Deck 8: Enterprise Systems

Question 1

Which of the following is a benefit of an enterprise resource planning (ERP)system?

A)It broadcasts video and/or audio over the Internet from a single source to multiple people simultaneously.
B)It enables technicians to access users' computers distantly to perform setup,training,diagnostics,and repair.
C)It addresses the issue of unintended release of private or sensitive information of an organization.
D)It provides an opportunity to upgrade and standardize the technology used in an organization.

Answer 1

D

Question 2

Identify the goal of an enterprise resource planning (ERP)system.

A)To conduct collaborative live meetings or presentations over the Internet
B)To evaluate and select appropriate activities and projects for outsourcing
C)To define the customer's right to audit the provider's compliance with industry standards
D)To enable easy access to business data and create efficient,streamlined work processes

Answer 2

D

Question 3

In the context of enterprise resource planning (ERP)vendor classification,_____ vendors target medium-sized firms with annual revenue in the $50 million to $1 billion range operating out of one or more locations.

A)tier I
B)tier II
C)tier III
D)tier IV

Answer 3

B

Question 4

A(n)_____ operates via an integrated database,using one set of data to support all business functions.

A)enterprise resource system
B)customer relationship management system
C)threat detection system
D)equipment management system

Question 5

Lois & Loic Inc.,a multinational company,has 56 offices all over North America with more than 800 employees.The organization's accounting,purchases,sales,and employee payrolls are generated on separate systems.The organization finds it difficult to obtain the financial statements for tax purposes and the reports for shareholders at the end of a given fiscal period.Also,the employee incentives are not processed as the financial data is scattered on different systems.Which of the following will help the organization in acquiring accurate,consistent,detailed,and up-to-date financial data?

A)A product life cycle management system
B)An enterprise resource planning system
C)A customer relationship management system
D)An emergency and safety management system

Question 6

_____ is used to ensure that business transactions are processed efficiently and accurately and that the resulting information can be accessed by end users and managers in all business areas.

A)An enterprise system
B)Aggregate planning
C)Crisis management
D)A justification document

Question 7

Ezibay is a medium-sized firm with an annual revenue of $75 million.This firm will be targeted by _____ enterprise resource planning (ERP)vendors.

A)tier I
B)tier II
C)tier III
D)tier IV

Question 8

Heims is an automobile manufacturing company.When the sales team in the company gets an order,the information reaches all associated departments.The employees in those departments are then given selective access to the records that have to be updated.Identify the system that is used in this scenario.

A)Enterprise resource planning system
B)Customer relationship management system
C)Risk and threat management system
D)Environment and disaster management system

Question 9

_____ eliminates the problems of missing and inconsistent information caused by multiple transaction processing systems that support only one business function or one department in an organization.

A)Dynamic programming
B)An enterprise system
C)The Hawthorne effect
D)Execution fulfillment

Question 10

Which of the following is true of an enterprise resource planning (ERP)system?

A)It allows users to connect to their office computer while they are away from the office and minimizes downtime.
B)It checks the electronic calendars of team members for open time slots and sends email notifications and reminders to the meeting or event participants.
C)It offers integrated software from a single vendor to meet global competition by helping executives manage product flow while controlling cost and handling customer interactions.
D)It delivers increasing amounts of computing,network,and storage capacity on demand and without requiring any capital investment from a cloud user.

Question 11

Which of the following enterprise resource planning system solutions is the least expensive to implement and support?

A)Tier I
B)Tier II
C)Tier III
D)Tier IV

Question 12

An organization has an annual revenue of $30 million and it has several branches in Arizona.Which of the following enterprise resource planning (ERP)vendors will target this organization?

A)Tier I
B)Tier II
C)Tier III
D)Tier IV

Question 13

Which of the following enables rapid consolidation of financial data across multiple organizational units and countries?

A)A well-designed disaster management system
B)A life cycle management system
C)A well-implemented enterprise resource planning system
D)A risk management system

Question 14

Which of the following enterprise resource planning system solutions is the most expensive to implement and support?

A)Tier I
B)Tier II
C)Tier III
D)Tier IV

Question 15

_____ are designed to deal with differences in currencies and fluctuating currency exchange rates,which can cause additional problems in consolidating financial data.

A)Enterprise resource planning systems
B)Life cycle management systems
C)Catastrophe management systems
D)Quality assurance planning systems

Question 16

How does an enterprise resource planning (ERP)system achieve its goal of enabling easy access to business data and creating efficient,streamlined work processes?

A)By building several databases that are accessed by a single software module
B)By building a single database that is accessed by multiple software modules
C)By conducting collaborative live meetings or presentations over the Internet
D)By broadcasting video and audio using streaming media and Webcasts

Question 17

A large multinational firm with facilities in the United States and Mexico City has an annual revenue of $3 billion.This firm will be targeted by _____ enterprise resource planning (ERP)vendors.

A)tier IV
B)tier III
C)tier II
D)tier I

Question 18

_____ enterprise resource planning system solutions are highly complex.

A)Tier I
B)Tier II
C)Tier III
D)Tier IV

Question 19

Which of the following provides improved access to quality data for operational decision making,elimination of costly and inflexible legacy systems,and simplified consolidation of financial data?

A)An enterprise resource planning system
B)A customer relationship management system
C)A risk and threat management system
D)A disaster and safety management system

Question 20

Which of the following is true about an enterprise system?

A)It integrates data,text,voice,and video into a single solution that includes instant messaging,calendaring,presence information,and video conferencing.
B)It employs a dynamic method of solving different parts of a problem and then combining the solutions of the sub problems to reach an overall solution.
C)It employs a database of key operational and planning data that can be shared with authorized users across the organization.
D)It provides users with a computing platform,including an operating system,a programming language execution environment,and a Web server.

Question 21

_____,a key feature of a customer relationship management system,is the ability to aid customer service representatives so that they can quickly,thoroughly,and appropriately address customer requests and resolve customer issues while collecting and storing data about those interactions.

A)Customer support
B)Marketing automation
C)Customer analysis
D)Contact management

Question 22

Which of the following is a process of supply chain management that chooses suppliers and establishes contract terms to provide the raw material needed to create a product?

A)Stocktaking
B)Sourcing
C)Advertising
D)Marketing

Question 23

_____,a key feature of a customer relationship management (CRM)system,has the ability to capture and analyze all customer interactions,generate appropriate responses,and gather data to create and build effective and efficient marketing campaigns.

A)Contact management
B)Sales forecasting
C)Marketing automation
D)Customer attrition

Question 24

Which of the following is the goal of supply chain management?

A)To reduce the risk of disasters caused by human error,deliberate destruction,and building or equipment failures
B)To introduce emergency preparedness and response in development programs for disaster-prone regions
C)To acquire accurate,consistent,detailed,and up-to-date financial data at the end of an accounting period
D)To reduce the overall investment in inventory,decrease costs,and improve customer service

Question 25

Which of the following key features of a customer relationship management (CRM)system has the ability to evaluate customer data to identify ways to increase revenue and decrease costs and identify the firm's "best customers"?

A)Contact management
B)Analysis
C)Automation
D)Sales management

Question 26

Which of the following manages materials,information,and financial resources during the transition from manufacturer to wholesaler to retailer to consumer?

A)Risk and hazard management
B)Enterprise resource management
C)Supply chain management
D)Disaster and safety management

Question 27

Which classification of enterprise resource planning vendors can take years for implementation across multiple locations?

A)Tier I
B)Tier II
C)Tier III
D)Tier IV

Question 28

_____ is a key feature of a customer relationship management (CRM)system that provides the ability to track data on individual customers and sales leads and then access that data from any part of the organization.

A)Desktop sharing
B)Asset management
C)Contact management
D)Unified communication

Question 29

A(n)_____ software automates and integrates the functions of sales,marketing,and service in an organization.

A)decision support system
B)customer relationship management
C)search engine optimization
D)executive resource planning

Question 30

Which of the following is the objective of customer relationship management (CRM)software?

A)To capture data about every contact a company has with a customer through every channel and to store it in the system
B)To attract potential customers to the company's Web site through the use of Web page banner ads that display graphics and include a hyperlink to the advertisers' Web site
C)To rate customers according to their loyalty toward the company and provide incentives to them
D)To implement build-to-order processes that enable inexpensive customization of products and services to precisely meet the needs of individual customers

Question 31

Dove,a famous book publisher has decided to publish a new book in the international market.He needs to determine the interest readers may have in his new book,and he needs to determine the pricing and advertising strategies accordingly.Which process of supply chain management can help the publisher determine the number of books to print?

A)Customer service
C)Sourcing
D)Demand planning
D)Logistics

Question 32

_____,a supply chain process,establishes a network of warehouses for storing products,chooses carriers to deliver products to customers,and schedules carrier pickups so that products are delivered to the customers or warehouses on a timely basis.

A)Logistics
B)Schedule
C)Channeling
D)Retail

Question 33

Identify the supply chain management process that produces,tests,packages,and prepares products for delivery.

A)Advertising
B)Forecasting
C)Sourcing
D)Manufacturing

Question 34

Which of the following is true about open-source enterprise resource planning (ERP)system software?

A)An open-source ERP system software's source code can be modified easily.
B)An open-source ERP system software's source code is not flexible enough to adapt it for changing business needs.
C)An open-source ERP system software's source code is too complex to be modified.
D)An open-source ERP system software's source code is not visible to users.

Question 35

Which of the following generates design and process documents,bill of material definitions,product attributes,product formulations,and documents needed for FDA and environmental compliance?

A)Product life cycle management software
B)Architectural plan and design software
C)Product sustenance and support software
D)Enterprise resource planning software

Question 36

_____ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation,management,dissemination,and use of product and packaging definition information.

A)Supply chain management
B)Risk management
C)Product life cycle management
D)Accounting management

Question 37

Which of the following is true of tier I enterprise resource planning vendors?

A)They target large multinational firms with facilities in multiple locations.
B)They target medium-sized firms based out of a single location.
C)They target small-sized firms with facilities in multiple locations.
D)They target medium-sized firms with facilities in multiple locations.

Question 38

Which of the following is a process that is part of supply chain management that determines the market for a company's products by taking into account all the factors that can affect consumer choices,including pricing,promotions,and advertising activities?

A)Demand planning
B)Asset management
C)Cooperative marketing
D)Contingency forecasting

Question 39

_____,a key feature of a customer relationship management system,is the ability to organize data about customers and sales leads,prioritize potential sales opportunities,and identify appropriate next steps.

A)Sales forecasting
B)Sales dynamics
C)Sales budgeting
D)Sales management

Question 40

_____ includes the planning,execution,and control of all activities involved in raw material sourcing and procurement,conversion of raw materials to finished products,and the warehousing and delivery of finished products to customers.

A)Risk factor management
B)Supply chain management
C)Operations management
D)Customer relationship management

Question 41

A space shuttle manufacturing firm was awarded a contract to build a spaceship for NASA.The firm required a programming environment to assist in the creation,analysis,and modification of the construction and layout of the spaceship.They also wanted to create a database that would describe the space shuttle.Which of the following tools would have been most useful to the firm in this scenario?

A)A computer-aided design software
B)An electronic bulletin board
C)The Nielsen design system
D)The Dennis design system

Question 42

_____ is the use of software to analyze the robustness and performance of components and assemblies.

A)Web site hosting
B)Computer-aided engineering
C)Computer-aided manufacturing
D)E-commerce

Question 43

Juan refineries is a subsidiary of Seashell oil in California.It produces petroleum jelly,fertilizers,pesticides,and other petroleum-related products.This is an example of _____.

A)discrete manufacturing
B)vertical manufacturing
C)horizontal manufacturing
D)process manufacturing

Question 44

_____ software supports the simulation,validation,and optimization of products and manufacturing tools.

A)E-procurement
B)Computer-aided manufacturing
C)Computer-aided engineering
D)Enterprise application integration

Question 45

_____ is the use of software to assist in the creation,analysis,and modification of the design of a component or product.

A)Computer-aided evaluation
B)Computer-aided design
C)Computer-aided engineering
D)Computer-aided manufacturing

Question 46

Which of the following enables global organizations to work as a single team to design,produce,support,and retire products,while capturing best practices learned along the way?

A)An effective yield management system
B)An effective product life cycle management system
C)An enterprise resource planning system
D)A risk and threat management system

Question 47

_____ software provides support for the key functions of configuration management,document management,engineering change management,release management,and collaboration with suppliers and original equipment manufacturers (OEMs).

A)Design support system
B)Planning and design management
C)Enterprise resource planning
D)Product life cycle management

Question 48

Which of the following is an example of process manufacturing?

A)Ted & Bonny is an automobile manufacturing company that specializes in building luxury buses.
B)Star-Gate LLC.specializes in designer furniture and home décor.
C)Koing Inc.is a soda manufacturing firm based in Beijing.
D)Pancy & Perk is a company in Mexico City that manufactures toys.

Question 49

An automobile manufacturing firm employs product life cycle management (PLM)software to develop a new automobile chassis.It uses computer-aided design (CAD),computer-aided engineering (CAE),and computer-aided manufacturing (CAM)to help produce and analyze the performance of the chassis.Identify a true statement about this scenario.

A)The model of the chassis is generated using CAE and its performance is verified using CAD.
B)The model of the chassis is generated using CAM and manufactured using CAE.
C)The model of the chassis is generated using CAD and its performance is verified using CAE.
D)The model of the chassis is generated using CAE and manufactured using CAM.

Question 50

How is the benefit of reduced costs achieved in a product life cycle management system?

A)By connecting design,research and development,procurement,manufacturing,and customer service seamlessly through a flexible collaboration environment
B)By improving collaboration among the organization and its suppliers,contract manufacturers,and other equipment manufacturers
C)By providing a secure repository,tracking and audit trails,change and document management controls,workflow and communications,and improved security
D)By limiting the number of product components through standardization

Question 51

Which of the following organizations is a discrete manufacturer?

A)A pharmaceutical company in Arizona that manufactures skin creams
B)A detergent and soap manufacturing company in Mexico City
C)A glass manufacturing company in Canada that manufactures windshields for buses
D)A plane turbine manufacturing company in South Africa

Question 52

Which of the following can increase the productivity of a designer,improve the quality of design,and create a database that describes a product?

A)Tacit-aided design
B)An electronic bulletin board
C)Web site hosting
D)Computer-aided design

Question 53

How is the benefit of reduced time to market achieved in a product life cycle management system?

A)By reducing scrap and rework through improved processes
B)By reducing the number of product components through standardization
C)By improving collaboration among the organization and its suppliers,contract manufacturers,and other equipment manufacturers
D)By providing a secure repository,tracking and audit trails,change and document management controls,workflow and communications,and improved security

Question 54

_____ is the production of distinct items that can be decomposed back into their basic components.

A)Discrete manufacturing
B)Export factoring
C)Import factoring
D)Process manufacturing

Question 55

A robot manufacturing company in Southeast Asia undertakes a government project to produce multi-utility robots.It requires a software to control the machine tools and processes needed to manufacture robots.Identify which of the following can help the company in this scenario.

A)Product line pricing
B)Computer-aided manufacturing
C)Enterprise application integration
D)Product portfolio designing

Question 56

_____ is the use of software to control machine tools and related machinery in the production of components and products.

A)Product line pricing
B)Export factoring
C)Computer-aided engineering
D)Computer-aided manufacturing

Question 57

Zona pharmaceuticals is a global pharmaceutical firm based out of Texas.It employs 3200 people who work all over the United States.The firm decides to implement an enterprise resource planning management system to support product innovation and to reduce the time to market of a set of new products.Which of the following suggestions should be followed by the firm to avoid any cause for a failed enterprise system implementation?

A)Define metrics to assess project progress and identify project-related risks.
B)Assign a part-time executive to manage the project.
C)Appoint a fresher to provide project oversight and to verify and validate system performance.
D)Deliver project value only after the project is completed and ready to be launched.

Question 58

A space shuttle manufacturing firm was awarded a contract to build a spaceship for NASA.The firm used various tools to build the spaceship.It required a software to analyze the robustness and performance of the shuttle.It also required a software to simulate the spaceship's performance.Which of the following tools would have helped the firm with its requirements?

A)The Nielsen rating system
B)An electronic bulletin board
C)Computer-aided design
D)Computer-aided engineering

Question 59

Soyan Inc.,an armored-vehicle manufacturer based in Arizona,manufactures light to semi-light utility vehicles with armors that are used in war zones,disaster-struck areas,and harsh terrains.The company is a _____.

A)discrete manufacturer
B)vertical manufacturer
C)horizontal manufacturer
D)process manufacturer

Question 60

_____ is the production of goods that are the result of a chemical process and cannot be easily decomposed back into their basic components.

A)Discrete manufacturing
B)Horizontal integration
C)Vertical integration
D)Process manufacturing

Question 61

Enterprise resource planning (ERP)systems work directly with manufacturing machines on the production floor.

Question 62

Identify a disadvantage of the hosted software model.

A)Decreased total cost of ownership
B)Potential availability and reliability issues
C)Lower implementation risk
D)Management of systems outsourced to experts

Question 63

In supply chain management,demand planning improves the customer experience and increases customer satisfaction.

Question 64

Small and medium-sized enterprises (SMEs)face high implementation risks when they use the hosted software model.

Question 65

A customer relationship management (CRM)system helps match the capabilities of an organization's information systems to its business needs.

Question 66

Which of the following is an advantage of the hosted software model?

A)Decreased total cost of ownership
B)Increased efforts to manage the vendor
C)Free usage of vendor's software
D)Highly customizable nature of the source code

Question 67

Some enterprise software vendors are providing the hosted software model for small and medium-sized enterprises (SMEs)to help customers acquire,use,and benefit from the new technology.

Question 68

How are small and medium-sized enterprises (SMEs)benefited by the hosted software model?

A)SMEs can give away their core products for free to a large group of customers.
B)SMEs can experiment with powerful software capabilities without making a major financial investment.
C)SMEs can create a digital media file and distribute it over the Internet using syndication feeds.
D)SMEs can create and edit Web page content freely using any Web browser.

Question 69

Describe a customer relationship management system.

Question 70

Which of the following is true about small and medium-sized enterprises (SMEs)that use the hosted software model?

A)SMEs will have to buy the software from the vendor to use it.
B)SMEs will have to invest heavily to use the software hosted by the vendor.
C)SMEs will have to pay the software vendor if the software fails to provide value.
D)SMEs will have to dispose of the software without large investments if it misses expectations.

Question 71

Small and medium-sized enterprises (SMEs)may face potential problems in integrating the hosted products of different vendors in a hosted software model.

Question 72

Financial statements for tax purposes and reports for shareholders can be created once the organization's books are closed for an accounting period.

Question 73

List the services provided by a product life cycle management (PLM)software.

Question 74

An enterprise resource planning system is a set of integrated programs that manages a company's vital business operations.

Question 75

Product life cycle management improves productivity by connecting people across product development and manufacturing organizations with the product and process knowledge they need to succeed.

Question 76

A business process is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer.

Question 77

How does a product life cycle management (PLM)system achieve reduced time to market for its products?

Question 78

Which of the following is true of the hosted software model?

A)It aims to help customers benefit from new technology while avoiding much of the associated complexity and high start-up costs.
B)It defines metrics to assess project progress and to identify project-related risks.
C)It keeps the scope of a project well defined and restricted to essential business processes.
D)It is applicable only to multinational corporations (MNCs)and not to small and medium-sized enterprises (SMEs).

Question 79

What are the challenges faced during the implementation of an enterprise system?

Question 80

List a few tips to avoid a failed implementation of an enterprise system.