Deck 3: Human Resources Management: Policies and Procedures

Question 1

Which step should occur first in the development of HR related policies and procedures?

A) Undergo legal review
B) Identify the HR issue to be addressed
C) Consider on-site factors affecting implementation
D) Develop documentation and recordkeeping requirements

Answer 1

B

Question 2

According to the Needs Theory of employee motivation, which employee needs must be satisfied first?

A) Safety
B) Esteem
C) Physiological
D) Actualization

Answer 2

C

Question 3

The two most important staffing related tasks of HR managers in the hospitality industry are ensuring an adequate pool of qualified applicants and

A) minimizing advertising costs.
B) hiring equal numbers of males and females.
C) discouraging unqualified applicants from applying.
D) ensuring tipped employees understand federal tip-reporting requirements.

Answer 3

C

Question 4

According to the X and Y Theory of employee motivation, which describes a Theory Y assumption about average workers?

A) They dislike work
B) They will avoid responsibility
C) They find work as natural as play
D) They seek job security above all else

Question 5

Employee benefits management is an area of policy and procedure development related to

A) motivating staff.
B) developing staff.
C) maintaining staff.
D) staffing the organization.

Question 6

Which step should occur last in the development of HR related policies and procedures?

A) Undergo legal review
B) Identify the HR issue to be addressed
C) Develop documentation and recordkeeping requirements
D) Communicate the policy and procedures to affected employees

Question 7

Which area of policy and procedure development would NOT normally be the responsibility of HR managers?

A) Training
B) Dress codes
C) Product pricing
D) Employee termination

Question 8

Employee assistance programs help HR managers address their organizations' concerns related to

A) motivating staff.
B) developing staff.
C) maintaining staff.
D) staffing the organization.

Question 9

Which motivational theorist stated workers have needs for achievement, affiliation, and power?

A) Victor Vroom
B) Abraham Maslow
C) Douglas McGregor
D) David McClelland

Question 10

The primary purpose of well-designed HR procedures is to

A) minimize operating costs.
B) ensure fair and consistent application of policies.
C) allow managers maximum decision-making freedom.
D) allow employees the ability to modify policies as needed.

Question 11

An worker's motivation is most affected by his or her ability to do a job and

A) the job's title.
B) the pay for doing the job.
C) willingness to do the job.
D) potential for advancement to a higher-level job.

Question 12

The individual assuming the HR manager role in an operation is always responsible for ensuring

A) profit targets are met.
B) proper employee training is provided.
C) operating budgets are developed as required.
D) the operation's posted opening and closing hours are maintained.

Question 13

Which is an example of an on-site factor that can affect an HR manager's policy and procedure development?

A) Franchisor requirements
B) Federal labor legislation
C) Competitor's policies and procedures
D) Time frame required for implementation

Question 14

Employees have had the most success challenging dress codes on the basis that the codes violate employment laws related to

A) age discrimination.
B) race discrimination.
C) gender discrimination.
D) religious discrimination.

Question 15

Which is an example of an off-site factor that can affect an HR manager's policy and procedure development?

A) Union contracts
B) Competitor's policies and procedures
C) Objectives management seeks to achieve
D) Time frame required for implementation

Question 16

Which motivational theorist suggested employee needs are arranged in a hierarchical order with some needs being more powerful motivators than others?

A) Victor Vroom
B) Abraham Maslow
C) Douglas McGregor
D) Frederick Herzberg

Question 17

Who should always be chosen to conduct a legal review of an organization's HR policies and procedures?

A) HR managers
B) Qualified attorney
C) Owners of the business
D) The organization's franchisor

Question 18

An organization's HR policies refer to what it decides to do, and its HR procedures describe

A) how it will do it.
B) how its competitors do it.
C) the complete cost of doing it.
D) the reasons why it should do it.

Question 19

Interviewing potential employees is an area of policy and procedure development related to

A) motivating staff.
B) developing staff.
C) maintaining staff.
D) staffing the organization.

Question 20

Some courts have determined that a policy requiring male employees to be clean-shaven may discriminate if it does not accommodate individuals with pseudo folliculitis barbae (PFB), a skin condition that occurs almost exclusively among

A) Asian males.
B) White males.
C) Hispanic males.
D) African-American males.

Question 21

What is the most effective way of documenting that all staff members have read and understood the company's employee handbook?

A) Have the HR manager read the handbook aloud to each new employee
B) Supply each employee with a new updated copy of the handbook each year
C) Have a copy of the handbook available in the unit manager's office for employee review
D) Have each new employee sign a document stating they have read and understood the handbook

Question 22

The situation in which managers are most likely to face legitimate accusations of constructive discharge is when an employee

A) is new to his or her position.
B) has been sexually harassed.
C) feels his or her pay rate is too low.
D) has not been trained to do a specific job well.

Question 23

Which governmental entity conducting an employment review related to alleged discrimination could issue an employer a formal request for information (RFI)?

A) ATF
B) EEOC
C) NLRB
D) OSHA

Question 24

Employers will be in a poor position to defend their policies and procedures if

A) their employee turnover is high.
B) recordkeeping related to policy enforcement is poor.
C) most of the jobs in their organizations pay minimum wage.
D) their employees were not involved in the development and implementation of the organization's HR policies and procedures.

Question 25

Constructive discharge could be claimed by an employee if

A) the employee's orientation program was insufficient.
B) his or her employer did not have employee assistance programs in place.
C) the employee's working conditions would cause a reasonable person to quit.
D) the employee was consistently passed over for promotions and raises based on poor performance reviews.