Question 1

A transmittal memo&#10;(a)distributes bad news to the recipients.&#10;(b)distributes good news to the recipients.&#10;(c)accompanies long reports or proposals.&#10;(d)distributes both bad and good news to the recipients.&#10;(e)accompanies long reports or proposals and distributes both bad and good news to the recipients.

Accepted Answer

A transmittal memo is meant to accompany long reports or proposals to provide contextual information and introduce the document. It is not necessarily meant to distribute news, whether good or bad.

Question 2

The style of a memo should be&#10;(a)clear.&#10;(b)concise.&#10;(c)fluent.&#10;(d)a and c.&#10;(e)a,b,and c.

Accepted Answer

A memo should be clear, concise, and fluent. This means that it should be easy to understand, to the point, and written in a way that flows smoothly for the reader. All three of these elements are important for effective communication in the workplace.

Question 3

To format a memo,&#10;(a)do not use paragraphs.&#10;(b)single-space within paragraphs and double-space between paragraphs.&#10;(c)double-space within and between paragraphs.&#10;(d)indent the first line of a paragraph.&#10;(e)b and d.

Accepted Answer

B

Question 4

The subject line of a memo that uses the indirect approach is not specific about the main point.

Accepted Answer

In the indirect approach, the subject line is usually vague or general to avoid revealing the main point of the memo upfront. The main point is gradually revealed in the opening paragraph and subsequent paragraphs.

Question 5

A memo is an appropriate medium for aggressively criticizing colleagues.

Accepted Answer

A memo should be used for professional communication and should not be used to aggressively criticize colleagues. It is important to maintain a professional and respectful tone in all communication, including memos. Criticisms can still be expressed, but should be done so in a constructive and tactful manner.

Question 6

A memo is always preferable to a telephone call.

Accepted Answer

This statement is subjective and depends on the situation. Sometimes, a phone call may be more efficient and effective than a memo, especially when discussing urgent matters or needing immediate clarification. However, a memo can provide a written record of information and can be useful for sharing information with multiple parties. Ultimately, the choice between a memo or a phone call should be based on the specific circumstances and purpose of communication.

Question 7

Memos&#10;(a)are commonly addressed to people outside a company.&#10;(b)provide appropriate formality for the workplace.&#10;(c)should always take a direct approach.&#10;(d)should be sent via paper rather than email.&#10;(e)None of these answers is correct.

Accepted Answer

Memos are typically used for internal communication within a company or organization, therefore they should follow appropriate workplace formality. Choice A is incorrect as memos are typically addressed to people within a company. Choice C is not always necessary as the approach may vary depending on the content of the memo. Choice D is outdated as memos can be sent electronically via email or other messaging systems.

Question 8

Informational memos are increasingly being sent via email.

Accepted Answer

With the rise of digital communication, it is becoming more common for informational memos to be sent via email.

Question 9

Memos generally focus on only one topic.

Accepted Answer

Memos are typically concise and written to convey information or instruction on a single topic.

Question 10

A memo is most appropriate for&#10;(a)relaying information within an organization.&#10;(b)resolving a simple issue.&#10;(c)addressing a sensitive topic.&#10;(d)asking a quick question.&#10;(e)All of the answers are correct.

Accepted Answer

A memo is typically used for relaying information within an organization, such as updates, announcements, or instructions. It may not be the best option for resolving a complex issue or addressing a sensitive topic, but it is suitable for most internal communication needs.

Question 11

A memo should&#10;(a)be grammatically correct.&#10;(b)always use the direct approach.&#10;(c)never adopt an informal tone.&#10;(d)always be sent on paper.&#10;(e)All of these answers are correct.

Accepted Answer

The answer of A memo should&#10;(a)be grammatically correct.&#10;(b)always use the...

Question 12

Readers generally prefer the indirect approach in a memo.

Accepted Answer

The answer of Readers generally prefer the indirect approach in...

Question 13

Distribute a memo to&#10;(a)the media.&#10;(b)everyone in your organization,even if only a few people need to read it.&#10;(c)a couple of administrative assistants,and let them pass along the information.&#10;(d)the people who need the information.&#10;(e)All of these answers are correct.

Accepted Answer

The answer of Distribute a memo to&#10;(a)the media.&#10;(b)everyone in your...

Question 14

Which of the following statements is least accurate?
(a)A memo that is longer than one page should include headers on subsequent pages.
(b)Memos must never be longer than one page.
(c)A table may be included in a memo.
(d)Bulleted or numbered lists may be appropriate for memos.
(e)Distribution and enclosure notices may be used in memos.

Accepted Answer

The answer of Which of the following statements is least...

Question 15

A memo accompanies a package of materials and indicates that information is being sent from one place to another.

Accepted Answer

The answer of A memo accompanies a package of materials...

Question 16

Headings and bullets are not needed in memos because they are typically short communications.

Accepted Answer

The answer of Headings and bullets are not needed in...

Question 17

Initialing a memo is an outdated practice.

Accepted Answer

The answer of Initialing a memo is an outdated practice....

Question 18

Routine miscellaneous memos are used for a variety of topics and purposes.

Accepted Answer

The answer of Routine miscellaneous memos are used for a...

Question 19

The line announces the topic of your memo..

Accepted Answer

The answer of The line announces the topic of your...

Question 20

Memos are often converted into PDF files and attached to email messages.

Accepted Answer

The answer of Memos are often converted into PDF files...

Deck 14: Memos