Deck 10: Human Resource Administration and Human Resource Information Systems

Question 1

A ___________ is best described as a "technology-enabled HRM group focused on value-creation by providing excellent service to internal customers while reducing costs through increased efficiency and continuous improvement".

A)Self-service portal
B)Shared-service centers
C)Outsourcing
D)Offshoring

Answer 1

B

Question 2

"An electronic means for a company's employees to access its HR services and information" is associated with which acronym?

A)ESS
B)MSS
C)SOA
D)XML

Answer 2

A

Question 3

Which of the following is NOT a way in which HRIS can help managers improve the efficiency of HR administration?

A)Reducing Costs
B)Enhancing the reliability of reporting
C)Improving service to internal customers
D)None of the above

Answer 3

D

Question 4

__________ suggests that organizations can choose to purchase the goods or services they need in the competitive marketplace or make those goods and services internally.

A)Transaction cost theory
B)Resource based view
C)Contingency theory
D)Theory of constraint

Question 5

_____________ is best described as an "electronic access point to an organization's HRM information, such as company policies, benefits registration, and an individual's payroll data or other records; access may be via the organization's computers and intranet or remotely from other locations via the Internet.

A)Self-service portal
B)Shared service centers
C)Outsourcing
D)Offshoring

Question 6

______________ is described as "a paradigm for organizing and utilizing distributed [computing] capabilities that may be under the control of different ownership domains…providing a uniform means to offer, discover, interact with and use capabilities to produce desired [business] effects".

A)Service oriented architecture
B)Extensible markup language
C)Self service portal
D)Shared service center

Question 7

For employers with government contracts totaling $1,000,000 or more, the Office of Federal Contract Compliance Procedures (OFCCP)requires that an AAP be completed.

Question 8

OSHA is primarily concerned with which of the following?

A)Providing employment protection to individuals with disabilities
B)Providing employment protection to individuals 40 years or older
C)Preventing failure or refusal to hire or discharge individuals because of an individual's race, color, religion, sex, or national origin
D)Providing individuals with a safe workplace

Question 9

According to the 2007 EquaTerra HRO survey, which of the following HR function is most frequently outsourced?

A)Compensation
B)Recruiting
C)Payroll
D)Learning/Training

Question 10

"The protection of proprietary, company-owned information about human resources" best describes which of the following?

A)Privacy
B)Security
C)Both A and B
D)None of the above

Question 11

Job analysis defines the working contract between the employee and the organization.

Question 12

An affirmative action plan (AAP)is a written report detailing how an employer actively seeks to hire and promote individuals in protected classes.

Question 13

The process of obtaining information about jobs is called:

A)Job evaluation
B)Person analysis
C)Job description
D)Job analysis

Question 14

"The practice of contracting with vendors to perform HR services and activities" best describes which of the following?

A)Shared-service center
B)Outsourcing
C)Offshoring
D)Self-service portal

Question 15

Which of the following is true about the EEO-1 report?

A)All private employers must fill out an EEO-1 report
B)The EEOC strongly suggests HR managers to report racial/ethnic categories for employees
C)The EEOC is strongly encouraging or online reporting of the EEO-1
D)Currently individuals can only be classified in one race/ethnicity category

Question 16

Which of the follow is NOT a component of Kaplan and Norton's (1996)balanced scorecard?

A)Financial
B)Internal Business Processes
C)Customer
D)Innovation

Question 17

The most important aspect of a job description is that it is:

A)Used for compensation
B)Accurate and timely
C)Based on scientific methods
D)Found to be legal

Question 18

Research has shown that the majority of HR activities are ________________.

A)Transactional
B)Transformational
C)Translational
D)None of the above

Question 19

The KSAs for a specific job would be used for:

A)Organizational structure of the company
B)Company's culture
C)Recruitment of new employees
D)All of the above

Question 20

Which theory is best described as "Organizations are bundles of resources, identified as physical capital, organizational capital, and human capital"

A)Transaction cost theory
B)Resource based view
C)Contingency theory
D)Theory of constraint

Question 21

SOA is a collection of internal and external services that can communicate with each other by point-to-point data exchange or through coordination among different services to achieve a business purpose.

Question 22

XML enables data sharing to take place among similar information systems via an organization's intranet, which allows for data sharing within solely within the organization.

Question 23

Occupational Safety and Health Act (OSHA)is a law that authorizes the federal government to establish and enforce occupational safety and health standards for all places of employment affecting interstate commerce.

Question 24

List and briefly describe 4 ways in which HRIS capabilities are improved by SOA and XML.

Question 25

Occupational Safety and Health Act (OSHA)is a law that authorizes the federal government to establish and enforce occupational safety and health standards for all places of employment affecting interstate commerce.

Question 26

The Civil Rights Act (1964)defines and prohibits sexual harassment.

Question 27

Identity theft is not considered an issue with self-service portals.

Question 28

The Balanced Scorecard is a means of measuring strategic organizational performance that gives managers a chance to look at their company from the perspectives of stakeholders, including external customers, employees, and shareholders.

Question 29

Outsourcing is an organization's use of groups outside the U.S.to provide services (e.g., HR call centers)to achieve strategic organizational goals.

Question 30

One advantage of XML enhanced SOA is the addition of auditing capabilities.

Question 31

The biggest concern with the utilization of an HRIS is the increased opportunity for human input related errors.

Question 32

Fair Labor Standards Act (FLSA)is the 1938 federal legislation that established a minimum wage for hourly workers, set the rate of pay for overtime work beyond the defined workweek of 37.5 hours, and prohibited oppressive child labor by restricting hours of work for children under 16 and listed hazardous occupations too dangerous for children.

Question 33

Family and Medical Leave Act (FMLA)is the federal legislation that requires organizations with 50 or more employees to provide up to 12 weeks of paid leave after childbirth or adoption, to care for a seriously ill family member, or for an employee's own serious illness.

Question 34

The Civil Rights Act Title VII is the 1964 federal legislation prohibiting illegal discrimination in employment based on individuals' race, sex, religion, or national origin.

Question 35

Job descriptions can be derived through online survey techniques.

Question 36

Describe what is meant by service-oriented architecture (SOA).

Question 37

The Americans with Disabilities Act (ADA)was developed the same year as the ADEA and prohibits illegal discrimination in employment against individuals with disabilities.

Question 38

Technology continues to play an increasingly important role in managing daily employee transactions.

Question 39

The Equal Employment Opportunity (EEO)is the condition in which all individuals have an equal chance for employment, regardless of their race, color, religion, sex, age, disability, or national origin, as established in federal legislation and the U.S.Constitution and its Amendments (13 and 14).

Question 40

The Age Discrimination in Employment Act (ADEA)- The 1967 federal legislation prohibiting illegal discrimination in employment against individuals 50 years of age and older.

Question 41

Please briefly describe a self-service portal.

Question 42

Please list and describe three advantages of self-service portals for HR administration.

Question 43

Discuss and explain how and why an HR manager may use a balance scorecard.

Question 44

Please briefly describe Offshoring.

Question 45

Please list three disadvantages of self-service portals for HR administration

Question 46

Please briefly describe a shared service center (SSC).

Question 47

Please briefly describe Outsourcing.