Deck 10: Servant Leadership

Question 1

Under what conditions does servant leadership fail to have a positive impact on followers?

A) When subordinates are unskilled or uneducated.
B) When the organization rewards coercive leader behavior.
C) When subordinates already exhibit a high level of organizational citizenship behavior.
D) When subordinates don't want guidance from the leader.
E) When subordinates have personal problems.

Answer 1

D

Question 2

What makes up the core of the servant leadership process?

A) Antecedent conditions
B) Characteristics of the leader
C) Servant leader behaviors
D) Context and culture

Answer 2

C

Question 3

One criticism of servant leadership is

A) Researchers have been unable to reach a consensus on a common definition.
B) Servant leadership makes altruism the central component of the leadership process.
C) There is not enough focus on the role of influence and power in leadership.
D) A follower's readiness to receive servant leadership moderates its potential usefulness.

Answer 3

A

Question 4

Which of the following is not a servant leader behavior?

A) Empowering
B) Behaving ethically
C) Geniality
D) Conceptualizing

Question 5

According to the 10 characteristics of servant leadership, stewardship is _____.

A) Clear and persistent communication that convinces others to change
B) Attempting to see the world from another's point of view
C) Referring to the leader's ability to see the future
D) Taking responsibility for the leadership role

Question 6

The opposite of servant leadership is

A) Laissez-faire leadership.
B) Path-goal leadership.
C) Authentic leadership.
D) Coercive leadership.

Question 7

Which of the following statements is false?

A) Servant leadership is most effective in situations where subordinates are not open to being guided.
B) Servant leaders place the good of followers over their own self-interests.
C) Servant leadership emphasizes that leaders be attentive to the concerns of their followers.
D) Healing is one characteristic of a servant leader.

Question 8

According to this leadership theory, leaders should be held accountable for failing to anticipate future trends and problems in the organization.

A) Path-goal leadership
B) Contingency leadership
C) Leader-member exchange
D) Transformational leadership
E) Servant leadership

Question 9

According to Greenleaf, the best measure of servant leadership is

A) Whether the leader has the necessary traits to lead.
B) Whether the leader is ethical.
C) Whether followers are willing to support the leader.
D) Whether followers are nurtured by the leader.
E) Whether society is receptive to the leader's influence.

Question 10

Which three antecedent conditions have an impact on servant leadership?

A) Context and culture; societal effect; follower receptivity
B) Follower receptivity; emotional healing; creating value for the community
C) Follower performance and growth; societal impact; behaving ethically
D) Context and culture; leader attributes; follower receptivity

Question 11

Ray was chosen by his boss to lead a team of coworkers during a companywide project. Ray spent a lot of time getting to know each of his individual team members and fostering intergroup relationships. Throughout the project, the people on Ray's team developed a deep sense of unity and relatedness to one another. Which characteristic of servant leadership best describes Ray's methods?

A) Conceptualization
B) Building community
C) Stewardship
D) Awareness

Question 12

Servant leadership has been called a paradox because

A) It is not a trait but a behavior that can be learned.
B) It asks leaders to serve and influence others at the same time.
C) It is both a theory and an approach.
D) Followers grow while being served.
E) Practicing servant leadership comes more naturally for some than others.

Question 13

Under servant leadership, followers may become servant leaders themselves. This is an example of what?

A) Organizational performance
B) Leadership duplication
C) Follower performance and growth
D) Societal impact

Question 14

Which of the following is not involved in servant leadership training?

A) Self-assessment exercises
B) Educational sessions
C) Visualization
D) Goal setting

Question 15

Which of the following is not an outcome of servant leadership?

A) Follower performance and growth
B) Organizational performance
C) Societal impact
D) Leader empowerment

Question 16

Servant leadership works best when _____.

A) There is a balance of power between the leaders and followers
B) Leaders are altruistic and have a strong motivation to help others
C) Leaders use a task-oriented approach
D) Leaders are willing to leave followers to work on their own

Question 17

Which of the following is true of antecedent conditions that have an impact on servant leadership?

A) Dimensions of culture will influence leadership.
B) Leader attributes are much less important in this model.
C) Leaders need to conceptualize the situation or organization well.
D) Leaders need to put followers first.
E) Leaders foster organizational citizenship behaviors.

Question 18

A factor that appears to influence the impact of servant leadership on outcomes such as personal and organizational job performance is ______.

A) Leader attributes
B) Follower receptivity
C) Leader context and culture
D) Leader-follower timing

Question 19

Which of the following is not a component of Spear's 10 characteristics of servant leaders?

A) Listening
B) Healing
C) Awareness
D) Stewardship
E) Sympathy

Question 20

The concept that servant leaders care about the personal well-being of their followers is best expressed by which characteristic of servant leadership?

A) Healing
B) Stewardship
C) Persuasion
D) Awareness

Question 21

The first step in becoming a servant leader is to aspire to lead.

Question 22

Servant leadership is most effective when subordinates have an external locus of control.

Question 23

How can a leader develop the ability to be a visionary?

Question 24

Antecedent conditions refer to the societal trends that enable servant leadership to be effective.

Question 25

There is a lack of agreement among researchers on what specific characteristics define servant leadership.

Question 26

Follower receptivity is an outcome of servant leadership.

Question 27

How does the power of servanthood compare with French and Raven's five bases of social power?

Question 28

Leaders can both serve and influence their followers at the same time.

Question 29

When servant leadership is practiced, organizational performance is positively affected because

A) Followers become aware of their full potential.
B) Leaders create more opportunities for subordinates.
C) Subordinates go beyond the basic requirements of their job duties.
D) Leader-follower communication is mutually respected and enhanced.

Question 30

Servant leadership stresses the role of personal influence in the leadership process.

Question 31

According to the Liden et al. (2008) model of servant leadership, behaving ethically and empowering followers are servant leader behaviors that produce desirable leadership outcomes.

Question 32

Foresight and conceptualization are two characteristics of the first model of servant leadership.

Question 33

Servant leadership can enhance group performance by clarifying goals and increasing team potency.

Question 34

How does servant leadership differ from path-goal theory?

A) Focuses on the behaviors leaders should exhibit to put followers first.
B) Is unconcerned with the way leaders should treat followers.
C) Focuses on the need for leaders to perfect themselves before helping others.
D) Makes the need for task completion necessary before relationships can thrive.

Question 35

Servant leadership can be effective in any organizational context.

Question 36

What makes servant leadership similar to the skills approach and styles approaches of looking at leadership?

A) It focuses on leadership from the point of view of the leader.
B) It focuses on leadership from the point of view of the follower.
C) It emphasizes the importance of communication in leadership.
D) It accentuates the significance of the leader-follower relationship.

Question 37

Servant leaders do all of the following except

A) Put followers first.
B) Empower followers.
C) Help followers develop full personal capacities.
D) Rely on followers to independently initiate growth.

Question 38

Helping followers to grow and succeed and creating value for the community are both behaviors of which type of leadership?

A) Transformational leadership
B) Servant leadership
C) Authentic leadership
D) Transactional leadership

Question 39

There is no single accepted definition of servant leadership.

Question 40

Emotional healing is the central motivation behind the servant leadership process.

Question 41

Defend or refute: Servant leadership should be conceptualized as a behavior rather than a trait.

Question 42

Why might some subordinates not want to work with servant leaders?

Question 43

Explain the process of how servant leadership works.