Deck 14: Organization Development and Change

Question 1

HRD generally has little impact on OD changes.

Answer 1

False

Question 2

An SMT is a self-managed team in which the group members are interdependent and can have the authority to regulate a team's activities.

Answer 2

True

Question 3

OD enhances the well-being of the members of the organization.

Answer 3

True

Question 4

An HPWS is a high performing work system that functions as a strategic focus and results-oriented work and management process.

Question 5

Survey feedback is interviewing a random amount of people about their jobs.

Question 6

Two types of alternative work schedules are flextime and compressed work week.

Question 7

Strategic interventions may be needed when an organization is faced with internal pressures to change and adapt.

Question 8

To change an organization and its people can be very difficult,and according to the Schein 3-stage model,the first step in this process is to restructure them.

Question 9

TQM stands for Total Quality Maintenance.

Question 10

Research has shown that organizational learning is very effective.

Question 11

Techno-structural intervention theory focuses on job design.

Question 12

The change agent needs knowledge of OD theories,concepts,practices,and research results.

Question 13

OD generally uses spontaneous (non-planned)interventions to accomplish its goals.

Question 14

Job enlargement moves people into different jobs.

Question 15

A high performing work system is based on eight core principles.

Question 16

An intervention strategy is:

A)the primary means for organizational change and improvement
B)an unplanned corporate event
C)a new government regulation
D)a major problem encountered for the first time by an organization

Question 17

OD enhances the effectiveness of the organization.

Question 18

The culture of an organization has no impact on organization learning.

Question 19

Organization development appears to be currently in a state of flux.

Question 20

The model of planned changed (by Porras and Silvers)distinguishes two sets of target variables: vision variables and work setting variables.

Question 21

The change agent:

A)oversees the evaluation of the process
B)determines the need for the change
C)has primary responsibility for facilitating the activities surrounding the design and implementation of a strategy
D)can never be an internal HRD person

Question 22

The change manager:

A)oversees the design process
B)determines the need for change
C)needs a broad range of HRD knowledge
D)can never be an internal HRD person

Question 23

Team building programs:

A)are used to improve a work group's problem-solving ability and effectiveness
B)are up to management alone to implement
C)have always been found to be legal by the U.S.Supreme Court
D)always require a new union contract

Question 24

Which of the following alternative work schedules are preferred by employees with young families?

A)compressed work week
B)job narrowing
C)flextime
D)part-time

Question 25

In organizational development,interventions between unions and management:

A)take the place of the labor contract
B)give the unions what they want with nothing given back on the part of the unions
C)are not needed because management runs the organization
D)require trust on both sides for organizational change to take place in a unionized organization

Question 26

When individuals perceive a replacement of one paradigm with another that contains new variables,this is known as:

A)alpha change
B)beta change
C)gamma (a)change
D)gamma (b)change

Question 27

Job enrichment involves changing:

A)The jobs title
B)The jobs pay structure
C)One or more of the job's characteristics
D)The scope of responsibility of the job

Question 28

Which of the following is TRUE about self-managed teams (SMTs)?

A)SMTs requires little organizational change
B)SMTs have authority beyond TQM teams
C)SMTs work only in small organizations
D)SMTs are part of the larger organizational transformation

Question 29

An organizations paradigm is:

A)Its generally accepted view or belief based on unexamined assumptions
B)Its corporate rule book
C)Its accounting method
D)None of the above

Question 30

Which of the following is NOT a common characteristic of an effective self-managed team?

A)team members are told what to do by their supervisor
B)team members have the skills to perform several tasks
C)the team receives feedback on performance
D)members have discretion over work assignments,schedules and other work issues

Question 31

All of the following are limitations of research supporting OD Theories EXCEPT:

A)lack of true experimental designs
B)lack of resources available to OD practitioners
C)limitations of field research designs
D)OD is a relatively new field,so there hasn't been time to do research

Question 32

Which stage of Schein's change model affects the employee's belief in improved performance by getting them to see and do things differently and to actually believe that they can improve by changing work habits?

A)Stage 1 (unfreezing)
B)Stage 2 (changing through cognitive restructuring)
C)Stage 3 (refreezing)
D)Stage 4 (feedback and evaluation)

Question 33

What are the two primary roles an HRD practitioner can play in the design of OD interventions?

A)Assessor and critic
B)Change agent and evaluator
C)Change agent and implementer
D)Trainer and planner

Question 34

The most prestigious award recognizing quality in an organization is known as:

A)Department of Commerce Award
B)Malcolm Forbes Award
C)Malcolm Baldrige Award
D)Harvard Business School Award

Question 35

Organizational development is designed to enhance

A)Individual employees only
B)Only the organization
C)Both the individual employee and the organization
D)Neither the individual employee nor the organization

Question 36

In a learning organization:

A)HRD is responsible for all learning that takes place
B)top management decides who gets training
C)everyone works on solving problems and improving task performance
D)most decisions are made only by management

Question 37

In OD the action plan specifies:

A)Who will be the manager
B)The intervention strategy
C)The evaluation strategy
D)How to do the needs assessment

Question 38

What role should senior management take in a TQM program?

A)Hands-off because it is the workers' program
B)They need to guide the implementation of the program
C)They need to facilitate the TQM training
D)None of the above

Question 39

The role of the change agent is all of the following EXCEPT:

A)Fact finder
B)Alternative identifier
C)Production Manager
D)Technical specialist

Question 40

Which of the following is included in the job characteristics model?

A)skill variety
B)task identity
C)autonomy
D)all of these are included in the job characteristics model

Question 41

An organization may go through a strategic change due to all of the following except:

A)Acquisition
B)Merger
C)A new management team
D)The legal environment

Question 42

An organization that wants to bring about lasting change in a unionized work environment needs to do which of the following?

A)Management and top HRD professionals must view union leaders as partners in change
B)Commitment to long-term goals for change is important to all those involved
C)Belief in the idea that organizational changes must be made if the organization is to remain prosperous
D)All of these are required for lasting change

Question 43

Group effectiveness depends on all of the following EXCEPT:

A)If the group likes each other
B)If group output meets standard
C)If the group members are learning to work interdependently for future projects
D)If the groups efforts are adding to individual growth

Question 44

Organization culture is:

A)Communicated and reinforced through organizational mechanisms,managers,and employees
B)A system with shared values and beliefs
C)Found in a mission statement or a corporate policy manual
D)Both A and B are correct

Question 45

Which of the following types of learning emphasizes understanding and changing the basic assumptions and core values that lead to a particular problem?

A)Single-loop learning
B)Double-loop learning
C)Deutero learning
D)None of the above

Question 46

A cooperative agreement is a strategy between:

A)The organization and the labor union
B)The organization and the IRS
C)The union and the EEOC
D)The organization and a third party consultant

Question 47

The first step in designing an intervention strategy is to:

A)Diagnose the environment
B)Develop and action plan
C)Design an evaluation plan
D)Develop a force field analysis

Question 48

An external change agent's role should be determined by the:

A)President
B)Change manager
C)Union leader
D)HR Manager

Question 49

​Which of the following change agent roles helps clients understand situation by reacting to information and is used when the client is not sure of the data and seeks clarification?

A)Trainer or Educator
B)Collaborator in Problem Solving
C)Process Specialist
D)Reflector

Question 50

Job enlargement has the greatest positive effect on which of the following?

A)Employee satisfaction
B)Customer service
C)Mental overload
D)Both A and B are correct

Question 51

Total quality management (TQM)programs and self-managed teams (SMT)interventions:

A)Are very similar to one another
B)Have some significant differences in power structure and authority
C)Both share the goal of quality
D)Facilitate the same training of employees

Question 52

Working 4 - 10 hours shifts in a week is an example of:

A)Working overtime
B)Flextime
C)Compressed work week
D)Working exempt time

Question 53

According to Trahant and Burke,the strongest predictor of the success of an Organizational Transformation intervention is:

A)Union acceptance
B)Employee commitment at the lowest levels of the organization
C)Committed leadership in the earliest stages of change
D)Supervisor support

Question 54

A quality circles group consists of:

A)A steering committee
B)A facilitator
C)The circle leaders
D)All of these are members of a quality circles group

Question 55

Single loop learning is:

A)The same as double loop learning
B)Commonplace in continuous improvement programs
C)Not often found in a complex world
D)Only used with a special computer package