Deck 8: Onboarding: Employee Socialization and Orientation

Question 1

Little research has been published about the effectiveness of orientation programs.

Answer 1

True

Question 2

Realistic job previews tend to increase job satisfaction.

Answer 2

True

Question 3

A realistic job preview (RJP)can be effective during times of low unemployment.

Answer 3

True

Question 4

It is not important for an organization to continually evaluate the effectiveness of their orientation programs.

Question 5

Norms are established by the employees themselves.

Question 6

It has been found that newcomers actively seek out the information they need rather than simply waiting for the organization to supply it to them.

Question 7

A problem with orientation programs is they almost never contain enough information.

Question 8

Self-selection means that job seekers are eliminated from the applicant pool by HR specialists called a 'self-selector'.

Question 9

The encounter stage of socialization begins when you make a formal commitment to join an organization.

Question 10

A realistic job preview (RJP)can be effective when the selection ratio for the job is high (there are few applicants for each job).

Question 11

Role overload occurs when the employee does not have enough work to do.

Question 12

Newcomers need older insiders to effectively socialize to an organization.

Question 13

Role ambiguity means that the employee is unclear about their role in the organization.

Question 14

A well-run orientation program should take place over a period of time.

Question 15

In general,realistic job previews (RJPs)have been found to have a beneficial effect on turnover,satisfaction and commitment.

Question 16

Role conflict occurs when people get mixed signals about what is expected of them on the job.

Question 17

Self-selection can result in people turning down a job.

Question 18

Orientation programs often suffer from a lack of follow-up with the newcomer.

Question 19

Anticipatory socialization occurs before the individual joins the organization.

Question 20

In your text,the process of adjusting to a new organization is called organizational joining.

Question 21

All of the following are problems with new employee orientation EXCEPT:

A)too much emphasis on paperwork
B)too much selling of the organization
C)too much emphasis on an organization's mission,vision and values
D)one shot mentality

Question 22

How are newcomers different from organizational insiders?

A)Their expectations are more likely to differ from organizational reality
B)They do not have the history and experience in the organizational setting to form a knowledge base
C)They do not the benefit of insider relationships that they can trust and draw upon to help them interpret organizational events
D)All of the following are differences

Question 23

An effective program to get people started in an organization (e.g.,an orientation program)is important because:

A)it will help get rid of poor performers
B)it makes sure everyone understands all company policies
C)it reduces benefit costs
D)it reduces start-up costs

Question 24

Behaviors or norms that are essential to organizational membership are called:

A)pivotal
B)relevant
C)peripheral
D)survival

Question 25

Newcomers to an organization need to be successful in the socialization into their new organization.Insiders can provide newcomers with all of the following EXCEPT:

A)accurate expectations
B)knowledge base
C)other insiders
D)cultural bias

Question 26

According to the text,what newcomers to an organization need MOST is (are):

A)accurate expectations of the job
B)good computer skills
C)a high level of education
D)really strong interpersonal skills

Question 27

A key element in designing an effective orientation program is to:

A)include frequent interaction with supervisors and peers
B)include frequent interaction with top management
C)include frequent interaction with the HR department
D)keep the new employees in the classroom for the entire program

Question 28

Orientation programs provide which of the following benefits?

A)reduce newcomers stress and anxiety
B)assist newcomer in learning organizational culture and values
C)encourage development of positive attitudes
D)all of the above are benefits of new employee orientation

Question 29

Which of the following is a positive outcome of socialization?

A)greater knowledge of the organization and work groups
B)the formulation of attitudes that make groups work
C)behaviors that lead to personal and organizational effectiveness
D)all of the above are benefits of socialization

Question 30

Which of the following is true of anticipatory socialization?

A)Impressions about organizational membership are formed
B)They examine their skills,abilities,needs,and values to see if the organization recognizes their strengths
C)Judgments made during this time do not affect behavior
D)Expectations formed are often unreasonable and unreachable

Question 31

Which individual in an organization plays a pivotal role in new employee orientation?

A)staff of HRD department
B)supervisor
C)trainer
D)co-worker

Question 32

According to Fisher's socialization learning categories,personal learning includes:

A)Goals,values and policies of the organization
B)The necessary skills to do the job
C)What to learn and who to learn from
D)Learning from experience on the job

Question 33

Role overload,role conflict,and role ambiguity are all related to which of the following?

A)organizational structure
B)​stress
C)job position
D)lack of clear chain of command

Question 34

In the textbook,the process of an outsider's transformation into a productive and accepted insider is called:

A)organizational adjustment
B)organizational socialization
C)corporate learning
D)company adjustment time

Question 35

Realistic job previews increase job satisfaction because:

A)people who get these are generally paid more money
B)it keeps people with the organization,even if it is not the place for them
C)it increases their level of personal commitment to the job and the organization
D)research shows it does not increase job satisfaction

Question 36

Orientation program designers can reduce the problem of information overload by:

A)conducting the program in phases over time
B)including only essential information in the initial phase
C)following up with newcomers to assure understanding
D)all of the above would be effective

Question 37

Expectations of new employees should be:

A)Very low because they are new and need time to understand the organizational structure
B)Very high in order to challenge them and dispel any bad first impressions
C)Never used for new employees
D)Reasonable to reduce turnover

Question 38

Which of the following exists on a continuum between custodial and innovative?

A)role overload
B)role conflict
C)role orientation
D)role uncertainty

Question 39

According to Fisher's socialization learning categories,learning about the organization includes:

A)Goals,values,and policies of the organization
B)The necessary skills to do the job
C)What to learn and who to learn from
D)Learning from experience on the job

Question 40

According to Schein,the dimensions of organizational roles include all of the following EXCEPT:

A)inclusionary
B)functional
C)hierarchical
D)structural

Question 41

Information covered in orientation programs that include the function of a department or work group,job duties and responsibilities,policies,rules,procedures,and a tour of a department are which of the following types of orientation information?

A)Organizational information
B)Job-specific information
C)Structural information
D)Program information

Question 42

An RJP addresses which stage of the socialization process?

A)Encounter
B)Anticipatory
C)Mature
D)Change and acquisition

Question 43

Organizational insiders possess all of the following,EXCEPT:

A)Accurate expectations
B)Other insiders
C)A mentor
D)A knowledge base

Question 44

What is true about published research on the effectiveness of orientation programs?

A)workplace learning
B)employee socialization
C)orientation efforts
D)all of the above are goals

Question 45

The last stage of socialization is:

A)Encounter
B)Anticipatory
C)Mature
D)Change and acquisition

Question 46

An RJP can be delivered via:

A)Printed media
B)Discussions
C)Audiovisuals
D)All of the above

Question 47

Expectations encompass which of the following?

A)behaviors
B)feelings and attitudes
C)policies
D)all of the above

Question 48

Well run orientation programs commonly contain which of the following?

A)All important information is given in one day
B)One-way communication from management to the employee
C)Both technical and social information
D)A tenseness to sharpen the newcomers drive

Question 49

Which of the following is a common objective of a new employee orientation program?

A)To design and oversee the orientation program
B)It plays the lead role in the orientation process by being an active learner
C)To help newcomers learn the norms of a work group and organization
D)To serve as an information source and a guide for new employees

Question 50

Which of the following is NOT an issue that should be considered when selecting RJP media content?

A)Content positive message
B)Judgmental content
C)Message source
D)Content negativity