Deck 4: Emotions and Moods

Question 1

Emotions are ________.

A) independent of the personality of individuals
B) strongly affected by weather
C) less intense as compared to moods
D) less likely to be caused by a specific event than moods
E) critical to rational thinking

Answer 1

E

Question 2

What is positivity offset?

A) having misperceptions of one's environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input

Answer 2

E

Question 3

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

A) bandwagon effect
B) framing effect
C) the fundamental attribution error
D) self-serving bias
E) positivity offset

Answer 3

E

Question 4

Which of the following statements is true regarding moods?

A) Moods are more intense feelings than emotions.
B) Moods don't last longer than emotions.
C) Moods are more action oriented in nature, as compared to emotions.
D) Moods are less cognitive in nature than emotions.
E) Moods are generally not indicated by distinct facial expressions.

Question 5

A ________ means that when nothing is going on, people are generally in a mildly good mood.

A) low positive affect
B) positivity offset
C) high positive affect
D) residual positivity
E) high negative affect

Question 6

Which of the following is a generic term that covers a broad range of feelings that people experience?

A) affect
B) emotions
C) moods
D) emotional labor
E) cognition

Question 7

Which of the following terms best describes feelings that tend to be less intense than emotions?

A) affect
B) cognition
C) moods
D) thoughts
E) reactions

Question 8

Positive affect is a mood dimension consisting of ________ at the low end.

A) excitement
B) stress
C) nervousness
D) tranquility
E) boredom

Question 9

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process

Question 10

________ is a pure marker of low negative affect.

A) Boredom
B) Nervous
C) Relaxed
D) Excited
E) Serenity

Question 11

Which of the following mood dimensions is a pure marker of high negative affect?

A) depression
B) stress
C) fatigue
D) boredom
E) nervousness

Question 12

________ is a pure marker of low positive affect.

A) Stress
B) Relaxation
C) Boredom
D) Tranquility
E) Anxiety

Question 13

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is expressed on his face.

Question 14

________ is an emotion that falls into the category of high positive affect.

A) Serenity
B) Elation
C) Fatigue
D) Boredom
E) Relaxation

Question 15

Negative affect is a mood dimension consisting of ________ at the low end.

A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression

Question 16

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

A) affect
B) cognition
C) moods
D) emotional labor
E) emotions

Question 17

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

A) It is a general, unambiguous feeling.
B) It is accompanied by facial expressions.
C) It has a lengthy duration.
D) It is a positive feeling.
E) Her reaction is cognitive in nature.

Question 18

________ is a pure marker of high positive affect.

A) Excited
B) Serene
C) Nervous
D) Relaxed
E) Bored

Question 19

Which of the following statements is true regarding emotions?

A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.

Question 20

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling.
B) Her response is prolonged.
C) It has a contextual stimulus.
D) Her response is not accompanied by facial expressions.
E) It is cognitive in nature.

Question 21

Explain the differences between the following terms: affect, emotions, and moods.

Question 22

Research has been conflicted on the role that emotions play in the workplace, especially in relation to irrational and ethical behavior. Select one of these two areas and discuss the role of emotions in these behaviors.

Question 23

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

A) emotional dissonance
B) negative affect
C) emotional intelligence
D) positive affect
E) affect intensity

Question 24

Stress typically has a negative effect on mood.

Question 25

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

A) cognitive dissonance
B) positivity offset
C) emotional dissonance
D) emotional labor
E) personality

Question 26

Research indicates that as we grow older we experience more negative emotions.

Question 27

People tend to be in their best moods on Monday.

Question 28

Which of the following is not an example of emotional emotions?

A) sympathy for the suffering of others
B) guilt about our own immoral behavior
C) disgust at violations of moral norms
D) perturbation toward those acting altruistically
E) anger about injustice done to others

Question 29

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Question 30

Moods are intense feelings that are directed at someone or something.

Question 31

Moods are more action oriented in nature than emotions.

Question 32

Which of the following is the term used for the strength with which individuals experience emotion?

A) emotional dissonance
B) affect intensity
C) emotional labor
D) positivity offset
E) emotional intelligence

Question 33

On which day of the week does negative affect tend to be the highest?

A) Sundays
B) Mondays
C) Tuesdays
D) Wednesdays
E) Thursdays

Question 34

Men generally express anger more frequently than do women.

Question 35

Research has indicated that people in a ________ mood are better able to ________.

A) good; deal with others
B) good; discern the truth about others
C) bland; discern the truth about others
D) bad; discern the truth about others
E) bad; deal with others

Question 36

Research suggests which of the following relationships exists between the weather and mood?

A) moderately positive effect
B) moderately negative effect
C) strong positive effect
D) strong negative effect
E) limited or little effect

Question 37

Explain how stress affects emotions and moods.

Question 38

Emotions are critical to rational thinking.

Question 39

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Question 40

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

A) affect intensity
B) high-positive affect
C) emotional dimension
D) self-serving bias
E) illusory correlation

Question 41

________ are the emotions that an individual is actually experiencing, despite what they might display.

A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Surface emotions
E) Disseminative emotions

Question 42

What effect do stressful events typically have on mood?

A) short term positive
B) long term positive
C) short term positive but long term negative
D) negative
E) positive

Question 43

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Question 44

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Question 45

Which of the following activities is most strongly associated with an increase in positive mood?

A) watching TV
B) playing videogames
C) reading a book
D) going to a party
E) surfing the Internet

Question 46

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a co-worker.
C) He should go through the past sales orders placed by this client in order to better understand her requirements.
D) He should rest and relax before the presentation.
E) He should ask his boss to help him prepare the presentation.

Question 47

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

A) Andy
B) Ben
C) Liza
D) Ted
E) Jim

Question 48

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

A) going skiing with friends
B) playing videogames with his friends
C) going out to dinner with his friends
D) going to a party at his friend's house
E) having his card club over for dinner at his house

Question 49

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

A) sleep quality that Jo had the night before
B) the amount Jo exercised on that day
C) Jo's age
D) Jo's gender
E) the weather on the day of the interview

Question 50

At what time of day are people in the best mood? Describe how mood changes throughout the day.

Question 51

Research shows surface acting is more stressful to employees than deep acting.

Question 52

Discuss whether there are gender differences regarding emotions.

Question 53

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviant behavior

Question 54

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions

Question 55

Displayed emotions are innate.

Question 56

Surface acting deals with felt emotions rather than displayed emotions.

Question 57

Which of the following is an example of deep acting?

A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her.
B) Andy tells his employee that he isn't doing a good job and that he needs to shape up.
C) Liz is worried about her sick dog, but makes her morning sales calls with a smile.
D) David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better.
E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 58

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to "hold onto" emotions longer than men.
E) Men display positive emotions more frequently than women.

Question 59

Deep acting is hiding inner feelings by modifying facial expressions.

Question 60

Which of the following statements is true regarding the sources of moods and emotions?

A) Moods and emotions are independent of the personality of the individuals.
B) Sleep quality affects mood.
C) The weather strongly affects moods.
D) As we grow older, we experience more negative emotions.
E) People tend to be in their best moods on Sundays.

Question 61

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

A) high self-serving bias
B) low emotional dissonance
C) low confirmation bias
D) high cognitive dissonance
E) low emotional intelligence

Question 62

Emotional intelligence (EI) is a concept that ________.

A) can be measured easily
B) is moderately correlated with job performance
C) is not related to personality and intelligence
D) indicates mathematical aptitude of an individual
E) is not genetically influenced

Question 63

Rahael's team was recently responsible for missing a major sales goal. According to the affective events theory, which of the following is most likely to occur?

A) Rahael will become discouraged but will keep working harder for next time.
B) Rahael will become discouraged and will start to dislike her job.
C) Raheal will become more motivated but will start to dislike her job.
D) Rahael will become more motivated and will keep working harder for next time.
E) Rahael might react as stated in both A and D.

Question 64

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

A) EI assumes that decisions made emotively are superior to those made dispassionately.
B) EI is not related to personality or intelligence.
C) The tests used to measure EI are too simplistic in what they define as right and wrong answers.
D) The concept of EI is so broad and variegated as to render it effectively meaningless.
E) People with high EI appear to be high performers in the eyes of others rather than in reality.

Question 65

People who score ________ on emotional stability are more likely to react strongly to ________ events.

A) low; positive
B) low; negative
C) average; positive
D) average; negative
E) high; negative

Question 66

Surface acting deals with ________ emotions.

A) negative
B) weak
C) strong
D) displayed
E) felt

Question 67

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

A) interviewer who assesses candidates in an employment agency
B) engineer heading a team designing a complex software/hardware interface
C) meeting planner who must set up meetings for candidates around the world
D) copy editor who seeks out spelling errors and grammatical mistakes in manuscripts
E) realtor arranging sales between homeowners and potential buyers

Question 68

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job.

Question 69

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

A) a high degree of social interaction
B) good analytical skills
C) the ability to work independently
D) good critical thinking skills
E) good mathematical skills

Question 70

Which of the following statements is true regarding surface acting?

A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.

Question 71

Evidence indicates that EI is genetically influenced.

Question 72

What do you call the practice of modifying one's true inner feelings based on display rules?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 73

What is the difference between felt emotions and displayed emotions?

Question 74

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

A) low cognitive dissonance
B) low self-esteem
C) low emotional dissonance
D) high emotional intelligence
E) high job satisfaction

Question 75

Which of the following is a correct argument in favor of emotional intelligence (EI)?

A) EI accurately indicates linguistic abilities of a person.
B) EI is a simple and straightforward concept.
C) The concept of EI has a biological base.
D) EI can be measured easily.
E) The concept of EI is different from intelligence and personality.

Question 76

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

A) They tend to choose an outcome that will confirm their negative world view.
B) They search for the perfect solution when rarely is any solution perfect.
C) They are more likely than others to use heuristics, or rules of thumb while making decisions.
D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision.
E) They tend to put too great a value on their own ability to affect outcomes.

Question 77

Which of the following statements is true regarding deep acting?

A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C) Deep acting deals with displayed emotions as opposed to surface acting.
D) A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E) Research shows surface acting is less stressful to employees than deep acting.

Question 78

Which of the following statements is true regarding emotional intelligence (EI)?

A) Evidence suggests that a person's performance on the job is independent of her EI.
B) Evidence suggests that EI is not genetically influenced.
C) EI is related to a person's ability to detect emotions in others.
D) EI can be measured easily.
E) EI is a simple, straightforward concept.

Question 79

What do you call the practice of hiding inner feelings by modifying facial expressions?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 80

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

A) Emotional intelligence
B) Emotional dissonance
C) Confirmation bias
D) Cognitive distortion
E) Cognitive dissonance