Deck 7: Communication Leadership

Question 1

Which of the following reported a survey indicating the role that intimidation plays in the safe administration of medications?

A) Workplace Bullying and Trauma Institute
B) Institute for Safe Medication Practices
C) American Nurses Association
D) HNCT

Answer 1

Institute for Safe Medication Practices

Question 2

Whether it is intentional or not, leaders and managers always communicate their:

A) attitude.
B) power.
C) spirituality.
D) decisions.

Answer 2

attitude.

Question 3

A nursing theory used to describe the manner of communicating that acknowledges the unique characteristics of the holistic human being is the:

A) Humanizing Nursing Communication Theory (HNCT).
B) situation, background, assessment, and recommendation (SBAR) Communication Theory.
C) Behavioral System Model.
D) Human Relationship Model.

Answer 3

Humanizing Nursing Communication Theory (HNCT).

Question 4

Interpersonal communication is defined as:

A) the conscious intent by one individual to modify the thoughts or behaviors of others.
B) a combination of written and spoken communication.
C) a theory used to describe a manner of communicating.
D) communication between two or more individuals involving face-to-face interaction.

Question 5

Effective communication is fostered through which of the following ingredients (select all that apply)?

A) Trust
B) Humility
C) Respect
D) Empathy
E) Sympathy

Question 6

The art of being able to structure and transmit a message in a way that another can understand easily and accept is:

A) articulation.
B) communication.
C) evaluation.
D) pronunciation.

Question 7

_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.

A) Defensive
B) Disruptive
C) Negotiating
D) Humanizing

Question 8

Which communication technique is used to handle patient complaints?

A) Persuasion
B) Bargaining
C) Negotiation
D) Nonverbal cues

Question 9

A client's wife is concerned about her husband's declining health. He has been admitted with an acute myocardial infarction and has had two myocardial infarctions before this admission. He is not a candidate for surgery. She and her husband have discussed "no breathing machine" for long-standing care, but she is unsure of his wishes if he were to need a "breathing machine" for a short period. The nurse discusses his current condition and care with the client and his wife. She also organizes a team meeting consisting of the client's physicians, social worker, pastoral care person, and nursing staff. During this meeting, the nurse helps the wife share her concerns and the client's concerns with the rest of the team. What type of communication technique is being utilized by the nurse (select all that apply)?

A) Bargaining
B) Negotiation
C) Persuasion
D) Spiritual assessment
E) Collective action

Question 10

Most audience interpretations for speaker messages are determined by the speaker's:

A) body language and facial expressions.
B) literal words.
C) pitch and volume of speech.
D) vocal quality and tone.

Question 11

Over lunch in the cafeteria, student nurses are sharing educational information about the patients for whom they are caring. This is a(n):

A) breach of beneficence.
B) example of maleficence.
C) potential assault and battery charge.
D) violation of the Health Insurance Portability and Accountability Act (HIPAA).

Question 12

A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her preceptor suggests a better method of interacting with a family member by saying, "You might want to be cognizant of your nonverbal behaviors when talking with clients. Rather than continuing to chart when you are talking with an American family, stop charting, move closer to the family and client, look at them during the conversation, and take time to let them share their concerns." This preceptor is giving advice about:

A) interpersonal communication.
B) clarity.
C) image.
D) intention.

Question 13

Which of the following patterns of communication are utilized in HNCT (select all that apply)?

A) Detaching
B) Communing
C) Confronting
D) Conflicting
E) Negotiation

Question 14

A human communication activity designed to influence another to change attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading is known as:

A) advisement.
B) consultation.
C) persuasion.
D) suggestion.

Question 15

Interpersonal communication that recognizes an individual's human characteristics and addresses the health care issue with dignity and respect is called:

A) dehumanizing.
B) humanizing.
C) persuasion.
D) bargaining.

Question 16

Which of the following are examples of patient privacy or security breaches (select all that apply)?

A) Encrypted e-mail communications
B) Fax transmission sent to incorrect physician office
C) Prescription given to patient with wrong label attached
D) Case management coordinator obtaining information about a patient's diagnosis
E) Discharge summary given to patient's spouse

Question 17

In an all-channel network of communication, the information is sent:

A) from the next person in command to above or below.
B) in any direction without restrictions.
C) from one person, who passes it on to others.
D) from the boss, who sends selected information back.

Question 18

Unspoken affective or expressive behaviors best describe which type of communication?

A) Effective communication
B) Ineffective communication
C) Nonverbal communication
D) Verbal communication

Question 19

Which of the following is true about negotiation?

A) It commonly results in a win-lose situation.
B) It is aimed at solving problems, conflicts, or disputes.
C) It is used only in contract and labor union disputes.
D) It is the exchanging of favors or trading activity.

Question 20

Patterns of communication where assertiveness and confrontation are the norm will create a relationship of:

A) congruity.
B) trust.
C) listening.
D) separation.

Question 21

Group readiness levels can be assessed in four stages. Which of the following statements is accurate regarding group readiness (select all that apply)?

A) Members are organized and secure about their roles in the forming stage.
B) At the forming stage, the group needs direction in defining goals.
C) During the storming period, there is more willingness to accept the group goals.
D) The group becomes self-managing during the norming period.
E) During the performing period, the members willingly perform the task.

Question 22

Which are characteristics of interpersonal communication (select all that apply)?

A) Communication is unavoidable.
B) Each person has an independent role as sender or receiver of messages.
C) The sender and receiver are dependent in interpersonal communication.
D) Interpersonal communication is the means by which we confirm and validate self.
E) Interpersonal communication is irreversible and unrepeatable.

Question 23

During times of extreme crisis, what types of communication can be expected (select all that apply)?

A) Employees prefer to obtain communication from external sources.
B) Normal communication flows are disrupted.
C) Managers should remain at home to decrease the number of personnel on scene.
D) Managers and leaders should stay focused on the business.
E) Managers and leaders have a contingency and disaster plan in place.

Question 24

Numerous theories of communication are in place for use in nursing practice. What are some of the humanizing attitudes that are used in promoting relationships (select all that apply)?

A) Authenticity
B) Monologue
C) Equality
D) Individual
E) Tolerance

Question 25

Situational leadership focuses on three competencies deemed necessary for a leader's success. Which of the following are correct statements (select all that apply)?

A) Communicating is a behavioral competency.
B) Communicating is a process competency.
C) Diagnosing is a behavioral competency.
D) Diagnosing is a cognitive competency.
E) Adapting is a behavioral competency.

Question 26

Which of the dimensions of spirituality should nurses be responsible for in care delivery (select all that apply)?

A) Culture
B) Beliefs
C) Values
D) Meanings
E) Goals