Deck 3: Emotions and Moods

Question 1

Negative affect is a mood dimension consisting of ________ at the low end.

A) nervousness
B) relaxation
C) anxiety
D) stress
E) depression

Answer 1

B

Question 2

________ is a pure marker of high positive affect.

A) Excited
B) Serenity
C) Nervous
D) Relaxed
E) Boredom

Answer 2

A

Question 3

What is positivity offset?

A) having misperceptions of one's environment
B) experiencing self-elation
C) experiencing the fundamental attribution error
D) exhibiting a self-serving bias when there is negative input
E) experiencing a mildly positive mood at zero input

Answer 3

E

Question 4

________ is a pure marker of low positive affect.

A) Stress
B) Relaxation
C) Boredom
D) Tranquility
E) Anxiety

Question 5

________ is a pure marker of low negative affect.

A) Boredom
B) Nervous
C) Relaxed
D) Excited
E) Serenity

Question 6

Which of the following terms best describes intense feelings that are directed at someone or something?

A) affect
B) cognition
C) moods
D) emotional labor
E) emotions

Question 7

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

A) It is a simple, unambiguous feeling.
B) Her response is prolonged.
C) It has a contextual stimulus.
D) Her response is not accompanied by facial expressions.
E) It is cognitive in nature.

Question 8

A ________ means that when nothing is going on, people are generally in a mildly good mood.

A) low positive affect
B) positivity offset
C) high positive affect
D) residual positivity
E) high negative affect

Question 9

Which of the following terms best describes feelings that tend to be less intense than emotions?

A) affect
B) cognition
C) moods
D) thoughts
E) reactions

Question 10

Which of the following statements is true regarding emotions?

A) Emotions are caused by specific events.
B) Emotions last longer than moods.
C) Moods are more action oriented in nature than emotions.
D) Emotions are generally not indicated by distinct facial expressions.
E) Emotions are less intense feelings than moods.

Question 11

Which of the following statements is true regarding moods?

A) Emotions are less intense feelings than moods.
B) Emotions last longer than moods.
C) As compared to emotions, moods are more action oriented in nature.
D) Emotions are more cognitive in nature.
E) Moods are generally not indicated by distinct facial expressions.

Question 12

Which of the following mood dimensions is a pure marker of high negative affect?

A) depression
B) stress
C) fatigue
D) boredom
E) nervousness

Question 13

Emotions are ________.

A) independent of the personality of individuals
B) strongly affected by weather
C) less intense as compared to moods
D) less likely to be caused by a specific event than moods
E) critical to rational thinking

Question 14

A researcher finds that people who work in a fish processing plant, doing work that most people find extremely unpleasant, still have a positive mood about 60 percent of the time. Which of the following concepts can explain such a finding?

A) bandwagon effect
B) framing effect
C) the fundamental attribution error
D) self-serving bias
E) positivity offset

Question 15

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

A) It is a general, unambiguous feeling.
B) It is accompanied by facial expressions.
C) It has a lengthy duration.
D) It is a positive feeling.
E) Her reaction is cognitive in nature.

Question 16

Which of the following is a generic term that covers a broad range of feelings that people experience?

A) affect
B) emotions
C) moods
D) emotional labor
E) cognition

Question 17

________ is an emotion that falls into the category of high positive affect.

A) Serenity
B) Elation
C) Fatigue
D) Boredom
E) Relaxation

Question 18

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is expressed on his face.

Question 19

Positive affect is a mood dimension consisting of ________ at the low end.

A) excitement
B) stress
C) nervousness
D) tranquillity
E) boredom

Question 20

Julia works as a receptionist in a real estate company. One morning her boss comes in the door and yells at her, telling her that the front office is a mess and that she needs to get up and clean it immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them into the trash can. Which of the following best describes Julia's anger?

A) an affect
B) a thought
C) a mood
D) an emotion
E) a mental process

Question 21

Julie smiles and is polite to a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?

A) negative affect
B) emotional dissonance
C) affect intensity
D) positive affect
E) positivity offset

Question 22

Which of the following statements is true regarding the sources of moods and emotions?

A) Moods and emotions are independent of the personality of the individuals.
B) Sleep quality affects mood.
C) The weather strongly affects moods.
D) As we grow older, we experience more negative emotions.
E) People tend to be in there best moods on Sundays.

Question 23

What effect do stressful events typically have on mood?

A) short term positive
B) long term positive
C) short term positive but long term negative
D) negative
E) positive

Question 24

Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following will least help Carlos lift his spirits?

A) going skiing with friends
B) playing videogames with his friends
C) going out to dinner with his friends
D) going to a party at his friend's house
E) having his card club over for dinner at his house

Question 25

On which day of the week does negative affect tend to be the highest?

A) Sundays
B) Mondays
C) Tuesdays
D) Wednesdays
E) Thursdays

Question 26

Jo has a job interview. Which of the following will have the least effect on her feelings on the day of the interview?

A) sleep quality that Jo had the night before
B) the amount Jo exercised on that day
C) Jo's age
D) Jo's gender
E) the weather on the day of the interview

Question 27

People feeling different emotions after being subjected to identical emotion-provoking stimuli is a result of ________.

A) cognitive dissonance
B) positivity offset
C) emotional dissonance
D) emotional labor
E) personality

Question 28

Which of the following is an example of deep acting?

A) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her.
B) Andy tells his employee that he isn't doing a good job and that he needs to shape up.
C) Liz is worried about her sick dog, but makes her morning sales calls with a smile.
D) David invites a co-worker that he doesn't like to lunch, in the hope of getting to know him better.
E) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him.

Question 29

Which of the following statements is true about the difference between men and women when it comes to emotional reactions?

A) Men are more emotionally expressive than women.
B) Men experience emotions more intensely than women.
C) Women express anger more frequently than men.
D) Women tend to "hold onto" emotions longer than men.
E) Men display positive emotions more frequently than women.

Question 30

Ismael spent the morning in the field making sales calls. He called on four prospective clients and they all declined to purchase his company's product. Ismael returned to the office stressed and exhausted. He has an hour and a half for lunch before he has to make a large sales presentation to a current client, which Ismael hopes will expand his account. Which of the following is most likely to be the best way for Ismael to spend his lunch hour?

A) He should prepare his sales pitch data and graphics on the computer.
B) He should practice his sales pitch orally with a co-worker.
C) He should go through the past sales orders placed by this client in order to better understand her requirements.
D) He should rest and relax before the presentation.
E) He should ask his boss to help him prepare the presentation.

Question 31

Gerardo believes that every time he picks up a penny he is blessed with good fortune, due to the fact that, the last time he picked up a penny he had a lottery win, and the time before that he got a big bonus at work. Gerardo's perception is likely a product of a(n) ________.

A) affect intensity
B) high-positive affect
C) emotional dimensions
D) self-serving bias
E) illusory correlation

Question 32

Research suggests which of the following relationships exists between the weather and mood?

A) moderately positive effect
B) moderately negative effect
C) strong positive effect
D) strong negative effect
E) limited or little effect

Question 33

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of ________.

A) emotional dissonance
B) negative affect
C) emotional intelligence
D) positive affect
E) affect intensity

Question 34

At what time during the day is the positive mood most likely to peak?

A) 7 am
B) 11 am
C) 3 pm
D) 7 pm
E) 10 pm

Question 35

________ are the emotions that an individual is actually experiencing, despite what they might display.

A) Felt emotions
B) Displayed emotions
C) Conditional emotions
D) Surface emotions
E) Disseminative emotions

Question 36

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as ________.

A) emotional labor
B) negative affect
C) positive affect
D) emotional intelligence
E) deviance

Question 37

Andy, Ben, Liza, Ted, and Jim are online customer service representatives. They have all been reprimanded by their boss. Andy is 24 years old. Ben is 46 years old. Liza is 45 years old. Ted is 26 years old. Jim is 35 years old. Who is least likely to be upset by the reprimand?

A) Andy
B) Ben
C) Liza
D) Ted
E) Jim

Question 38

Which of the following activities is most strongly associated with increase in positive mood?

A) watching TV
B) playing videogames
C) reading a book
D) going to a party
E) surfing the Internet

Question 39

Which of the following is the term used for the strength with which individuals experience emotion?

A) emotional dissonance
B) affect intensity
C) emotional labor
D) positivity offset
E) emotional intelligence

Question 40

On which of the following days do people tend to be in their best moods?

A) Monday
B) Tuesday
C) Wednesday
D) Saturday
E) Sunday

Question 41

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information answer the following question. What would you expect from Amber?

A) She will take a great deal of time trying to make a good decision.
B) She will have poor problem-solving skills.
C) She will not be very creative when making decisions.
D) She will find better solutions to problems.
E) She will make poor decisions.

Question 42

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

A) felt emotions
B) displayed emotions
C) conditional emotions
D) required emotions
E) mandated emotions

Question 43

Emotional intelligence (EI) is a concept that ________.

A) can be measured easily
B) is moderately correlated with job performance
C) is not related to personality and intelligence
D) indicates mathematical aptitude of an individual
E) is not genetically influenced

Question 44

The corporate office has determined that the company vision needs to be amended. What should corporate leaders do to increase the likelihood that employees will accept this change?

A) arouse emotions and link them to an appealing vision
B) demonstrate how the vision will better the company
C) evoke empathy for the CEO
D) negotiate with them and express anger
E) motivate employees by putting them in a good mood

Question 45

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.

A) high self-serving bias
B) low emotional dissonance
C) low confirmation bias
D) high cognitive dissonance
E) low emotional intelligence

Question 46

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n) ________.

A) interviewer who assesses candidates in an employment agency
B) engineer heading a team designing a complex software/hardware interface
C) meeting planner who must set up meetings for candidates around the world
D) copy-editor who seeks out spelling errors and grammatical mistakes in manuscripts
E) realtor arranging sales between homeowners and potential buyers

Question 47

Which of the following is a correct argument in favor of emotional intelligence (EI)?

A) EI accurately indicates linguistic abilities of a person.
B) EI is a simple straightforward concept.
C) The concept of EI has a biological base.
D) EI can be measured easily.
E) The concept of EI is different from intelligence and personality.

Question 48

________ indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information.

A) Emotional intelligence
B) Emotional dissonance
C) Confirmation bias
D) Cognitive distortion
E) Cognitive dissonance

Question 49

What do you call the practice of modifying one's true inner feelings based on display rules?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 50

Which of the following statements is true regarding the effects of moods and emotions on decision making?

A) OB researchers are increasingly finding that moods and emotions do not affect decision making.
B) People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.
C) Positive emotions tend to diminish problem-solving skills.
D) Evidence suggests that depressed people make better decisions.
E) Depressed people tend to weigh all possible options rather than the most likely ones.

Question 51

Some researchers doubt the existence of emotional intelligence (EI). Which of the following is an argument they use against it?

A) EI assumes that decisions made emotively are superior to those made dispassionately.
B) EI is not related to personality or intelligence.
C) The tests used to measure EI are too simplistic in what they define as right and wrong answers.
D) The concept of EI is so broad and variegated as to render it effectively meaningless.
E) People with high EI appear to be high performers in the eyes of others rather than in reality.

Question 52

Julia is highly aware of her own and other's emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has ________.

A) low cognitive dissonance
B) low self-esteem
C) low emotional dissonance
D) high emotional intelligence
E) high job satisfaction

Question 53

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case?

A) They tend to choose an outcome that will confirm their negative world view.
B) They search for the perfect solution when rarely is any solution perfect.
C) They are more likely than others to use heuristics, or rules of thumb while making decisions.
D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision.
E) They tend to put too great a value on their own ability to affect outcomes.

Question 54

One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand ________.

A) a high degree of social interaction
B) good analytical skills
C) the ability to work independently
D) good critical thinking skills
E) good mathematical skills

Question 55

Which of the following statements is true regarding emotional intelligence (EI)?

A) Evidence suggests that a person's performance on the job is independent of her EI.
B) Evidence suggests that EI is not genetically influenced.
C) EI is related to a person's ability to detect emotions in others.
D) EI can be measured easily.
E) EI is a simple straightforward concept.

Question 56

Which of the following statements is true regarding deep acting?

A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C) Deep acting deals with displayed emotions as opposed to surface acting.
D) A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E) Research shows surface acting is less stressful to employees than deep acting.

Question 57

What do you call the practice of hiding inner feelings by modifying facial expressions?

A) surface acting
B) deep acting
C) emotional intelligence
D) affective camouflage
E) confirmation bias

Question 58

Surface acting deals with ________ emotions.

A) negative
B) weak
C) strong
D) displayed
E) felt

Question 59

Which of the following statements is true regarding surface acting?

A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting.
E) Surface acting is trying to modify our true inner feelings based on display rules.

Question 60

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

A) People are more conscientious when they are in a good mood.
B) People tend to weigh all possible options rather than the most likely ones when they are in a good mood.
C) People are less likely to use rules of thumb when they are in a good mood.
D) People tend to search for perfect solutions when they are in a good mood.
E) People are more creative when they are in a good mood.

Question 61

Which of the following statements is true regarding negotiation?

A) A lack of emotion improves performance during negotiation.
B) Feeling bad about your performance in a negotiation is likely to improve future performance.
C) Displaying negative emotions, such as anger, is ineffective.
D) Feeling bad about your performance appears to innervate future negotiations.
E) A negative emotional state enhances performance.

Question 62

Negative affect is a mood dimension consisting of nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Question 63

For most people social activities decrease positive mood.

Question 64

Moods are more action oriented in nature than emotions.

Question 65

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

A) nervousness
B) tension
C) anger
D) stress
E) depression

Question 66

Relaxation is a pure marker of high positive affect.

Question 67

Emotions are critical to rational thinking.

Question 68

Which of the following statements is true regarding the norms for expression of emotions across culture?

A) In individualistic cultures people are more likely to believe another's emotional displays have something to do with the relationship between them.
B) The Japanese attribute frequent smiling to a high level of intelligence.
C) People in collectivist cultures don't think others' emotional expressions are directed at them.
D) French retail clerks are famous for being friendly and helpful.
E) As compared to the United States, in the Middle East, a smile is more likely to be seen as a sign of sexual attraction.

Question 69

Emotions last longer than moods.

Question 70

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

A) emotional contagion
B) positivity offset
C) cognitive dissonance
D) framing effect
E) bandwagon effect

Question 71

Stress typically has a negative effect on mood.

Question 72

Which of the following statements is true regarding people's interpretation of emotions across culture?

A) People's interpretation of emotions varies greatly across culture.
B) Chinese consider negative emotions more useful and constructive than do people in the United States.
C) Western individualistic cultures such as the United States view pride as undesirable.
D) Pride is generally a positive emotion in Eastern cultures such as China and Japan.
E) In China, people report experiencing more positive and negative emotions than people in other cultures, and the emotions they experience are more intense.

Question 73

Moods are intense feelings that are directed at someone or something.

Question 74

People tend to be in their best moods on Sunday.

Question 75

Boredom is a pure marker of low positive affect.

Question 76

When nothing in particular is going on, most individuals experience a mildly negative mood.

Question 77

Affect intensity is the individual differences in the strength with which people experience emotions.

Question 78

Moods are feelings that tend to be less intense than emotions.

Question 79

Henry is upset because his boss recently reprimanded him for missing a deadline. He put him on a probation period in which Henry lost his two days a week telecommuting privilege. Henry now has to work at the office five days a week. Which of the following is most likely to result from Henry's negative attitude due to the reprimand?

A) deviant workplace behavior
B) emotional contagion
C) cognitive dissonance
D) positivity offset
E) distinction bias

Question 80

Which of the following statements is true regarding the degree to which people experience emotions across cultures?

A) The degree to which people experience emotions is independent of culture.
B) People in China report experiencing more positive and negative emotions as compared to people in other cultures.
C) U.S. workers, on average, report more positive and fewer negative emotions than their Chinese counterparts.
D) The emotions experienced by people in China are more intense as compared to emotions experienced by people in other cultures.
E) Compared with Mainland Chinese, Taiwanese employees report fewer positive and more negative emotions than their Chinese counterparts.