Question 1

In the definition Q=P/E the P stands for:&#10;A) probability&#10;B) percent non-conforming&#10;C) time period&#10;D) performance

Accepted Answer

In the definition Q=P/E, P stands for "performance," which refers to the number of units that are in compliance with the specified requirements or standards. P is usually expressed as a percentage of the total number of units inspected.

Question 2

The quality improvement tool defined by best practices is:&#10;A) quality function depolyment&#10;B) benchmarking&#10;C) quality by design&#10;D) ISO 14000

Accepted Answer

Benchmarking is a best practice quality improvement tool that involves comparing your organization's practices and performance with those of other organizations in the same industry or sector. This helps identify areas where improvements can be made and allows for the adoption of best practices from other organizations. Quality function deployment, quality by design, and ISO 14000 are all quality improvement tools, but they are not necessarily defined by best practices.

Question 3

Which of the following are quality improvement tools that require a computer?&#10;A) FMEA&#10;B) products liability&#10;C) TPM&#10;D) information technology

Accepted Answer

Information technology is a quality improvement tool that requires a computer. FMEA and TPM can be conducted manually without the use of a computer. Products liability is not a quality improvement tool, but rather a legal concept related to the responsibility of manufacturers for the safety of their products.

Question 4

A set of interrelated activities with specific inputs and outputs is called:&#10;A) quality control&#10;B) improvement&#10;C) assurance&#10;D) none of the above

Accepted Answer

This description best fits the definition of a "process," which is not listed among the options provided. Quality control, improvement, and assurance are related concepts but do not directly define a set of interrelated activities with specific inputs and outputs.

Question 5

Which of the following is not a dimension of Q:&#10;A) reliability&#10;B) performance&#10;C) control&#10;D) response

Accepted Answer

Reliability, performance, and response are all dimensions of Q as they directly relate to the quality of a product or service. Control, on the other hand, is not typically classified as a dimension of Q.

Question 6

Which of the following is not a clause of ISO 9000:&#10;A) continual improvement&#10;B) management responsibility&#10;C) resource management&#10;D) performance measures

Accepted Answer

ISO 9000 does not include a specific clause related to performance measures. However, performance measures may be included as part of other clauses such as continual improvement, management responsibility, and resource management.

Question 7

The area responsible for external customer requirements is:&#10;A) marketing&#10;B) sales&#10;C) procurement&#10;D) product service

Accepted Answer

Marketing is responsible for identifying and satisfying customer needs through product development, pricing, promotion, and distribution. They are the link between the company and the customer, ensuring that the product or service meets the customer's needs and wants. Sales is more focused on selling the product or service to customers, while procurement is responsible for sourcing raw materials and goods for the company's production. Product service is responsible for after-sale services and support for the product. Therefore, option A is the best fit for external customer requirements.

Question 8

Optimizing equipment utilization by the entire work force to called:&#10;A) TPM&#10;B) quality by design&#10;C) FMEA&#10;D) QFD

Accepted Answer

TPM stands for Total Productive Maintenance, which is a strategy aimed at maximizing the productivity and efficiency of equipment through the involvement of the entire workforce. This includes operators, maintenance personnel, managers, and engineers, who work together to ensure that equipment is properly maintained and utilized to its fullest potential. TPM helps to reduce downtime, increase equipment reliability, and improve overall equipment effectiveness, which can lead to significant cost savings and improved competitiveness. Quality by design, FMEA, and QFD are different quality management tools that focus on improving product and process quality, but do not specifically address equipment utilization.

Deck 1: Introduction to Quality Improvement