Deck 7: Listening and Responding

Question 1

An individual's listening style is based on a set of attitudes, beliefs, and predispositions regarding the information he or she receives.

Answer 1

True

Question 2

The four stages of listening include hearing, understanding, ________, and responding.

A) ordering
B) directing
C) developing
D) evaluating

Answer 2

D

Question 3

When Jerome and Kylie finished listening to the President's speech, they immediately began discussing the details of the speech, critically analyzing its messages. Jerome and Kylie have which of the following listening styles?

A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented

Answer 3

B

Question 4

Supportive listening can be developed by eliminating distractions, such as cell phones, music, or television, in an interpersonal interaction.

Question 5

Which of the following is NOT a characteristic of mindful listening?

A) ability to eliminate the noisy barriers
B) eliminating compassion and empathy
C) desire to get the whole message
D) willingness to place your agenda lower on the priority list than the speaker's

Question 6

Evaluating is the stage of listening in which the listener interprets messages associated with sounds.

Question 7

Close relationships include rapport, empathy, and authenticity, all of which are built by active listening.

Question 8

Sensing is the stage of listening that most people refer to as _____.

A) hearing
B) perceiving
C) feeling
D) responding

Question 9

Which of the following listening styles requires the most attuned critical listening skills?

A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented

Question 10

As the text relates, experts estimate that college students spend about half of their time in interpersonal listening and the other half in ____ listening.

A) media
B) cultural
C) nonverbal
D) psychosocial

Question 11

Benedict is much more interested in hearing about his friends' adventures over break than talking about what he did. This is an example of which of the following listening styles?

A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented

Question 12

Time-oriented listening styles prefer lengthy speeches.

Question 13

The moment Rodrigo's professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

A) preoccupation
B) defensive listening
C) conflicting objectives
D) emotional listening

Question 14

Antoinette goes over to her boyfriend's house to celebrate getting a promotion at work. But when her boyfriend opens the door, he immediately launches into how awful his day has been. Which listening barrier may impede their conversation?

A) preoccupation
B) defensive listening
C) boredom
D) emotional listening

Question 15

When one focuses more on the content of the message than on the person delivering it and want to do something with the message, they are reflecting the ________ listening style.

A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented

Question 16

Penelope's friend is taking forever to explain what she did the night before. Penelope pulls out her phone to check her mail as her friend rambles on so that the time is not completely wasted. This is an example of which of the following listening styles?

A) action-oriented
B) content-oriented
C) people-oriented
D) time-oriented

Question 17

Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

Question 18

In addition to the four basic stages of listening, some communication experts now have expanded the definition to include _____.

A) motivating
B) lurking
C) texting
D) parting

Question 19

When Kiera tells her parents that she is failing physics, they feel disappointed but respond with support by offering to pay for a tutor. Their disappointment is an example of what part of the listening stage?

A) sensing
B) understanding
C) evaluating
D) responding

Question 20

After listening to the first few minutes of the professor's lecture, Carlos decided he wasn't going to learn anything new since he never learning anything from this professor and worked on homework from another class instead. Which poor listening habit does this demonstrate?

A) wandering
B) predicting
C) rejecting
D) rehearsing

Question 21

A ________-oriented listener does not like to go over complex details but prefers ideas presented in a brief, concise fashion.

Question 22

Kelly noticed that while Michael barely talked to his co-workers, whenever the manager came into the office Michael sat up straighter and looked the manager directly in the eye as he talked at length about the project he was working on. This demonstrates how ____ status plays a role in listening.

Question 23

Hearing loss is a type of physiological barrier to listening.

Question 24

Scholars agree that women are better listeners than men.

Question 25

Explain the four stages of listening.

Question 26

Paulette can barely hear what the other people at the table are saying because the restaurant is so noisy. The noise is an example of a _____ barrier.

Question 27

Describe the ways that you can improve your listening skills and provide an example of each.

Question 28

Informational listening skills are especially useful for the _____-oriented listening style which requires attention to content.

Question 29

What are two ethical issues involved with listening? Give examples of both.

Question 30

Boredom and preoccupation are examples of common _____ barriers.

Question 31

Mindful listening is considered unethical and should be avoided.

Question 32

Effective listening with teenagers involves asking as many questions as possible to validate their identity.