Deck 19: Communication

Question 1

 Which of the following is an example of an attentive listener?

A) Shawn attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker.
B) April tends to listen to instructions, briefings, and other important information without performing other tasks.
C) Richard refrains from making any verbal or nonverbal responses when someone else is talking.
D) Ramona responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which she agrees.

Answer 1

B

Question 2

 Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

A) motivation.
B) persuasion.
C) ?deflection.
D) negotiation.

Answer 2

B

Question 3

 Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

A) Diane is a passive listener.
B) Cynthia is a direct communicator.
C) Diane is an open communicator.
D) Cynthia is an interactive listener.

Answer 3

C

Question 4

 Which of the following individuals is the best example of a passive listener?

A) During presentations, James consciously tries to focus on what the speaker is saying.
B) Erick tends to respond to speakers vocally when they say things with which he agrees.
C) Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
D) Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Question 5

 Which of the following is a disadvantage of the ladder of inference?

A) Slow information processing
B) Indecisiveness
C) Biased thought processes
D) Not suitable for stressful situations

Question 6

 Which of the following is an example of reflecting in supportive communication?

A) Julio relates similar experiences.
B) Joe reiterates the main points.
C) Doris offers advice and suggestions.
D) Charles asks follow-up questions for clarification.

Question 7

 _____ refers to the amount of control an individual attempts to exercise in communication situations.

A) Motivation
B) Negotiation
C) Persuasion
D) Directness

Question 8

 Which of the following is an example of an empathetic listener?

A) Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"
B) Carla tends to listen to instructions, briefings, and other important information without performing other tasks.
C) Ronnie refrains from making any verbal or nonverbal responses when someone else is talking.
D) Renaldo responds to speakers with vocal noises such as "ah" and "uh-huh" when speakers say things with which he agrees.

Question 9

 While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

A) channel
B) tone
C) approach
D) noise

Question 10

 Of the three elements of communication, ethos refers to the

A) demonstrator's passion to argue.
B) rationale for action.
C) facts that need to be conveyed.
D) credibility of the speaker.

Question 11

 Which of the following statements about nonverbal communication is true?

A) It involves giving physical attention to a communication partner.
B) Space and objects do not impact the interpretation of communication.
C) Nonverbal communication consists of letters, pictures, and symbols.
D) Body language includes the dress and appearance of the individuals.

Question 12

 Which of the following individuals is the best example of an empathetic listener?

A) Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.
B) Maria usually avoids making any verbal or nonverbal responses when someone else is talking.
C) Erick tends to respond to speakers vocally when they say things with which he agrees.
D) During presentations, James consciously tries to focus on what the speaker is saying.

Question 13

 Which of the following is true about gender differences in communication?

A) Men are generally inclined to value status and hierarchy more than women do.
B) Compared to women, men tend to spend more time communicating up in an organization.
C) Men are more successful than women when they are advocating for the needs of their team members.
D) Men are less likely to engage in self-promotion compared to women.

Question 14

 Which of the following is an example of deflecting in supportive communication?

A) Mario relates similar experiences.
B) Ricky reiterates the main points.
C) Joy offers advice and suggestions.
D) Jackie asks follow-up questions for clarification.

Question 15

 Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

A) Adam is an interactive listener.
B) Kevin is an indirect communicator.
C) Adam is a self-contained communicator.
D) Kevin is a passive listener.

Question 16

 Which of the following statements about verbal communication is true?

A) Verbal communication consists of giving physical attention to a communication partner.
B) Listening and reading are the modes by which verbal communication is sent.
C) Verbal communication consists of sounds, letters, words, pictures, and symbols.
D) In verbal communication, speaking and writing are both driven by sensing information.

Question 17

 Identify a personal aspect that influences communication.

A) Message
B) Approach
C) Context
D) Medium

Question 18

 Which of the following is one of the core components of communication?

A) Medium
B) Approach
C) Style
D) Tone

Question 19

 Which of the following statements about communication is true?

A) Communication simply includes what is said and heard.
B) Communication is seldom influenced by personal factors.
C) Communication is an iterative and interactive process.
D) Communication is a series of linear exchanges from one person to another.

Question 20

 Which of the following statements best describes interpersonal communication?

A) Communication that occurs in one-on-one or small group settings
B) The use of body language and objects to convey meaning to messages
C) A process of offering advice and suggestions and relating similar experiences
D) Communication that involves using sounds, letters, words, pictures, and symbols

Question 21

 To bridge linguistic and communication differences, individuals should

A) speak as fast as possible.
B) be careful about numbers.
C) use less white space in e-mail communications.
D) use many colloquialisms.

Question 22

 Briefly describe communication networks.

Question 23

 Define communication style. Identify its dimensions.

Question 24

 Aristotle believed that pathos was the most important element of persuasion.

Question 25

 According to Erving Goffman, the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Question 26

 Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

A) Communication channels
B) Communication systems
C) Communication networks
D) Communication media

Question 27

 Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

A) filtered horizontal
B) downward vertical
C) interdepartmental horizontal
D) upward vertical

Question 28

 What can individuals do to bridge cultural differences in linguistics and communication?

Question 29

 A communication audit allows organizations to improve the way in which they respond to routine and nonroutine circumstances.

Question 30

 One of the most cited reasons for dissatisfaction by direct reports is that their managers share too much information.

Question 31

 According to Aristotle, the goal of pathos is to

A) appeal to the minds of the audience.
B) provide the audience rationale for change.
C) make an emotional connection with the audience.
D) simply convey the facts to the audience.

Question 32

 Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

Question 33

 Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

A) Videoconferencing
B) In-person meeting
C) Recorded message
D) Electronic mail

Question 34

 Define interpersonal communication. List the core components of communication.

Question 35

 Tapping into a person's emotions is extremely important in encouraging an individual to take a risk, try something new, or change his or her behavior.

Question 36

 To bridge linguistic and communication differences, individuals should be careful about telling jokes that may be culturally sensitive.

Question 37

 Define persuasion. List the principles for enhancing persuasion.

Question 38

 The formats used to convey messages, including oral, written, and electronic, are referred to as communication

A) systems.
B) media.
C) styles.
D) channels.

Question 39

 Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

A) Videoconferencing
B) In-person meeting
C) Recorded message
D) Electronic mail

Question 40

 One of the most compelling ways to build a personal connection is through storytelling.