Deck 17: Writing Policies, Procedures Instructions

Question 1

Which statement is NOT an effective document design guide for publishing policies?

A) Do not leave more than two inches blank at the bottom of a page.
B) Place visuals where readers will need them.
C) Place each policy on a separate page for easy removal/replacement.
D) Single-space the text; leave one or two blank lines between sections.

Answer 1

A

Question 2

Which statement about warnings in an employee manual is INcorrect?

A) Warnings should explain the reason for the warning.
B) Warnings should be grouped at the end of the instructions.
C) Warnings should alert readers to the possibility of damaging equipment.
D) Warnings should alert readers about the possibility of injuring themselves.

Answer 2

B

Question 3

For which circumstances should an employee manual be reviewed/revised?

A) New employment laws have been enacted.
B) Company goals or benefit plans changed.
C) Company has grown.
D) All of the above

Answer 3

D

Question 4

Procedures describe a general system or process while instructions describe the steps to perform a task.

Question 5

Which statement is an important legal guide for employee manuals?

A) Make sure employees know the manual is a contract.
B) Omit a description of employee benefits.
C) Do not include a disclaimer page.
D) Maintain an at-will relationship.

Question 6

Which statement is NOT a useful guide for writing instructions?

A) Use language that impresses workers with the writer's knowledge.
B) Test instructions on the kind of person who will perform the task.
C) Empathize with workers who must perform the task.
D) Be familiar with all technical details of the task.

Question 7

Well-written instructions may protect an employer legally if an employee is injured on the job.

Question 8

Procedures and instructions are interchangeable terms.

Question 9

Which statement is an effective general guide for writing policies?

A) List consequences of violating policy.
B) Identify to whom the policy applies.
C) Give the rationale for the policy.
D) All of the above (a-c).

Question 10

Which item is optional in a set of instructions?

A) Discussion of the steps
B) Introduction
C) Visuals
D) Warnings and special notes

Question 11

The context in which instructions are used should not influence how they are written.

Question 12

As a person's career progresses, he or she will likely participate in developing and/ or writing policies or procedures.

Question 13

An employee manual should omit policies about employee benefits.

Question 14

Which statement BEST describes procedures?

A) They are more detailed than instructions.
B) They vary widely throughout a company.
C) They describe a system or process in general.
D) They show one person how to carry out a single task.

Question 15

The basic guides for writing reports apply also to writing policies.

Question 16

An employee manual can legitimately be considered a report as defined in this course.

Question 17

Fixed-order steps must be performed in the sequence given and are usually listed vertically and numbered.

Question 18

Policies define desired behaviors of individuals associated with an organization.

Question 19

In Carroll's Social Responsibility Pyramid-

A) legal responsibility is less important than economic responsibility.
B) a corporation has only an economic responsibility to satisfy the needs of its employees, customers, and owners.
C) ethical responsibility refers to a corporation's responsibility to meet public expectations that have been put into law.
D) philanthropic responsibility tops the pyramid, indicating that it is outside the corporation's range of responsibilities.

Question 20

The third-person writing style is most effective for writing instructions.
B. Multiple Choice - For the following items, select the most appropriate choice (a-d).

Question 21

Policies help to define the culture of an organization; instructions help to ensure safe and effective performance.

Question 22

An employee manual should establish the social responsibility standards that the company expects of and will practice with its employees.