Deck 12: Information Delivery: ITS Evolving Role

Question 1

Data is nothing more than facts with very little context or analysis applied to them.

Answer 1

True

Question 2

Increased internal self-service efforts are having considerable impact on how organizations present information about their products and services to customers.

Answer 2

False

Question 3

For data to be made meaningful, it must provide an integrated picture of interactions and be significantly easier to interpret and understand.

Answer 3

True

Question 4

Separating data from function to create greater flexibility is considered an information delivery best practice.

Question 5

While it technically feasible to deliver literally millions of pages of text to desktops as needed, it is not financially feasible.

Question 6

The advent of online systems made data only marginally easier to use.

Question 7

Better information delivery means clarifying the knowledge frameworks that have been applied to create both data and information.

Question 8

The average knowledge worker now spends about a quarter of his or her day looking for information either internally or externally.

Question 9

RFID technology has dramatically changed the ease with which information can be integrated and delivered on an ad hoc basis.

Question 10

Good information management practices in combination with efficient systems has been shown as a stronger driver of organizational financial performance.

Question 11

IT departments have been extremely proactive by organizing and developing new skills in an effort to stay on top of the explosion of new information delivery opportunities.

Question 12

Effective information delivery involves developing practices to manage different forms of information over the information life cycle.

Question 13

Using middleware to translate data from one system to another is considered an application architecture as opposed to an information delivery best practice.

Question 14

Business intelligence is changing the competitive landscape by making it considerably easier to comparison shop online.

Question 15

IT is often required to develop taxonomies and access methods to integrate structured and unstructured information into work processes.

Question 16

Prior to the late 1990's, data management functions were largely limited to database design and administration.

Question 17

New technologies are creating different types of information, opening up innovative channels of information delivery, and providing new ways of organizing and accessing information.

Question 18

Increasing financial accountability legislation has not had much success in creating greater attention to the integrity of information.

Question 19

The growth of standardized communication protocols, network devices, and high-speed data access will soon make it possible to collect, create, distribute, and exploit information across an extremely heterogeneous global computing environment.

Question 20

E-mail and instant messages are considered corporate records.

Question 21

In previous decades, information delivery was specifically referred to as:

A) information management.
B) data processing.
C) data management.
D) information processing.
E) None of the above

Question 22

Some organizations have realized significant benefits from standardizing their information as:

A) structural capital.
B) transactional data.
C) operational workflows.
D) strategic information.

Question 23

For each type of information, strategies, processes, and ________ must be established to address each of the four life cycle stages.

A) metadata
B) strategies
C) business rules
D) technology

Question 24

________ is changing the competitive landscape by making it considerably easier to comparison shop online.

A) Effective business operations
B) E-business
C) Internal self-service
D) Unstructured information delivery
E) Business intelligence

Question 25

Which of the following is a new area in which information delivery is playing a critical role in delivering value in organizations?

A) Application engineering
B) Ergonomic engineering
C) Usability engineering
D) Adaptability engineering
E) Behavior change

Question 26

Organizations are starting to realize that embedding information in their ________ can be extremely valuable.

A) structural capital
B) transactional data
C) operational workflows
D) strategic information

Question 27

The organization's increasing reliance on ________ for decision making means that it is critical to consciously make appropriate decisions about how information is designed and presented.

A) structured information
B) technology frameworks
C) unstructured information
D) knowledge frameworks

Question 28

________ is especially important for workflow design, the overall management of information, and information exchange among enterprises or different software applications.

A) Metadata
B) Structured data
C) Unstructured data
D) Structural capital
E) None of the above

Question 29

Business and IT practitioners must recognize the existence of ________ and make appropriate judgments about how they affect the information that is delivered to the organization.

A) technology frameworks
B) knowledge frameworks
C) technology roadmaps
D) structural capital frameworks
E) None of the above

Question 30

Which of the following is considered an information delivery best practice?

A) User identification, user authorization, and permission management.
B) Controls over information flows, and greater attention to accuracy.
C) User identification, user authorization, controls over information flows.
D) Analysis of where and how individual items of information can be used.
E) Separating data from function to create greater flexibility

Question 31

A firm's ability to extract and leverage explicit knowledge from its employees by formalizing it in systems and procedures directly contributes to its:

A) bottom line.
B) financial health.
C) information management.
D) structural capital.
E) Both B and C

Question 32

Which of the following areas has forced organizations to confront their own internal inconsistencies, identify information gaps and inaccuracies, and deal with inadequacies in their offerings?

A) Effective business operations
B) E-business
C) Internal self-service
D) Unstructured information delivery
E) Business intelligence

Question 33

Which of the following are examples of business intelligence information?

A) Social data
B) Competitive innovations
C) Potential problems with partners and suppliers.
D) Both B and C
E) All of the above

Question 34

Addressing privacy concerns requires developing more sophisticated methods of:

A) user identification, user authorization, and permission management.
B) controls over information flows, and greater attention to accuracy.
C) user identification, user authorization, controls over information flows.
D) analysis of where and how individual items of information can be used.
E) All the above

Question 35

Business intelligence is often referred to as:

A) data mining.
B) data processing.
C) data management.
D) information processing.
E) None of the above

Question 36

The acquisition and enhancement of ________ is considered an Information Delivery Best Practice.

A) technology frameworks
B) metadata
C) structured capital
D) knowledge frameworks
E) data models

Question 37

Which of the following areas includes data mining, and external intelligence gathering about trends, competitors, and industries to deliver increased value to the organization?

A) Effective business operations
B) E-business
C) Internal self-service
D) Unstructured information delivery
E) Business intelligence

Question 38

The process business use to uncover new insights in data that can lead to substantial savings and/or revenue growth opportunities is called:

A) data processing.
B) data management.
C) data mining.
D) transaction processing.
E) information management.

Question 39

Which of the following is having considerable impact on how organizations present information about their products and services to customers?

A) Effective business operations
B) E-business
C) Internal self-service
D) Unstructured information delivery
E) Business intelligence

Question 40

Business responsibilities for information include:

A) ownership, quality, and currency.
B) data custodianship, quality, data integration.
C) data administration, content management, and quality.
D) workflow, data custodianship, quality.
E) data integration, data administration, content management.

Question 41

List and describe (3) Information Delivery Best Practices.

Question 42

What are (2) reasons that the information management function within most organizations has blossomed into multifaceted and high value IT activities?

Question 43

What is business intelligence?

Question 44

List and describe the (4) components of organization used in the information management life cycle.

Question 45

List (5) new or enhanced roles IT has for managing the logistics of information delivery in the organization.

Question 46

What is the difference between structured and unstructured data?

Question 47

List and describe (3) important future directions and/or technologies for information delivery.

Question 48

List and describe (3) new areas in which information delivery is playing a critical role in
delivering value in organizations.

Question 49

List and describe the (4) stages of the information management life cycle.

Question 50

List (4) new information skills required for a successful IT function.