Deck 4: Emotions and Moods

Question 1

________ is a pure marker of high positive affect.

A) Excited
B) Serene
C) Nervous
D) Relaxed
E) Bored

Answer 1

A

Question 2

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

A) It is a general, unambiguous feeling.
B) It is accompanied by facial expressions.
C) It has a lengthy duration.
D) It is a positive feeling.
E) Her reaction is cognitive in nature.

Answer 2

B

Question 3

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

A) bandwagon effect
B) framing effect
C) the fundamental attribution error
D) self-serving bias
E) positivity offset

Answer 3

E

Question 4

Positive affect is a mood dimension consisting of ________ at the low end.

A) excitement
B) stress
C) nervousness
D) tranquility
E) boredom

Question 5

A ________ means that when nothing is going on, people are generally in a mildly good mood.

A) low positive affect
B) positivity offset
C) high positive affect
D) residual positivity
E) high negative affect

Question 6

Which of the following is a generic term that covers a broad range of feelings that people experience?

A) affect
B) emotions
C) moods
D) emotional labor
E) cognition

Question 7

What is positivity offset?

A) having misperceptions of one's environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input

Question 8

Which of the following statements is true regarding emotions?

A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.

Question 9

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling.
B) Her response is prolonged.
C) It has a contextual stimulus.
D) Her response is not accompanied by facial expressions.
E) It is cognitive in nature.

Question 10

Which of the following terms best describes feelings that tend to be less intense than emotions?

A) affect
B) cognition
C) moods
D) thoughts
E) reactions

Question 11

Negative affect is a mood dimension consisting of ________ at the low end.

A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression

Question 12

Which of the following mood dimensions is a pure marker of high negative affect?

A) depression
B) stress
C) fatigue
D) boredom
E) nervousness

Question 13

________ is a pure marker of low positive affect.

A) Stress
B) Relaxation
C) Boredom
D) Tranquility
E) Anxiety

Question 14

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is expressed on his face.

Question 15

________ is an emotion that falls into the category of high positive affect.

A) Serenity
B) Elation
C) Fatigue
D) Boredom
E) Relaxation

Question 16

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him?

A) affect
B) cognition
C) moods
D) emotional labor
E) emotions

Question 17

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process

Question 18

Research finds that when nothing in particular is happening, called positivity offset, most individuals experience ________.

A) an intensely positive mood
B) a mildly positive mood
C) a neutral mood
D) a mildly negative mood
E) an intensely negative mood

Question 19

Which of the following statements is true regarding moods?

A) Moods are more intense feelings than emotions.
B) Moods don't last longer than emotions.
C) Moods are more action oriented in nature, as compared to emotions.
D) Moods are less cognitive in nature than emotions.
E) Moods are generally not indicated by distinct facial expressions.

Question 20

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

A) The degree to which people experience emotions is independent of culture.
B) People in China report experiencing fewer positive and negative emotions as compared to people in other cultures.
C) Western cultures experience more negative emotions and fewer positive emotions than Eastern cultures.
D) The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures.
E) Eastern cultures like China view emotions like pride more positively than Western individualistic cultures such as the United States.

Question 21

As the manager of a successful accounting firm, you know that from January to April, your employees often feel great amounts of stress. One of your employees, Syddarth, returned from lunch 30 minutes late and it appeared to you that he had been crying. It is important in this situation that you ________.

A) get Syddarth some help because he clearly has mental issues
B) fire Syddarth because he seems to not be able to handle the pressure
C) assure Syddarth that you understand how he is feeling and that things are stressful
D) tell Syddarth about how stressed you are to make him feel better
E) ignore Syddarth because everyone needs to deal with their own issues

Question 22

Moods are intense feelings that are directed at someone or something.

Question 23

Of the ways in which we express emotions, ________ has/have proven to be the most difficult to interpret.

A) body language
B) facial expressions
C) words
D) emotions
E) vocalizations

Question 24

Moral emotions are those emotions that have moral implications because of our ________.

A) religious beliefs
B) interpersonal relationships
C) individualistic culture
D) instant judgment of the situation that evokes them
E) guilt caused by our society

Question 25

Some countries, such as Japan and Russia, embrace negative emotions. What has been found to be a result of this focus on negative emotions?

Question 26

Research has indicated that people in a ________ mood are better able to ________.

A) good; deal with others
B) good; discern the truth about others
C) bland; discern the truth about others
D) bad; discern the truth about others
E) bad; deal with others

Question 27

When you experience moral disgust, you have most likely been offended due to your sense of ________.

A) right and wrong
B) good and bad
C) truth and justice
D) religion and society
E) self and others

Question 28

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the Japan, what is your likely reaction?

A) You ignore the man…he means nothing to you
B) You ignore the man….he is obviously crazy
C) You become alarmed…he is obviously crazy
D) You become alarmed…you might have somehow offended him
E) You become angry…he should have said hello

Question 29

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

A) cognitive dissonance
B) positivity offset
C) emotional dissonance
D) emotional labor
E) personality

Question 30

You are at the office and one of your coworkers, who you only know casually, makes eye contact with you, stares you down, and dashes past you. Assuming you are in the United States, what is your likely reaction?

A) You ignore the man…he means nothing to you
B) You ignore the man….he is obviously crazy
C) You become alarmed…he is obviously crazy
D) You become alarmed…you might have somehow offended him
E) You become angry…he should have said hello

Question 31

Research has shown that there is a link between our emotions and our ability to be ________.

A) successful
B) rational
C) professional
D) a mentor
E) healthy

Question 32

Emotions are ________.

A) independent of the personality of individuals
B) strongly affected by weather
C) less intense as compared to moods
D) less likely to be caused by a specific event than moods
E) critical to rational thinking

Question 33

Explain the differences between the following terms: affect, emotions, and moods.

Question 34

Moods are more action oriented in nature than emotions.

Question 35

Lowest negative effect is ________ in the morning and tends to ________ over the course of the day and evening.

A) highest; decrease
B) highest; remain consistent
C) stable; increase
D) lowest; increase
E) lowest; remain consistent

Question 36

Which of the following is the term used for the strength with which individuals experience emotion?

A) emotional dissonance
B) affect intensity
C) emotional labor
D) positivity offset
E) emotional intelligence

Question 37

The way we ________ an emotion is not always the same as the way we ________.

A) experience; show it
B) experience; interpret it
C) show; interpret it
D) show; trust it
E) trust; experience it

Question 38

When situations are overly emotionally charged and stressful, we have a natural response to ________.

A) seek vengeance
B) find positive outlets for our emotions
C) find negative outlets for our emotions
D) disengage and just look away
E) disengage and exhibit counterproductive work behaviors

Question 39

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Question 40

You and your friends are attending a basketball game at your college. A player on your school's team has a foul called on her for slapping to which you and your friends booed the referee. Seconds later, a player on the opposing team is called for the same foul for which you cheered. Why did you act in this seemingly hypocritical manner?

Question 41

Emotions are critical to rational thinking.

Question 42

Stress typically has a negative effect on mood.

Question 43

Research suggests which of the following relationships exists between the weather and mood?

A) moderately positive effect
B) moderately negative effect
C) strong positive effect
D) strong negative effect
E) limited or little effect

Question 44

On which day of the week does negative affect tend to be the highest?

A) Sundays
B) Mondays
C) Tuesdays
D) Wednesdays
E) Thursdays

Question 45

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

A) Andy
B) Ben
C) Liza
D) Ted
E) Jim

Question 46

What effect do stressful events typically have on mood?

A) short term positive
B) long term positive
C) short term positive but long term negative
D) negative
E) positive

Question 47

Evidence confirms there is no real difference between men and women when it comes to emotional reactions.

Question 48

Positive moods increase with age.

Question 49

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

A) emotional dissonance
B) negative affect
C) emotional intelligence
D) positive affect
E) affect intensity

Question 50

Poor sleep can affect your job satisfaction and cause you to make less ethical judgments.

Question 51

Research has shown that Monday is the highest negative-affect day across most cultures. However, in some countries, negative affect is lower on Friday and Saturday than on Sunday. What are two explanations for this discrepancy?

Question 52

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

A) sleep quality that Jo had the night before
B) the amount Jo exercised on that day
C) Jo's age
D) Jo's gender
E) the weather on the day of the interview

Question 53

Men generally express anger more frequently than do women.

Question 54

Surface acting deals with felt emotions rather than displayed emotions.

Question 55

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

A) affect intensity
B) high-positive affect
C) emotional dimension
D) self-serving bias
E) illusory correlation

Question 56

Which of the following statements is true regarding the sources of moods and emotions?

A) Moods and emotions are independent of the personality of the individuals.
B) Sleep quality affects mood.
C) The weather strongly affects moods.
D) As we grow older, we experience more negative emotions.
E) People tend to be in their best moods on Sundays.

Question 57

At what time of day are people in the best mood? Describe how mood changes throughout the day.

Question 58

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to "hold onto" emotions longer than men.
E) Men display positive emotions more frequently than women.

Question 59

People tend to be in their best moods on Monday.

Question 60

Explain how stress affects emotions and moods.

Question 61

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviant behavior

Question 62

Discuss whether there are gender differences regarding emotions.

Question 63

Research shows surface acting is more stressful to employees than deep acting.

Question 64

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions

Question 65

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a coworker.
C) He should go through the past sales orders placed by this client in order to better understand her requirements.
D) He should rest and relax before the presentation.
E) He should ask his boss to help him prepare the presentation.

Question 66

________ are the emotions that an individual is actually experiencing, despite what they might display.

A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Surface emotions
E) Disseminative emotions

Question 67

Deep level acting is less psychologically costly than surface level acting because in deep level acting, we are actually trying to experience the emotion, so we ________.

A) are not really acting
B) find ways to channel the emotion
C) experience less emotional exhaustion
D) transfer the emotion to the other party
E) translate the emotion to something we already know

Question 68

Which of the following statements is true regarding deep acting?

A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C) Deep acting deals with displayed emotions as opposed to surface acting.
D) A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E) Research shows surface acting is less stressful to employees than deep acting.

Question 69

Surface acting deals with ________ emotions.

A) negative
B) weak
C) strong
D) displayed
E) felt

Question 70

What do you call the practice of modifying one's true inner feelings based on display rules?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 71

Which of the following is an example of deep acting?

A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her.
B) Andy tells his employee that he isn't doing a good job and that he needs to shape up.
C) Liz is worried about her sick dog, but makes her morning sales calls with a smile.
D) David invites a coworker that he doesn't like to lunch, in the hope of getting to know him better.
E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 72

You are confronted by an angry customer who feels they deserve special treatment outside of your normal customer service policy. You know the customer is in the wrong but you can tell he is very upset. Which of the following is the appropriate reaction for you?

A) maintain a sad expression
B) maintain a happy expression
C) maintain a pleasant expression
D) maintain a concerned expression
E) maintain an angry expression

Question 73

Displayed emotions are innate.

Question 74

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

Question 75

________ is the act of objectively and deliberately evaluating our emotional situations in the moment.

A) Deep level acting
B) Surface level acting
C) Mindfulness
D) Emotional labor
E) Emotional dissonance

Question 76

What do you call the practice of hiding inner feelings by modifying facial expressions?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 77

What is the difference between felt emotions and displayed emotions?

Question 78

Deep acting is hiding inner feelings by modifying facial expressions.

Question 79

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Question 80

Which of the following statements is true regarding surface acting?

A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.