Deck 1: Managing Effectively in a Global World

Question 1

Lower-level managers who possess technical skills tend to earn less credibility from their subordinates than comparable managers without technical know-how.

Answer 1

False

Question 2

The most important innovation is always the product itself and not the way it is delivered.

Answer 2

False

Question 3

The four fundamental management principles include analyzing current situation, determining objectives, choosing corporate and business strategies, and determining the resources needed to achieve the organization's goals.

Answer 3

False

Question 4

Which of the following best describes management?

A) the method of executing, responding, and delivering results in a fast and timely manner
B) the process of working with people and resources to accomplish organizational goals
C) the technique of keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers
D) the introduction of new goods and services
E) the method of creating goodwill through social relationships

Question 5

The fundamental success drivers for an organization are product delivery time and risk aversion.

Question 6

As one of the key management functions, leading focuses on a manager's efforts to

A) mobilize people to contribute their ideas.
B) build organizations that are flexible and adaptive.
C) make sure goals are met.
D) identify opportunities for sustainable advantage.
E) build a dynamic organization.

Question 7

The five key elements that make the current business environment different from those of the past include globalization, technological change, the importance of knowledge and ideas, collaboration across organizational boundaries, and an increasingly diverse labor force.

Question 8

The best managers prioritize efficiency over effectiveness.

Question 9

Social capital is the goodwill stemming from your social relationships.

Question 10

What will be the result when managers use new forms of organizing?

A) They will build organizations that are flexible and adaptive.
B) They will create an organization chart by identifying business functions.
C) They will specify the goals to be achieved and decide in advance the appropriate actions needed to achieve those goals.
D) They will establish a top-down approach where top executives establish business plans and tell others to implement them.
E) They will monitor performance and make necessary changes in a timely manner.

Question 11

Synthesis Inc. periodically reviews the goals of the company. During the process, the managers of the company analyze their current strategies as compared to their competitors' strategies, determine goals that they will pursue, and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions, the managers are engaged in the management function of

A) organizing.
B) planning.
C) goal coordination.
D) controlling.
E) leading.

Question 12

_______ is a manager's ability to stimulate people to be high performers.

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Monitoring

Question 13

A team leader's job is less challenging than frontline and other types of managers' jobs because team leaders always have direct control over team members.

Question 14

_____ is assembling and coordinating the human, financial, physical, informational, and other resources needed to achieve goals.

A) Controlling
B) Planning
C) Organizing
D) Leading
E) Quantifying

Question 15

Planning involves which of the following?

A) analyzing current situations
B) monitoring performance
C) attracting people to the organization
D) motivating employees
E) implementing necessary changes

Question 16

Top-level managers are also called tactical managers since they must translate the general goals into specific objectives and activities.

Question 17

Building a dynamic organization is the goal of which function of management?

A) planning
B) organizing
C) leading
D) controlling
E) staffing

Question 18

_____ is specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals.

A) Staffing
B) Leading
C) Organizing
D) Planning
E) Controlling

Question 19

Archer Inc. recently embarked on an effort to increase coordination and cooperation within the company. During the process, the managers of the organization reviewed and specified job responsibilities, grouped jobs into work units, and reallocated resources within the company. The managers were exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) budgeting.

Question 20

As managers rise through an organization, they will probably rely less on their technical skills.

Question 21

When Alex, the marketing manager of Hartwell Inc., realized that his plan to increase sales levels was not producing the results he desired, he took quick action to make necessary adjustments. According to this scenario, Alex was exercising the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) communicating.

Question 22

_____ managers are typically concerned with the interaction between an organization and its external environment.

A) Regional
B) Top-level
C) Middle-level
D) Frontline
E) Functional

Question 23

Middle-level managers are often referred to as ______ managers.

A) activities
B) tactical
C) functional
D) operational
E) strategic

Question 24

Which of the following is a result of controlling?

A) Managers assemble and coordinate the human, financial, physical, informational, and other resources needed to achieve goals.
B) Managers analyze current situations, anticipate the future, determine objectives, and decide on what types of activities in which the company will engage.
C) Managers make sure the organization's resources are being used as planned and that the organization is meeting its goals for quality and safety.
D) Managers motivate workers to come to work and execute top management's plans by doing their jobs.
E) Managers create an organization chart by identifying business functions and establishing reporting relationships.

Question 25

Through careful monitoring of the financial budget of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of

A) planning.
B) controlling.
C) leading.
D) organizing.
E) budgeting.

Question 26

The four levels of managers found in large organizations are

A) international, national, regional, and local.
B) marketing, accounting, human resource, and finance.
C) technical, functional, departmental, and organizational.
D) planning, coordinating, controlling, and executing.
E) top-level, middle-level, frontline, and team leader.

Question 27

Controlling helps

A) monitor performance and implement necessary changes.
B) create an organization chart by identifying business functions.
C) establish reporting relationships.
D) stimulate people to be high performers.
E) determine department goals.

Question 28

As a manager at Carrel Corp., Derek spends much of his time coaching young managers and making sure that any required information reaches all the branches for them to be successful. Derek would best be described as an)

A) frontline manager.
B) tactical manager.
C) operational manager.
D) top-level manager.
E) institutional controller.

Question 29

DesignIt!, a fashion company, has plans to be the sales leader in women's fashion. To achieve this goal the CEO has analyzed the current situation and determined objectives and resources. What planning activities still need to be completed?

A) anticipate the future, decide on actions, and choose a business strategy
B) solicit funders, market the company, and choose a business strategy
C) market the company, decide on actions, and anticipate the future
D) evaluate the competitors, solicit funders, anticipate the future
E) decide on actions, market the company, and solicit funders

Question 30

_________ are key management functions.

A) Planning, organizing, leading, and controlling
B) Marketing, finance, accounting, and production
C) Planning, operations, labor, and contracting
D) Hiring, training, appraising, and firing
E) Marketing, management, finance, and accounting

Question 31

Leading involves

A) creating an organization chart by identifying business functions.
B) establishing reporting relationships.
C) having a personnel department that administers plans, programs, and paperwork.
D) stimulating people to be high performers.
E) dealing directly with customers and clients.

Question 32

Which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities?

A) operational managers
B) functional managers
C) activities managers
D) strategic managers
E) tactical managers

Question 33

CEO, president, COO, and vice president are all titles typical of which level of management?

A) strategic level
B) tactical level
C) operational level
D) functional level
E) regional level

Question 34

________ are senior executives responsible for the overall management and effectiveness of an organization.

A) Long-term managers
B) Middle managers
C) Strategic managers
D) Tactical managers
E) Short-run managers

Question 35

To become an effective manager, one should choose _____ of the four management functions and commit one hundred percent.

A) only one
B) at least two
C) between one and three
D) all
E) none

Question 36

_______ is coordinating the human, financial, physical, informational, and other resources.

A) Assembling
B) Organizing
C) Planning
D) Grouping
E) Controlling

Question 37

_____ involves monitoring performance and making necessary changes.

A) Budgeting
B) Planning
C) Organizing
D) Leading
E) Controlling

Question 38

To be effective is to do all of the following except

A) achieve goals with minimal waste.
B) make the best possible use of money.
C) achieve organizational goals.
D) make the best possible use of people.
E) have a clear focus on efficiency.

Question 39

Top-level managers focus on

A) the long-term survival of an organization.
B) translating goals and objectives into specific activities.
C) managing frontline managers.
D) supervising nonmanagement employees.
E) initiating new daily activities.

Question 40

______ are lower-level managers who supervise the operational activities of an organization.

A) Frontline managers
B) General managers
C) Team managers
D) Tactical managers
E) Strategic managers

Question 41

Managers responsible for supervising the operations of an organization are referred to as ________ managers.

A) strategic
B) functional
C) supervisory
D) operational
E) tactical

Question 42

Operational managers play a crucial role in an organization because they

A) provide the link between management and nonmanagement personnel.
B) are responsible for translating the general goals developed by strategic managers into more specific objectives and activities.
C) are responsible for facilitating successful team performance.
D) give feedback on the performance of the top management.
E) contribute direction and strategy to the organization.

Question 43

Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?

A) strategic
B) middle
C) top
D) operational
E) tactical

Question 44

In smaller entrepreneurial firms and even in more adaptive larger firms, managers

A) are no longer utilized.
B) rely more heavily on technical skills.
C) focus primarily on hierarchy.
D) have strategic, tactical, and operational responsibilities.
E) focus on internal operations only.

Question 45

Which of the following managerial roles involves maintaining a network of outside contacts and alliances that provide information and favors?

A) spokesperson
B) liaison
C) leader
D) negotiator
E) monitor

Question 46

Identify the manager's role that involves searching for new business opportunities and initiating new projects to create change.

A) leader
B) figurehead
C) entrepreneur
D) resource allocator
E) monitor

Question 47

The president of Sigma Corp. attended the inauguration of a customer's new office complex. Which of the following manager's roles was the president playing in this situation?

A) leader
B) liaison
C) figurehead
D) spokesperson
E) resource allocator

Question 48

Managers will utilize _____ skills with increasing frequency as they rise within an organization.

A) conceptual and decision
B) informational
C) technical
D) professional
E) negotiation

Question 49

When a customer service manager works to defuse a situation with an irate customer, which managerial role is he or she taking on?

A) liaison
B) disturbance handler
C) negotiator
D) resource allocator
E) leader

Question 50

Which of the following manager's roles involves communicating on behalf of the organization?

A) disseminator
B) spokesperson
C) liaison
D) figurehead
E) disturbance handler

Question 51

Pharrell, a project manager, determines the number of employees to be assigned for a certain project. Identify the managerial role being implemented by Pharrell.

A) liaison
B) disturbance handler
C) negotiator
D) resource allocator
E) leader

Question 52

Which of the following managerial roles is a decisional role?

A) spokesperson
B) liaison
C) leader
D) negotiator
E) monitor

Question 53

Which of the following represent skills that are crucial to managers?

A) selling and public relations, conceptual and decision, and professional
B) technical, interpersonal and communication, and conceptual and decision
C) professional, technical, and selling and public relations
D) conceptual and decision, professional, and technical
E) professional, technical, and conceptual and decision

Question 54

Frontline managers often have titles such as

A) supervisor or sales manager.
B) senior executive.
C) team leader.
D) tactical manager.
E) strategic manager.

Question 55

_____ skills influence a manager's ability to work well with people.

A) Decisional
B) Technical
C) Interpersonal
D) Professional
E) Conceptual

Question 56

An) _____ skill is the ability to perform a specialized task that involves a certain method or process.

A) conceptual
B) professional
C) interpersonal
D) communication
E) technical

Question 57

One of Harry's primary activities in his career as a supervisor at Thomson Bird Food Inc. is working with his middle-manager, Ben, to introduce new growth opportunities in the business such as expanding into exotic bird foods) and help the people who actually manufacture the food. Harry is most likely an)

A) frontline manager.
B) tactical manager.
C) strategic manager.
D) top-level manager.
E) administrative controller.

Question 58

The senior managers at Argonia Studios Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and accusations of who was responsible for the layout, given that the firm is considered to be highly competent in design and production. Karen, a manager, got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Argonia's unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of _____ skills.

A) conceptual and decision
B) informational
C) technical
D) professional
E) negotiation

Question 59

Using a particular software program at an expert level, compilation of an accounting statement, and writing advertising copy are all examples of which type of skill?

A) technical
B) public relations
C) communicative
D) interpersonal
E) quantitative

Question 60

The need for interpersonal and communication skills

A) fades as a manager moves from the lower levels of an organization into the upper management arena.
B) fades as a manager moves from the upper management arena to the lower levels of an organization.
C) is important at every level of management.
D) fades at the bottom.
E) is important at the bottom only.

Question 61

As stated in th etext, all of the following statements are effects of the rise of the Internet, except

A) Managers are now mobile and able to be connected 24 hours a day, 7 days a week.
B) The Internet fulfills many business functions.
C) The rate of globablization has sped up, allowing managers to see what competitors are doing worldwide.
D) It eases the tensions in the work-life area because it allows managers to work from home, or even on vacation.
E) The Internet spurs the innovation of new products, such as smartphones and online banking services.

Question 62

Which of the following statements about collaboration is true?

A) Collaboration occurs only within the boundaries of an organization.
B) It is unrealistic to think that a company can collaborate with its customers.
C) Disclosing one's plans by collaborating with the potential investors of a firm is not a good idea.
D) Collaboration is an important process of knowledge management.
E) Collaborating with people outside an organization is impossible because of the risk of disclosing trade secrets.

Question 63

Which of the following scenarios does not demonstrate an emotional intelligence skill?

A) Kevin knows that he has exceptional skills with numbers, but could use improvement in his communication skills.
B) Shelia had a difficult time getting to work this morning, and when presented with a frustrating situation with her assistant, took a deep breath and separated her difficult morning from the situation at hand.
C)Jamal's sales manager Fred has not been performing at his usual best. Jamal arranges a private meeting with Fred to ask Fred how he is doing and to find out if anything is wrong in Fred's personal life.
D)Shinichi is focused on the sales manager's attitude at work and and spends his evenings thinking about how he can change the manager's outlook.
E) Ajit had a terrible drive in to work. There was construction on the road and the lanes were reduced. This made him late for a very important meeting. After parking, he listened to one more song on the radio and refocused.

Question 64

Which of the following statements is true of globalization?

A) It fails to involve smaller firms.
B) It encourages the maintenance of the status quo.
C) It does not create threats to anybody.
D) It does not allow employees to provide services although most economies have become very efficient at producing physical goods.
E) It represents that a company's talent can come from anywhere.

Question 65

Emotional intelligence involves the skills of all of the following except

A) understanding oneself.
B) managing oneself.
C) working effectively with others.
D) knowing others strengths and limitations.
E) making good decisions.

Question 66

Which of the following statements exemplifies the importance of managerial skills?

A) Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.
B) Technical skills are most important after becoming a top-level manager.
C) The importance of managerial skills is consistent across all managerial levels.
D) Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.
E) Interpersonal skills are important throughout a manager's career, at every level of management.

Question 67

Which of the following is a component of emotional intelligence?

A) an individual making good decisions
B) an individual dealing with power plays made by others
C) an individual understanding the shortcomings of those people he or she works with
D) an individual advising others how to stay happy at work
E) an individual helping others understand that he or she is correct

Question 68

_____ is the set of skills composed of understanding oneself, managing oneself, and dealing effectively with others.

A) Self-reliance
B) Social capital
C) Emotional intelligence
D) Career management
E) Social management

Question 69

Which of the following is one of the key elements that makes the current business landscape different from those of the past?

A) centralization
B) technological change
C) quality
D) cost competitiveness
E) speed

Question 70

______ is the goodwill stemming from social relationships.

A) Social empathy
B) Social capital
C) Emotional intelligence
D) Emotional capital
E) Empathetic goodwill

Question 71

Collaboration can occur

A) between but not within organizations.
B) within but not outside the organization.
C) outside the organization only.
D) inside the organization.
E) close to the organization.

Question 72

Which of the following examples illustrates a manager with emotional intelligence?

A) Amanda can maintain the status quo.
B) Christina can identify her team members' strengths and weaknesses.
C) Nina can exercise self-control.
D) Vivian has the ability to manage his followers' reactions.
E) Sally has the ability to ignore constructive criticism.

Question 73

Which of these is the right skill set of emotional intelligence?

A) encouraging coercion among employees
B) showing empathy
C) advising others how to stay happy at work
D) maintaining the status quo
E) avoiding constructive criticism

Question 74

Knowledge management is a set of practices aimed at

A) discovering the competition's intellectual resources.
B) harnessing the competition's intellectual resources.
C) harnessing their own organization's intellectual resources.
D) utilizing the intellects of the other organization's people.
E) implementing organizational changes.

Question 75

_____ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.

A) Knowledge management
B) Collaboration
C) Innovation
D) Service management
E) Communication management

Question 76

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered _____ skills.

A) technical
B) interpersonal and communication
C) diagnostic
D) professional
E) conceptual

Question 77

As the success of modern business so often depends on the knowledge used for innovation and the delivery of services, organizations need to manage that

A) knowledge.
B) success.
C) resource.
D) innovation.
E) communication.

Question 78

Creating outstanding products and services can start with involving _____ in company decisions.

A) customers
B) executives
C) managers
D) employees
E) owners

Question 79

Which of the following statements about the Internet is true?

A) The Internet always makes things easier.
B) The Internet is a virtual marketplace and speeds up globalization.
C) The Internet's impact is felt only at the level of businesses as a whole and not by individual employees.
D) The Internet does not create threats as competitors capitalize on new developments.
E) The Internet compels people to respond to e-mail messages immediately.

Question 80

Technology both complicates things and creates new opportunities. The challenges come from

A) the rapid rate at which communication occurs.
B) the lack of transportation.
C) inaccurate information.
D) unchanging technologies.
E) the limit on new opportunities.