Deck 9: Performance Management and Appraisal

Question 1

When managers encourage employees to perform in specific ways, and the employees can do so, in most cases the desired behavior

A) is reinforced.
B) is unlikely to reoccur.
C) will be resented by the employees.
D) will fail to meet management's expectations.

Answer 1

A

Question 2

Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?

A) Relative standard
B) Critical incident
C) Targeted outcome
D) Forced-choice appraisal

Answer 2

C

Question 3

Which is the first step in the performance management process?

A) Appraising
B) Monitoring
C) Planning
D) Rewarding

Answer 3

C

Question 4

Which is the first step in a progressive discipline program?

A) Dismissal
B) Suspension
C) Written warning
D) Documented oral warning

Question 5

Which is an example of a protected class under title VII of the Civil Rights Act?

A) Bartenders
B) Hispanic workers
C) Salaried employees
D) Hourly paid workers

Question 6

What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?

A) The program would be fair.
B) The program would be unfair.
C) The program would easily identify the best workers.
D) The program would easily identify the weakest workers.

Question 7

Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?

A) Coaching
B) Suspension
C) Empowerment
D) Documentation

Question 8

Which performance appraisal method is in use in an operation when supervisors document, in writing, specific behavioral traits exhibited by employees as they are observed?

A) Relative standard
B) Critical incident
C) Checklist appraisal
D) Forced-choice appraisal

Question 9

Voluntary separations are initiated by an organization's

A) owners.
B) managers.
C) employees.
D) progressive discipline program.

Question 10

What is the impact if an employee refuses the opportunity to sign documentation detailing disciplinary action taken against them?

A) It has no effect.
B) It increases the penalty against them.
C) It decreases the penalty against them.
D) It prevents the disciplinary action from taking place.

Question 11

What should managers focus on during employee counseling sessions?

A) Employee values
B) Employee beliefs
C) Employee behavior
D) Employee attitudes

Question 12

Employees in an operation can be considered as

A) internal customers.
B) external customers.
C) transient customers.
D) peripheral customers.

Question 13

The application of the final step in a progressive discipline program represents failure on the part of both the employee and the

A) employee's manager.
B) employee's coworkers.
C) progressive discipline program.
D) external customers served by the employee.

Question 14

Exit interviews most typically are utilized by HR managers when an employee

A) is terminated.
B) is suspended.
C) is promoted.
D) voluntarily resigns.

Question 15

Which is the third step in a progressive discipline program?

A) Dismissal
B) Suspension
C) Written warning
D) Documented oral warning

Question 16

An operation utilizing an upward assessment program allows

A) workers to evaluate their supervisors.
B) managers to evaluate those reporting to them.
C) the owners of the operation to evaluate the managers they employ.
D) its customers to evaluate the quality of employees and managers with whom the customer interacts.

Question 17

The goal of an organization's performance management program should be to

A) identify the organization's superior performers.
B) help employees improve their ability to achieve goals.
C) identify the organization's below-average performers.
D) help employees more rapidly achieve promotions and pay increases.

Question 18

A good management rule is to praise in public and to

A) promote in public.
B) promote in private.
C) reprimand in public.
D) reprimand in private.

Question 19

Which is the final step in the performance management process?

A) Appraising
B) Monitoring
C) Planning
D) Rewarding

Question 20

A measuring tool is considered to be valid when it

A) is reliable.
B) is easy to use.
C) yields consistent results.
D) measures what is supposed to evaluate.

Question 21

The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication that

A) an informal discrimination system is in place.
B) the performance appraisal system is use is valid.
C) the performance appraisal system is use is unreliable.
D) a 360-degree appraisal method has been used excessively.

Question 22

At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?

A) 35
B) 40
C) 45
D) 50

Question 23

When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?

A) When the employer requests an accommodation
B) When the employee engages in an illegal activity at work
C) When management does not consider the employee to be disabled
D) When the employee's disability was not disclosed at the time of hiring

Question 24

A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?

A) Equal Pay Act and Title VII of the Equal Rights Act
B) Equal Pay Act and the Age Discrimination in Employment Act
C) Age Discrimination in Employment Act and the Americans with Disabilities Act
D) Title VII of the Equal Rights Act and the Age Discrimination in Employment Act

Question 25

Violations of the Equal Pay Act occur when, for the same job, an operation pays

A) male workers more than female workers.
B) older workers more than younger workers.
C) hourly workers more than tipped workers.
D) workers with less experience more than workers with higher experience levels.