Deck 11: Employee Counseling and Wellness Services

Question 1

A necessary ingredient for an effective employee counseling program is a clear and well-enforced policy about employee confidentiality.

Answer 1

True

Question 2

After the baby boom the birthrate in the U.S.declined.

Answer 2

True

Question 3

An alcoholic employee may be fired for wrecking a company car while under the influence,if wrecking a car is an offense that results in termination.

Answer 3

True

Question 4

Most managers and supervisors are well-trained to deal with serious employee personal problems.

Question 5

Substance abuse,while found in the U.S.population,is not a problem in the workplace,since most abusers do not have jobs.

Question 6

Employee assistance programs (EAPs)are based on the assumption that work is the cause of an employee's problems.

Question 7

Exercise and fitness programs are popular among large employers.

Question 8

Records on EAP utilization by an employee should be kept as part of their regular personnel file.

Question 9

The author believes that participation in employee counseling programs should be mandatory if they are to be effective.

Question 10

Employees must contact the EAP through their supervisor.

Question 11

Employers see healthcare costs as a major factor in encouraging counseling programs for employees.

Question 12

Stress is easy to define and identify.

Question 13

The text suggests that there is already adequate research into the effectiveness of EAPs and no more is needed at this time.

Question 14

A stressor is an internal force affecting an individual.

Question 15

Employee counseling services should always be outsourced to get the best possible program.

Question 16

In general,internal EAPs offer more services than do external EAPs.

Question 17

An HPP is a Health Promotions Program that encourages individuals to adopt lifestyles that maximize overall well-being.

Question 18

Heart disease and stroke are health problems linked tohypertension.

Question 19

Reasonable accommodation for substance abuse generally is interpreted to mean that abusers can be fired immediately upon uncovering their abuse problem.

Question 20

Confidentiality is of no concern to employees in counseling.

Question 21

A typical employee counseling program includes:

A)Problem identification and counseling
B)Referral and treatment intervention
C)Discipline and follow up
D)Both a and b are typically included

Question 22

Training programs can help supervisors acquire the skills and attitudes needed to fulfill the role of confronting problem employees and dealing with them sensitively and effectively.

Question 23

What is true about alcoholism in the U.S.?

A)Only about 1 million people have an alcohol problem
B)47 percent of industrial injuries have been linked to alcohol use
C)It is a personal problem and almost never involves the employer
D)Almost one-half of workers are alcoholics

Question 24

Which of the following is NOT included in the construction of a wellness program?

A)Conducting wellness screening with health risk appraisals
B)Referral of employees to treatment and health-improvement interventions
C)Wellness events done for the entire organization
D)Treatment and health-improvement all done on-site

Question 25

Employee counseling services began:

A)In the early 1900's with the establishment of an employee assistance program to help workers deal with personal problems at Macy's Department Store
B)In 1964 after the EEO laws
C)In 1991 with the ADA
D)In the late 1980's due to increasing drug use by employees

Question 26

Health promotion programs (HPPs)include all of the following EXCEPT:

A)exercise programs
B)smoking cessation programs
C)assertiveness training programs
D)nutrition and weight control programs

Question 27

One way to meet the Americans with Disabilities Act (ADA)requirement for "reasonable accommodation" is to:

A)offer the employee counseling via an EAP
B)fire the employee and let workers compensation handle the accommodation
C)offer the employee the chance to go to a stress reduction program
D)reasonable accommodation is not required by the ADA

Question 28

Which of the following is an example of the emotional and mental health issues commonly seen by counselors in industry?

A)Divorce and marital problems
B)Depression and suicide attempts
C)Legal and financial problems
D)All of the above are examples

Question 29

Which of the following statements is TRUE concerning employee assistance programs (EAPs)?

A)The number of EAPs in the United States has decreased significantly since the 1970's
B)They began in the 1940's to help employees deal with illegal drug use
C)They are based on the premise that work is very important to people
D)They focus primarily on drug and alcohol problems,rather than work performance problems

Question 30

All of the following are components of a typical employee counseling program EXCEPT:

A)prevention
B)counseling
C)treatment
D)education

Question 31

Over the last 25 years the obesity level in the U.S.has remained relatively constant.

Question 32

The typical counseling program begins with:

A)A customer complaint
B)An employee's request for time off
C)The identification of a problem
D)A supervisors disciplinary action

Question 33

Gambling is:

A)not included within the coverage of EAPs
B)addictive to between 2 and 8 million Americans
C)only a problem in businesses in Las Vegas and Atlantic City
D)illegal in most states

Question 34

The Drug-Free Workplace Act:

A)covers only Federal contractors and grant receivers
B)covers all U.S.employers
C)applies only to big companies
D)cover only the Federal government

Question 35

An effective employee counseling service requires:

A)Top management support
B)A clear set of policies and guidelines
C)Coverage of services by the health insurance plan
D)All of the above are needed

Question 36

Of the following,the biggest concern that employees have about employee counseling services is:

A)Cost (How much they will have to pay for the services?)
B)Confidentiality (Who will know that they have received counseling?)
C)Credentials (Does the counselor have the proper training to do the counseling?)
D)Evaluation (Has research shown that the counseling is effective?)

Question 37

According to your text,which of the following are necessary for an employee counseling program to be effective?

A)a range of care
B)a clear employee confidentiality policy
C)maintenance of records for the program to be evaluated
D)all of the above are necessary for such programs to be effective

Question 38

The act that requires mental health coverage be equivalent to other medical benefits for many employers is the:

A)Americans with Disabilities Act (ADA)of 1990
B)Drug-Free Workplace Act
C)Mental Health Parity Act of 1996
D)Healthcare Rebuilding Act

Question 39

Negative attitudes toward overweight people are widespread in the U.S.

Question 40

EAPs first began in the U.S.in:

A)1960's - the drug era
B)1970's - baby boomers come of age
C)1940's - alcoholism programs
D)1890's - The Victorian era

Question 41

The U.S.Equal Employment Opportunity Commission (EEOC)issued guidelines in 1997 to help employers comply with the Americans with Disabilities Act (ADA)of 1990 in which of the following areas?

A)substance abuse
B)psychiatric disabilities
C)wellness
D)fitness

Question 42

What percentage of the U.S.population is overweight or obese?

A)20
B)98
C)10
D)68

Question 43

Potential negative outcomes of employee counseling programs include all of the following EXCEPT:

A)Increased worker's compensation costs
B)Conflicts between smokers and non-smokers
C)Increased scheduling problems due to program participation
D)Reduced motivation and job satisfaction

Question 44

The effectiveness of EAPs is:

A)simply totally unknown due to the lack of research
B)considered very poor by almost everyone in the industry
C)still in the research phase
D)generally accepted with some controversy

Question 45

Stress on the job is:

A)Rare
B)Found but costs US companies little money
C)Expressed most frequently as job dissatisfaction
D)Common but not seen as really impacting work

Question 46

According to O'Donnell which of the following is true of fitness and wellness programs?

A)Level I focuses on direct behavior change
B)Level II focuses on education only
C)Level III focuses on the organizational environment
D)Level I focuses on the organizational environment

Question 47

Which of the following is NOT a behavior pattern that may indicate a substance abuse problem?

A)Asking to work a lot of over time
B)A high accident rate for an employee
C)Frequent absenteeism
D)Missing deadlines and generally doing poor work

Question 48

In addition to rising healthcare costs a major factor promoting organizational interest in employees' well-being is:

A)The aging population
B)Immigration reform
C)Globalization
D)Shortage of skilled workers

Question 49

According to studies:

A)mental health is not a problem
B)mental health medical claims are almost never made
C)mental health in the U.S.has been almost eliminated
D)almost one-quarter of U.S.has some type of diagnosable mental disorder each year

Question 50

What is true about smoking in the U.S.?

A)Only 5% of the population smokes
B)It has declined since 1965 but is still high
C)Almost 50% of people smoke
D)It has increased since 1965

Question 51

In most EAPs supervisors are:

A)trained in 'constructive confrontation'
B)not part of the program since it is usually outsourced
C)too close to their employees to offer unbiased help
D)untrained due to their lack of medical training

Question 52

All of these are disadvantage of in-house counseling programs except:

A)Lack of needed resources
B)They are always more expensive to run
C)Reluctance of some employees to use the service
D)Concern with confidentiality

Question 53

Which of the following programs are among the most popular employee well-being interventions?

A)Smoking cessation
B)Blood analysis
C)Weight loss
D)Exercise and fitness

Question 54

The benefits of health and wellness programs:

A)Have never been studied
B)Generally far outweigh the cost of such programs
C)Are far less than the cost of these programs
D)Have been found to be about the same as the costs of such programs

Question 55

An SMI is:

A)Stress Management Improvement program
B)Street Maintenance Improvement
C)Stress Management Intervention
D)Stupid Management Invention

Question 56

Defining success in employee counseling programs is:

A)Easy to evaluate
B)Done mostly by line managers
C)Commonly done by organizations
D)Difficult to do since the personal nature of the programs make organizations reluctant to allow researchers access to the data

Question 57

An employee wellness program encourages employees to:

A)lose weight
B)eat better
C)develop an exercise program
D)these are all part of the program

Question 58

The ADA permits companies to:

A)Not hire unhealthy people if their future costs will hurt the company
B)Hire people based on their ability to do the job with reasonable accommodations
C)Not hire smokers and alcoholics if the condition exist prior to their hiring
D)Hire only very healthy people to insure lower costs for health benefits

Question 59

A typical skills acquisition intervention to deal with stress would include:

A)Time management training
B)Safety training
C)A stress management lecture
D)A video on stress

Question 60

How are employee problems with substance abuse and other personal problems in the workplace defined in EAPs?

A)clinically
B)job performance
C)pattern of behavior
D)legally it cannot be defined