Question 1

Which type of external influence are HR managers responding to when they recommend implementing training programs that address terrorism threats?&#10;A) Legislation&#10;B) Competition&#10;C) Global issues&#10;D) Demographics

Accepted Answer

HR managers recommending training programs to address terrorism threats are responding to global issues, as terrorism is a concern that transcends national borders and affects global security and operations.

Question 2

Who will typically fill the HR manager's role in smaller hospitality operations?&#10;A) Investors&#10;B) Supervisors&#10;C) Department heads&#10;D) General managers

Accepted Answer

In smaller hospitality operations, the HR manager's role is often filled by the general managers due to the limited size of the staff and the need to consolidate roles to manage resources efficiently.

Question 3

A properly developed job description includes&#10;A) a list of tasks to be performed in the job.&#10;B) information about the skills needed to do the job.&#10;C) details about the hours during which the job is to be completed.&#10;D) a description of the wages and benefits paid to the person holding the job.

Accepted Answer

A

Question 4

Which type of external influence are HR managers responding to when they recommend advertising entry-level position vacancies on currently popular social media sites?&#10;A) Legislation&#10;B) Competition&#10;C) Global issues&#10;D) Demographics

Accepted Answer

HR managers are responding to demographic changes when they recommend advertising entry-level positions on popular social media sites. This is because the demographics of the job-seeking population are changing, with a significant portion being active on social media platforms. This strategy aims to reach a broader and more relevant audience effectively.

Question 5

The Altoona Inn is a medium-sized hotel that employees 60 people. In the last year, and for various reasons, 12 employees left the hotel and in the same time period 12 new replacement workers were hired. What was the hotel's turnover rate for the year?

A) 2%
B) 5%
C) 20%
D) 50%

Accepted Answer

The turnover rate is calculated by dividing the number of employees who left by the total number of employees, then multiplying by 100. In this case, 12 employees left and there are 60 total employees. So, (12/60) x 100 = 20%. Therefore, the hotel's turnover rate for the year is 20%.

Question 6

What would be the long-term impact of implementing employee empowerment in a hospitality organization?&#10;A) Employee wages are increased.&#10;B) Employee wages are decreased.&#10;C) Employee decision-making ability is reduced.&#10;D) Employee decision-making ability is expanded.

Accepted Answer

Implementing employee empowerment in a hospitality organization would expand employee decision-making ability, leading to increased job satisfaction, motivation, and productivity. Empowering employees can also lead to a more positive work culture and better customer experiences, ultimately improving the organization's profitability and long-term success.

Question 7

HR managers conduct exit interviews to&#10;A) formally certify a worker's shift.&#10;B) verify appropriate wage payments.&#10;C) identify reasons for employee termination.&#10;D) summarize strong and weak points of worker performance.

Accepted Answer

HR managers conduct exit interviews to identify reasons for employee termination. Exit interviews are a way to gather valuable feedback from departing employees about their experiences working for the organization. By identifying the reasons for employees leaving, HR can make improvements to address any issues and reduce turnover. The other answer choices do not accurately reflect the purpose of an exit interview.

Question 8

Which management function are HR managers addressing when they develop job descriptions used for recruiting new employees?&#10;A) Staffing&#10;B) Planning&#10;C) Controlling&#10;D) Supervising

Accepted Answer

HR managers are addressing the staffing function when they develop job descriptions used for recruiting new employees. Staffing involves identifying the human resource needs of the organization and attracting, selecting, and developing employees to fill those needs. Job descriptions are an important tool for attracting suitable candidates who have the necessary qualifications, skills, and experience to fill specific roles within the organization. Therefore, the HR managers' development of job descriptions is part of their staffing function.

Question 9

Which type of HR approach is in use in a hospitality organization when department heads are fully responsible for the personnel-related issues relevant to their staff?&#10;A) Unionized&#10;B) Socialized&#10;C) Centralized&#10;D) Decentralized

Accepted Answer

When department heads are fully responsible for personnel-related issues, it is known as a decentralized HR approach where decision-making is distributed among various departments. This approach is commonly used in the hospitality industry because it allows for quicker and more efficient decision-making within each department.

Question 10

Which type of hospitality industry employee will most often have limited formal education and experience in a job?&#10;A) Hourly worker&#10;B) Salaried worker&#10;C) Part-time worker&#10;D) Entry-level worker

Accepted Answer

Entry-level workers are typically new to the industry and have limited formal education and job experience. They often start in entry-level positions such as server, housekeeper, or front desk clerk and work their way up through the industry. Hourly, salaried, and part-time workers can all be entry-level workers, but entry-level is a more specific term that describes individuals who are new to the industry.

Question 11

Which is an example of a non-commercial foodservice operation?&#10;A) Mall food court&#10;B) Hospital cafeteria&#10;C) Hotel dining room&#10;D) Grocery store delicatessen

Accepted Answer

The answer of Which is an example of a non-commercial...

Question 12

The hospitality industry is part of the larger&#10;A) retail industry.&#10;B) transportation industry.&#10;C) wholesale trade industry.&#10;D) travel and tourism industry.

Accepted Answer

The answer of The hospitality industry is part of the...

Question 13

In a large hospitality organization, who would be most responsible for identifying short- and long-term staffing needs?&#10;A) HR manager&#10;B) General manager&#10;C) Department heads&#10;D) Executive committee

Accepted Answer

The answer of In a large hospitality organization, who would...

Question 14

What type of individuals would normally be selected to serve on a hospitality operation's executive committee?&#10;A) Creditors&#10;B) Hourly workers&#10;C) Department heads&#10;D) Owners and investors

Accepted Answer

The answer of What type of individuals would normally be...

Question 15

Which HR challenges are managers addressing when they develop assessment programs designed to measure and improve worker performance?&#10;A) Recruiting and selecting qualified staff&#10;B) Retaining and rewarding the best employees&#10;C) Managing employee labor and benefits costs&#10;D) Measuring the effectiveness of the HR function

Accepted Answer

The answer of Which HR challenges are managers addressing when...

Question 16

The type of hospitality manager least likely to have direct access to the services of a full-time HR specialist is the manager of a&#10;A) franchised resort hotel.&#10;B) single owner-operated restaurant.&#10;C) restaurant in a 50-unit restaurant chain.&#10;D) large university residence hall's dining facility.

Accepted Answer

The answer of The type of hospitality manager least likely...

Question 17

The use of effective supervisory tactics will most directly affect a hospitality operation's&#10;A) pricing structure.&#10;B) recruiting efforts.&#10;C) average hourly wage.&#10;D) employee turnover rate.

Accepted Answer

The answer of The use of effective supervisory tactics will...

Question 18

Which HR challenge are managers addressing directly when they promote policies that emphasize the worth and value of current employees?&#10;A) Recruiting and selecting qualified staff&#10;B) Retaining and rewarding the best employees&#10;C) Managing employee labor and benefits costs&#10;D) Measuring the effectiveness of the HR function

Accepted Answer

The answer of Which HR challenge are managers addressing directly...

Question 19

Which management function are HR managers addressing when they develop labor standards for a hospitality business?&#10;A) Staffing&#10;B) Planning&#10;C) Controlling&#10;D) Supervising

Accepted Answer

The answer of Which management function are HR managers addressing...

Question 20

What would be the immediate impact of down-sizing in a food service organization?&#10;A) The number of menu items offered will be reduced.&#10;B) The number of staff in the organization will be reduced.&#10;C) The selling prices of menu items offered will be reduced.&#10;D) The portion sizes of menu items offered will be reduced.

Accepted Answer

The answer of What would be the immediate impact of...

Question 21

What is true about a management action that is legal?&#10;A) The action is always ethical.&#10;B) The action is always unethical.&#10;C) The action may or may not be ethical.&#10;D) The action will always benefit the organization.

Accepted Answer

The answer of What is true about a management action...

Question 22

What is the term used to describe a formal statement that outlines broad concepts to guide ethical decision-making in an organization?&#10;A) Law&#10;B) Code of ethics&#10;C) Employee handbook&#10;D) Policies and procedures

Accepted Answer

The answer of What is the term used to describe...

Question 23

Which ethical issue are managers addressing when they consider whether a decision being made is fair?&#10;A) Utility&#10;B) Rights&#10;C) Justice&#10;D) Caring

Accepted Answer

The answer of Which ethical issue are managers addressing when...

Question 24

Which ethical issue are managers addressing when they consider whether a decision being made properly addresses responsibilities that individuals have to each other?&#10;A) Utility&#10;B) Rights&#10;C) Justice&#10;D) Caring

Accepted Answer

The answer of Which ethical issue are managers addressing when...

Deck 1: Introduction to Human Resources in the Hospitality Industry