Deck 2: History, Trends, Globalization, and Ethics

Question 1

Fayol, Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

Answer 1

False

Question 2

According to Fayol, organizations do best when tenure is:

A) Low
B) High
C) Controlled
D) Managed

Answer 2

B

Question 3

Tom Peters called for empowering people by involving everyone in decision making and eliminating bureaucratic rules.

Answer 3

True

Question 4

As the economy moved from manufacturing to services, the need for engaging workers' minds and hearts became more important.

Question 5

The scientific approach to management is sometimes referred to as:

A) Principles of management
B) Productivity management
C) Taylorism
D) Time studies approach

Question 6

Global trends affect both the style and the substance of management.

Question 7

According to Fayol, orderliness refers to:

A) The environment
B) Policies and the environment
C) Materials and environment
D) Environment, materials and policies

Question 8

As we moved from a manufacturing society to a service-based and knowledge-based one, the kind of analysis to devise efficient motion and tools became more relevant.

Question 9

As a leader, you are a __________ in the organization, setting the tone not just for what gets done but how it gets done.
Section 1: Management History

Question 10

Hierarchy in an organization is necessary for:

A) Unity of command
B) Centralization
C) Decentralization
D) Communication

Question 11

Frederick Taylor formalized the principles of scientific management in his 1911 book.

Question 12

Esprit de Corps across the organization builds culture and efficiency.

Question 13

"The interests of one person should never take precedence over what is best for the company as a whole" is an explanation of which of Fayol's principles of management:

A) Unity of command
B) Unity of direction
C) Subordination of individual interest
D) Discipline

Question 14

Early views of management were heavily oriented toward efficiency, at the expense of attention to the manager-as-leader.

Question 15

Good business practice extends to _____________ not just of the organization, but of the environment and community at large.

Question 16

According to Peters and Waterman, productivity through people means treating rank-and-file employees as a source of productivity.

Question 17

Tom Peters and Robert Waterman wrote an international bestseller and ushered a business revolution by changing the way managers viewed their relationships with vendors and customers.

Question 18

Gilbreth photographed the motion of workers to improve productivity in performing a job.

Question 19

Centralization refers to decision-making by:

A) Management
B) Employee
C) Management and employee
D) Team of managers

Question 20

Over time, the principles of Taylorism tended to dehumanize workers.

Question 21

____________ was the first scholar to write about how to manage knowledge workers.

Question 22

"Workers must be fairly paid for their services" is called the _____________ principle from Fayol.

Question 23

According to Fayol, bosses must treat employees well, with a combination of ___________ and ____________.

Question 24

Tom Peters referred to "master paradox" as:

A) Developing a level of comfort with complexity and ambiguity
B) Bias for action
C) Stick to the knitting
D) Hands on value driven

Question 25

Fayol, Taylor, and the Gilbreths all addressed the issues of ____________ improvement and ensuring a smooth-running organization.

Question 26

The line of authority is the _____________ from top management to lowest ranks.

Question 27

The Gilbreths are most famous for:

A) Standardization of work
B) Times studies
C) Productivity reports
D) Time and motion studies

Question 28

Motion studies would not be conducive to which of the following jobs:

A) Brick laying
B) Computer programming
C) Personal tasks
D) Typing

Question 29

_____________ believed that whether a company should centralize or decentralize its decision-making depended on the company's situation and the quality of its workers.

Question 30

The most influential of the early principles of management were developed by ______________.

Question 31

According to Fayol, _____________ refers to the environment and materials as well as to the policies and rules of an organization.

Question 32

____________, according to Fayol, means that harmony and team spirit across the organization builds morale and unity.

Question 33

Many companies that are not virtual use the principles of a virtual organization as:

A) A way to structure their ideas
B) A way to structure the work of distributed teams
C) A way to develop teams
D) A way to develop new projects

Question 34

According to Fayol, managers must have the _____________ to issue commands, and the ____________ to ensure that the work gets done.

Question 35

According to Fayol, good _____________ is the result of effective leadership; workers must understand the rules and management should use penalties judiciously if workers violate the rules.

Question 36

Frank Gilbreth was interested in standardization of work to improve _________________.

Question 37

Frederick Taylor is most famous for:

A) Standardization of work
B) Time studies
C) Productivity reports
D) Motion studies

Question 38

______________, from the Principles of Management developed by Fayol, explains that by specializing in a limited set of activities, workers become more efficient and increase their output.

Question 39

An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.

Question 40

_____________ a contemporary of Fayol's, formalized the principles of scientific management in the early 1900s.

Question 41

Explain time and motion studies.

Question 42

Just as companies are outsourcing specific jobs, so social movements can:

A) Hire outsourced employees
B) Outsource employees
C) Contract out projects
D) Contract out tasks like lobbying and fundraising

Question 43

The term social movement refers to a type of group action that:

A) Imitates corporations to improve employee morale in organizations
B) Is focused on specific political or social issues
C) Mimic society
D) Performs activities outside the workplace

Question 44

Tom Peters urged organizational leaders to celebrate and recognize employees for their _______________.

Question 45

Companies use social networking systems internally to help their employees identify new ideas.

Question 46

How do Peters and Waterman describe the principle of Hands-On, Value-Driven

Question 47

One-on-one communication in a virtual organization is preferable because it keeps everyone up to speed and promotes learning across the organization.

Question 48

Why did the work of Fayol, Taylor and the Gilbreths become less effective over time

Question 49

Who is Henri Fayol and what did he contribute to the field of management

Question 50

_______________ wrote the book Passion for Excellence, which placed further emphasis on leadership, innovation, and valuing people.

Question 51

Explain time studies.

Question 52

Wikis let people contribute to a project anytime.

Question 53

What is an initiative, according to the principles of management as created by Fayol

Question 54

Name 5 principles of management as identified by Fayol

Question 55

Who was Peter Drucker

Question 56

What is the difference between "unity of command" and "unity of direction"

Question 57

What is Taylorism

Question 58

What is the difference in the early view and modern view of manager-as-leader

Question 59

_______________ pioneered a new theory of leadership that addressed the need for leaders to have vision and to communicate that vision.

Question 60

In a learning organization, sharing knowledge quickly throughout the organization is the way to make everyone a smart, contributing member.

Question 61

A way to test ideas in small steps is:

A) Experimentation
B) Learning from past experience
C) Learning from others
D) Transferring knowledge

Question 62

A _________ is a way for many people to collaborate and contribute to an online document or discussion.

Question 63

______________ is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.

Question 64

What is social networking in the corporate world

Question 65

Why was Facebook started

Question 66

_____________ infers that a company must have a consistent method for solving problems, using data and statistical tools rather than assumptions.

Question 67

The company that relies on computer and telecommunications technologies instead of physical presence for communication between employees is a:

A) Learning organization
B) Social organization
C) Service organization
D) Virtual organization

Question 68

In a learning organization, sharing ____________ throughout the organization is the way to make everyone a smart, contributing member.

Question 69

Many nations have signed the Kyoto Protocol on climate change and pledged to begin the long process of reducing greenhouse gas emissions.

Question 70

In the information age, what do social networks do best?

A) Share customers
B) Promote products
C) Allow employees to build relationships
D) Create secure sites for employees to collaborate on projects

Question 71

Virtual companies present special leadership challenges because:

A) Emails, wikis and web meetings require special technological know how
B) Employees are located in the same city but just not at one location
C) Communication is not the most important aspect of the organization
D) It's essential for leaders to keep people informed of what they are supposed to be doing and what other arms of the organization are doing.

Question 72

How are companies applying online the social networking model

Question 73

Some companies maintain a presence on Facebook because:

A) Everyone else does
B) It allows consumers to chime in about their passions
C) Their employees insist the organizations have a presence on Facebook
D) Their regular marketing needs are not met

Question 74

What benefits do Wikis provide companies

Question 75

The most famous wiki is _____________.

Question 76

Leaders of social movements depend on ________ rather than _________ to motivate participants to action.

Question 77

An organization where employees work remotely, sometimes within the same city, but more often across a country and across national borders is called a(n) __________________.

Question 78

In the corporate world, a social network is made up of individuals who share a(an) ______________ and other interests.

Question 79

In the corporate world, social networks are starting points for corporate innovation:

A) Building relationships between managers and employees
B) Improving policies on sick leave and other benefits
C) Bringing limitless arrangements of individuals inspired by opportunities or tasks
D) Building diversity among the workforce

Question 80

___________ refers to systems that allow members of a specific site to learn about other members' skills, talents, knowledge, or preferences.