introduce a new hire to the policies, practices, expectations, and culture of an organization and its teams.

Question 79

__________ are nonmonetary forms of compensation such as health insurance and retirement plans.

Question 80

A __________ is a formal agreement between a union and an employer about the terms of work for union members.