Deck 9: Successful Employee Communication

Question 1

Companies often use the Internet,which is an internal website accessible only by employees to circulate information relating to pay,recent events,or holidays.

Answer 1

False

Question 2

Communication between employees of the same level in an organization is called horizontal communication.

Answer 2

True

Question 3

The primary concern for the people-centered manager is that employees know what is expected of them and have the tools needed to do their job.

Answer 3

False

Question 4

Coaching is a management style that demonstrates high task and high relationship focus.

Question 5

Development of training programs to communicate safety in the organization is an example of downward communication.

Question 6

The most important implication of knowledge of management styles is that we need to change our management style depending on the person and task we are working with.

Question 7

Utilization of a participatory style involves both a task-oriented style and a people-centered style.

Question 8

People with the driver communication style like to conserve their effort and rely heavily on hunches,intuition,and feelings.

Question 9

A participative manager is often called a taskmaster.

Question 10

The use of grouplets increases groupism and slows down innovation.

Question 11

Body language is universal and constant across different cultures.

Question 12

Personal communication styles are not fixed and change from one situation to another.

Question 13

The path goal theory states that the employees must define the goals and lay down the path to meet that goal.

Question 14

An emergency situation requires a directing management style.

Question 15

Emotional quotient and intelligent quotient are not significantly different in their contributions to success or failure.

Question 16

In the situational leadership model,task behavior measures how supportive the manager needs to be in helping employees.

Question 17

Down talking others or making snide or underhanded comments is a feature of a passive communicator.

Question 18

All the domains of EQ focus on the ability to recognize and understand the emotions of others.

Question 19

A manager following a free reign approach is not involved in the day-to-day activities but steps in when employees need help with a situation.

Question 20

The main difference between passive listening and active listening lies in the feedback process.

Question 21

_____ listening occurs when we are focused on sharing our own point of view instead of listening to someone else.

A)Competitive
B)Active
C)Reflective
D)Passive
E)Passive-aggressive

Question 22

A person with a driver style of communication primarily evaluates him- or herself by the:

A)feedback from superiors.
B)popularity he/she enjoys at the office.
C)results he/she has achieved.
D)praise from his/her colleagues.
E)support his/her colleagues give.

Question 23

Which of the following is true with regard to nonverbal communication?

A)Nonverbal communication accounts for an insignificant part of communication.
B)Tone of voice and gestures are not considered to be a part of nonverbal language.
C)Most digital forms of communication greatly facilitate nonverbal communication.
D)The interpretation of body language can be different across cultures.
E)Facial expressions are the only form of body language that can be interpreted accurately by others.

Question 24

Casey,an HR manager,is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with.Casey has a(n)_____ communication style.

A)passive
B)passive-aggressive
C)assertive
D)driver
E)aggressive

Question 25

When members of top management communicate with each other on revisions required to streamline their company's strategic objectives,they are engaged in _____ communication.

A)downward
B)diagonal
C)horizontal
D)intrapersonal
E)upward

Question 26

A passive-aggressive person is likely to:

A)respect the rights of others and themselves when communicating.
B)be direct,but not insulting or offensive.
C)express his/her negative feelings in an indirect way.
D)give the rights of others more importance.
E)give and receive respect from others.

Question 27

A person with an analytical communication style is likely to benefit from training in _____.

A)goal-setting
B)interpersonal and communication skills
C)time management
D)structuring work demands effectively
E)methodical planning and thinking

Question 28

An aggressive communication style is marked by:

A)an apologetic and tentative voice.
B)direct eye contact.
C)the violation of others' rights.
D)strong feelings of inferiority.
E)the minimization of one's own self-worth.

Question 29

_____ is the internal website of a company where employees can find pay information,vacation time,recent happenings,awards,and achievements.

A)Arpanet
B)Internet
C)Ethernet
D)Telnet
E)Intranet

Question 30

_____ communication occurs when the lower levels of an organization communicate with the higher levels of an organization.

A)Downward
B)Horizontal
C)Diagonal
D)Parallel
E)Upward

Question 31

Which of the following is true with regard to EQ?

A)EQ and IQ are identical measures.
B)The IQ of an individual grows over the lifetime.
C)EQ can be improved over time with greater awareness.
D)EQ does not measure knowledge of one's own emotions.
E)Goleman understood EQ completely in terms of three dimensions.

Question 32

Communication occurring between people of the same level in an organization is called _____ communication.

A)upward
B)downward
C)parallel
D)horizontal
E)diagonal

Question 33

In a(n)_____ communication approach,interdepartmental communication occurs with people at different levels of the organization.

A)parallel
B)downward
C)diagonal
D)horizontal
E)upward

Question 34

When we are interested in what the other person has to say and we are checking our understanding with the speaker,we are engaging in _____ listening.

A)passive
B)combative
C)selective
D)active
E)subjective

Question 35

An individual with an expresser communication is most likely to have a:

A)strong need to be in charge of employees.
B)tendency to get excited easily.
C)large number of questions to ask.
D)strong need to care and be cared for.
E)preference for structure of framework.

Question 36

When communication occurs from the upper levels of an organization to the lower levels of the organization,it is termed as _____ communication.

A)diagonal
B)parallel
C)upward
D)downward
E)horizontal

Question 37

A relater is characterized by his/her need for:

A)positive attention and warm regard.
B)being in control of others.
C)efficiency in all that he/she does.
D)precision and order in his/her activities.
E)challenges and excitement.

Question 38

Donna Grennan is an HR manager at a software development firm with a diverse and multicultural workforce comprising of Asians,Hispanics,and others.Around the time of Halloween,she approached their CEO Juan Cruz with a plan to conduct a special program for all employees.Her idea was to create an opportunity where all employees can showcase their culture,in addition to the typical Halloween celebrations,by coming to the office in their traditional clothes and bringing some of their native cuisines.Juan shot down her idea before she had even finished presenting her plans and told her,instead,about the various employee participation initiatives he had scheduled for Christmas.Juan represents the _____ listening style in this scenario.

A)active
B)passive
C)competitive
D)receptive
E)deceptive

Question 39

In _____ listening,we assume that we heard and understood what the person said correctly,without verifying.

A)combative
B)passive
C)passive-aggressive
D)active
E)reflective

Question 40

In the _____ communication style,we put the rights of others before our own,minimizing our own self worth.

A)aggressive
B)assertive
C)driver
D)passive-aggressive
E)passive

Question 41

In a coaching style of management,a manager is likely to:

A)supervise a group of highly competent and committed employees.
B)hand over decision-making to employees.
C)possess low task and low relationship focus.
D)engage in two-way communication to a good extent.
E)provide negligible supervision and guidance.

Question 42

Which of the following is the primary concern for a person-centered manager?

A)Technical aspects of the job
B)Provision of tools to employees for the job
C)Communication of clear expectations about job performance
D)Good interpersonal relations at the workplace
E)Establishment of clear performance objectives for employees

Question 43

The delegating management style would be implemented successfully when:

A)decision-making is the leader's prerogative.
B)employees are highly committed and competent.
C)high task and relationships focus is observed.
D)leaders define the roles and tasks of the follower.
E)the task or situation is new to employees.

Question 44

A manager using a teamwork style focuses most strongly on the:

A)task to be completed.
B)relationships between employees.
C)deadlines being appropriate.
D)technical aspects of the job.
E)use of hands-on management.

Question 45

A task oriented manager will predominantly focus on:

A)employee welfare programs and schemes.
B)interpersonal relations of employees.
C)boosting the morale of the employees.
D)the technical aspects of the job.
E)trust-building initiatives.

Question 46

In the context of the path goal theory,which of the following statements is true?

A)The role of a leader is to allow employees to determine their goals and means.
B)The success of a leader is free from the impact of environmental contingencies of the job.
C)The theory proposes a completely passive role for the leader as employees determine and pursue their goals autonomously.
D)Satisfying leadership is sufficient to motivate employees to work toward the goals of leadership.
E)Coaching and guidance of employees for successful completion of their job is not a leader's responsibility.

Question 47

Which of the following would you see in a directing style?

A)Low task focus
B)One-way communication
C)High relationship focus
D)Control exercised by the follower
E)Day-to-day decision-making by follower

Question 48

A directing style is appropriate when:

A)the employees are substantially experienced in the job.
B)there are reasonable deadlines and time frames.
C)there are no emergency situations relating to work completion.
D)there is a need for greater hands-on management.
E)the need for support and input from a manager is minimal.

Question 49

A manager following the participative approach:

A)uses his/her authority to make all decisions relating to employees.
B)welcomes constant employee inputs in all areas of work.
C)uses hands-on management principles predominantly.
D)represents the taskmaster category of managers.
E)assumes that good teamwork is not enough for task completion.

Question 50

A manager uses a(n)_____ style when his focus is on the task,but also on the person and the relationships required to get the task done.

A)participatory
B)directive
C)autocratic
D)authoritarian
E)traditional

Question 51

Which of the following is a differentiating factor between active and passive listening?

A)Information for communication
B)Feedback process
C)Duration of communication
D)Presence of interest in the communication
E)Ability to process information

Question 52

Joan Rothman works in the marketing department of Roerich & Co,a designer apparel company,where she has earned the reputation of being a capable yet friendly manager.When employees go to her with a new design idea or a personal problem,she hears them out and provides potential solutions and relevant feedback to ensure that she and the employee have the same understanding of the matter being communicated.Joan is a(n)_____ listener.

A)active
B)passive
C)competitive
D)receptive
E)selective

Question 53

In the context of the situational leadership model,task behavior measures:

A)how willing and skilled the employees are to perform the task given to them.
B)how supportive the manager needs to be in helping employees.
C)how skilled the employees are in comparison to the leader.
D)how strong a relationship focus the manager has.
E)how managers should select leadership styles based on employee readiness.

Question 54

Which of the following is a feature of the supporting management style?

A)Top-down communication
B)Complete supervision
C)Facilitator role of the leader
D)Low competence of workers
E)High task focus and low relationship focus

Question 55

In an autocratic style of management:

A)managers see a value or necessity in having people work in teams.
B)goal-setting and planning are primarily seen as a group effort.
C)managers give employees total freedom to make decisions.
D)the focus is on getting things done,and relationships are secondary.
E)managers constantly seek input from their employees.

Question 56

Which of the following is a feature of an active listener?

A)Lack of interest in listening
B)Complete focus on one's own perspective
C)Assumption of having heard the speaker correctly
D)Spontaneous restatements and verifications
E)Lack of concentration

Question 57

_____ looks at how managers must evaluate relationship behavior,task behavior,and the readiness of employees to determine the appropriate management style to be used.

A)Path goal theory
B)Kirkpatrick's model
C)Servant leadership model
D)Hackman and Oldham's model
E)Situational leadership grid

Question 58

Describe the dimensions of EQ.

Question 59

Which of the following is a specific teamwork management style approach used by organizations?

A)Cliques
B)Outgroups
C)Divisions
D)Dyads
E)Grouplets

Question 60

According to the situational leadership model,an employee with high competence and commitment is likely to be:

A)comfortable in his of her own ability to do the job.
B)lacking in motivation to do the job well at all times.
C)in need of help with the specific skills required to do the job.
D)uncomfortable as the task or situation is new to him or her.
E)skilled in relevant areas but low on experience.

Question 61

In _____ listening,we are interested in what the other person has to say and check our understanding with the speaker.

Question 62

A communication style in which the person prefers to be warmly regarded and have positive attention is called the _____ style.

Question 63

What are the three different types of listening?

Question 64

A type of communication which can include facial expressions and eye contact is _____ communication.

Question 65

How does the path goal theory of leadership view the role of a leader?

Question 66

In _____ communication,people respect the rights of themselves and others when communicating.

Question 67

Describe the situational leadership model.

Question 68

_____ is the ability to know our emotions,manage our emotions,motivate ourselves,understand others' emotions,and manage relationships.

Question 69

A _____ approach to management constantly seeks input from employees.

Question 70

_____ is the willingness and skills to perform the task at hand.

Question 71

Discuss the four communication styles.

Question 72

Interdepartmental communication across various levels of the organization is called _____ communication.

Question 73

A high people-centered approach to management where relationships are most important is the _____ management style.

Question 74

Describe the four ways in which communication occurs in a company.

Question 75

Describe the passive,aggressive,and assertive communication styles.

Question 76

Venting negative feelings indirectly is a sign of a _____ communication style.

Question 77

What is the significance of nonverbal language?

Question 78

Describe delegation as a management style from the situational leadership model.When is it appropriate to use this style?

Question 79

What are the two basic management styles?