Deck 11: Communication in Organizations

Question 1

In the process model of communication, a sender originates the message with a _______________.

Answer 1

thought

Question 2

Information overload happens when the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident that may have happened earlier.

Answer 2

False

Question 3

Jargon can be an obstacle to effective communication.

Answer 3

True

Question 4

The sender __________ the message, translating the idea into words.

Question 5

Recruiters at 85 business schools ranked communication and interpersonal skills as one of the most important skills they were looking for in students.

Question 6

A good tip for appropriate workplace speech is to use terms that feel respectful or comfortable to us.

Question 7

Selective perception is the distortion or withholding of information to manage a person's reactions.

Question 8

The meaning that the receiver assigns may not be the meaning that the sender intended, due to factors such as _______________.

Question 9

As you're listening, pay attention to the sender's body language for additional cues about how they're feeling.

Question 10

A study by NASA suggests that deficient interpersonal communication over a 20-year period was a causal factor in how many aviation accidents?

A) 20-30%
B) 40-50%
C) 50-60%
D) 70-80%

Question 11

What is the process model of communication

Question 12

From a managerial perspective, the grapevine's informal structure provides effective communication.

Question 13

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior is _________________.

Question 14

The person who receives the message is called:

A) Sender
B) Receiver
C) Decoder
D) Encoder

Question 15

An effective communication requires a sender and a receiver who are open to speaking and listening to one another, despite possible differences in opinion or personality.

Question 16

Selective perception is the filtering of information to suit our own needs.

Question 17

Another term for workplace gossip is the _____________.

Question 18

How much of a manager's time is spent communicating?

A) 10-25%
B) 25-50%
C) 50-90%
D) 90-100%

Question 19

The receiver _____________ a message by assigning meaning to the words.

Question 20

Communication supports ____________ of the POLC functions.

Question 21

What is jargon?

Question 22

The receiver can enhance the probability of effective communication by engaging in:

A) The communication process
B) Active listening
C) Exercising silence
D) Listening to the sender's message

Question 23

Filtering, selective perception, information overload, and gender differences are examples of _________________ to effective communication.

Question 24

The personal filtering of what we see and hear so as to suit our own needs is called _______________.

Question 25

GBS, SOX, BPTS and BPO are examples of:

A) Jargon
B) Semantics
C) Company initials
D) Bangalore tiger

Question 26

Written communication is often asynchronous.

Question 27

______________ is defined as giving full attention to what other people are saying, taking time to understand the points being made.

Question 28

What are the consequences of poor listening

Question 29

Managers listen up to how much of each day?

A) 15%
B) 30%
C) 55%
D) 70%

Question 30

One of the most consistent recommendations from communications experts is to work toward using "but" instead of "and" as you communicate in crucial conversations.

Question 31

______________ plays a major role in active listening.

Question 32

What is biased language

Question 33

The study of meaning in communication is _______________.

Question 34

What is "lack of source familiarity or credibility"

Question 35

According to the text, the criteria that individuals may use when deciding whether to filter a message or pass it on includes which of the following?

A) Past experience
B) Immediate situational circumstances
C) Knowing speakers motivation
D) Hierarchy in the organization

Question 36

A downside of the office grapevine is:

A) Information is not accurate
B) Managers do not participate in the exchange of information
C) The grapevine lacks a specific sender
D) The informal structure hinders communication

Question 37

What is the meaning of the phrase: Mean what you say, and say what you mean?

Question 38

How does one maximize one's chances of sending and receiving effective communication

Question 39

Companies often have their own acronyms and buzzwords called business _______________.

Question 40

How does Starbucks put better listening to work in pursuit of better profits

Question 41

Our _____________ relative to a chair or another person is another powerful silent messenger that conveys interest, aloofness, professionalism, or lack thereof.

Question 42

In contrast to verbal communications, ______________ business communications are printed messages.

Question 43

In the United States, looking someone in the eye for about a second is considered a sign of trustworthiness.

Question 44

______________ has been shown to be an effective form of verbal communication; it serves an important organizational function by helping to construct common meanings for individuals within the organization.

Question 45

In the Far East, it is considered polite for a woman to shake a man's hand.

Question 46

Stories can serve to reinforce and perpetuate an organization's culture, which is part of the POLC function of:

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 47

Which of the following colors verbal communication?

A) Management experience
B) Eye contact
C) Clothing
D) Hairstyle

Question 48

The impact of facial expressions in conversation is instantaneous.

Question 49

Which of the following is not a type of communication described in the text?

A) Verbal
B) Written
C) Intuitive
D) Nonverbal

Question 50

Research shows that _______ percent of in-person communication comes from nonverbal cues like facial expressions, body stance, and tone of voice.

Question 51

Flitting eyes and pursed lips convey a lack of _____________.

Question 52

________________ communication in business may take place over the phone, in person, or via video conferencing.

Question 53

In business, the style and duration of eye contact that are considered appropriate is the same across cultures.

Question 54

Discussions where not only the stakes are high, but also where opinions vary, and emotions run strong are ______________ conversations.

Question 55

Verbal communication has the advantage of offering opportunities for immediate _______________.

Question 56

According to one study, what percent of a receiver's comprehension of a message is based on the sender's actual words?

A) 3%
B) 5%
C) 7%
D) 10%

Question 57

In interview situations, experts advise not mirroring an interviewer's tendency to lean in and settle back in his/her seat.

Question 58

The advantages of verbal communication include all of the following EXCEPT:

A) Immediate feedback
B) Best for conveying emotions
C) Involve storytelling and crucial conversations
D) Proxemics that occur naturally

Question 59

A voicemail is an oral message that is synchronous.

Question 60

In Mexico, when doing business, men may find themselves being grasped on the arm by another man.

Question 61

When the message is emotional, the sender should use what form of communication:

A) Verbal
B) Written
C) Nonverbal
D) E-mail

Question 62

Information-rich channels convey more verbal information.

Question 63

Anthropologist Edward Hall coined the term ____________ to denote the different kinds of distance that occur between people.

Question 64

Product placements in videos, movies, and games are other ways that advertisers strive to reach receivers with filter messages.

Question 65

According to the text, what are some tips on writing well in business

Question 66

The used to communicate a message affects how accurately the message will be received.

Question 67

Research shows that lateral communication done between peers can influence important organizational outcomes such as turnover.

Question 68

The popularity of companies having official Blogs is sliding.

Question 69

Oral communication is an inherently flawed for conveying specific facts.

Question 70

E-mail readers pick up on sarcasm and other tonal aspects of writing.

Question 71

Which of the following is not an example of a -rich communication channel?

A) Handheld devices
B) Blogs
C) Written letters and memos
D) Legal documents

Question 72

Oral communication makes more sense when the sender is in which of the following situations?

A) Conveys a sensitive or emotion message
B) Immediate feedback is not needed
C) A permanent record of the conversation is needed
D) The message is complicated

Question 73

The most popular of communication worldwide is:

A) Voice
B) E-mail
C) Written
D) Nonverbal

Question 74

Research shows that effective managers tend to use more information-rich communication channels than less effective managers.

Question 75

The average public speaker communicates at a speed of about:

A) 100 words per minute
B) 125 words per minute
C) 150 words per minute
D) 175 words per minute

Question 76

E-mail is the most popular of communication worldwide.

Question 77

The subtle repetition of the other person's posture conveys that we are _____________.

Question 78

E-mail is a -rich channel.

Question 79

How can we send a silent message without saying a word

Question 80

Emoticons have a place in business communication with rules.