Deck 5: Verbal Communication

Question 1

When critically thinking about a message,considering the context in which the message is delivered is important in evaluating that message.

Answer 1

True

Question 2

The main goal of empathic listening is to understand what the other person is saying.

Answer 2

True

Question 3

The lecture cues which indicate main and subordinate points are called importance cues.

Answer 3

False

Question 4

Critical listening is an advanced type of empathic listening.

Question 5

Long-term recall can hold approximately seven chunks of information.

Question 6

Egocentrism is defensiveness carried to an extreme.

Question 7

You hear with your brain; you listen with your ear.

Question 8

Hearing is difficult to avoid because it is physiological; listening is easier to avoid because it is psychological.

Question 9

Listening is the process of receiving aural stimuli.

Question 10

Information in short-term memory is,on average,limited to about 20 seconds in duration.

Question 11

Women listen in order to solve problems,and men listen to understand the other person's emotions.

Question 12

Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.

Question 13

Listening for enjoyment involves challenging the speaker's message by evaluating its accuracy,meaningfulness,and utility.

Question 14

Pseudolistening is not really a barrier to effective listening but rather a strategy to avoid listening when you do not want to.

Question 15

Interpretation is the goal of observation; reporting is the goal of inferences.

Question 16

A person responds by asking,"Are you suggesting that I am not doing my job on this project?" You could classify the response as an example of defensiveness.

Question 17

"You wouldn't think that way if you had been a cop as long as I have" is an example of experiential superiority.

Question 18

Effective listening includes utilizing both verbal and nonverbal communication.

Question 19

When communicating with others online,you must pay particular attention to the few nonverbal cues that are evident in order to be an effective listener.

Question 20

When paraphrasing the speaker's message to check your understanding of it,you should avoid "I statements."

Question 21

Critical listening and critical thinking both involve gathering information,ideas,or arguments; establishing a basis for evaluation; and applying those standards to the information and ideas you have gathered.

Question 22

Which of the following is not necessarily part of the process of listening?

A) The stimuli are picked up by the ear.
B) The nerves transmit sensations to the brain.
C) The brain assigns meanings to the stimuli.
D) The receiver responds with a return message.

Question 23

An effective way to use verbal communication is to be completely silent when engaged in a conversation.

Question 24

"Here is an example of uncertainty reduction theory…" When used by a teacher during a lecture,this statement is an example of a semantic cue.

Question 25

Critical listening challenges the speaker's message and evaluates its accuracy,meaningfulness,and utility.

Question 26

Active listening is marked by involvement; empathetic listening,by judgment; and critical thinking,by understanding.

Question 27

Americans tend to spend more time reading and writing than listening.

Question 28

Children with higher levels of language development are more likely to

A) have more efficient working memory.
B) have less efficient working memory.
C) develop better hearing skills.
D) develop less effective hearing skills.

Question 29

Tinissitus is something that would be most likely to affect your

A) nonverbal gestures.
B) listening.
C) hearing.
D) speaking.

Question 30

Active listening can be defined as involved listening with a purpose.

Question 31

To show you are interested in what a speaker is saying,you should try to sit or stand close to the speaker.

Question 32

The phrases "This will be on your quiz Friday" and "The second type of listening is …" are examples of

A) lecture cues.
B) nonverbal cues.
C) schema.
D) ethical listening behaviors.

Question 33

Which of the following is an example of hearing rather than listening?

A) He heard what she said and responded with an appropriate answer.
B) The sound of firecrackers filled the nighttime air.
C) He heard the sound outside and decided that the noise must have been a car accident.
D) She heard his cry for help and reacted by immediately calling the rescue squad.

Question 34

Based on research reported in chapter 5,to enhance the chance that children will process complex and ambiguous information with less anxiety parents should

A) read more during family group time.
B) create an environment where children are held to high standards.
C) ensure that their children learn another language.
D) create an environment where multiple topics are discussed in the family.

Question 35

Which of the following is an example of a physical distraction to listening.

A) I didn't know what he said because I was so worried about what the kids were doing in my absence.
B) Are you kidding? All I could think about was my vacation that starts tomorrow.
C) The two people talking in the row ahead of me kept me from catching very much of his lecture.
D) I could not pay attention to anything she said after she mentioned "feminist theory."

Question 36

During a lecture Dr.Washington stated,"Now I will move on to my fourth topic…" What type of lecture cue was Dr.Washington using?

A) semantic
B) importance
C) nonverbal
D) organizational

Question 37

A person who gets so involved in the particulars that she misses the main point is demonstrating an example of a

A) semantic distraction.
B) factual distraction.
C) mental distraction.
D) physical distraction.

Question 38

Empathic listening is essentially the same as active listening with the added provision that it includes a special effort to reach an understanding with another person.

Question 39

College students tend to spend half of their communication time in face-to-face and mass media listening.

Question 40

Long-term memory is a relatively temporary storage place for information.

Question 41

Which of the following is not an effective means of using verbal communication when listening?

A) Use evaluative,nondescriptive comments.
B) Ask questions.
C) Provide affirmative and affirming statements.
D) Vary verbal responses.

Question 42

Jeremy was walking across campus in a hurry.On the way he saw his friend Johnnie,who he hadn't seen in quite some time.Jeremy stopped and gave Johnnie his cell phone number and told him to call him later.Just a few seconds after Jeremy left,Johnnie already had forgotten the number.This would be because the information only went as far as Johnnie's

A) schema.
B) short-term memory.
C) long-term memory.
D) automatic attention.

Question 43

Which part of the listening process is responsible for interpreting and assigning meaning to stimuli?

A) attention
B) working memory
C) short-term memory
D) long-term memory

Question 44

Which of the following best exhibits critical thinking?

A) You are able to memorize what you hear.
B) You are able to recall most of what you listen to.
C) You are able to interpret what you hear and apply it to other knowledge.
D) You are able to use what you know to apply standards to what you hear and decide the merits of the message.

Question 45

"You need to remember this because it will be on the quiz." What type of lecture cue is this statement?

A) semantic
B) importance
C) nonverbal
D) organizational

Question 46

College students spend approximately what proportion of their time listening to others and the mass media?

A) 50 percent
B) 25 percent
C) 75 percent
D) 65 percent

Question 47

When you analyze the speaker and the situation to make judgments about the message presented,you are engaging in

A) active listening.
B) critical thinking.
C) second-person observation.
D) long-term memory.

Question 48

You have to give a speech on Hawaii.Which of the following sources would have the best source credibility?

A) a classmate's friend who watched a TV show about the islands
B) you,because you want to go there
C) a friend who just got back from vacationing there
D) a tabloid that reported two celebrities were staying at a Hawaiian resort

Question 49

Which of the following is a limitation of short-term memory?

A) automatic attention
B) inability to access schema
C) lack of stimulus cues from working memory
D) can only hold 5 to 9 bits of information on average

Question 50

When you paraphrase the speaker's message and intent,ask questions,or invite corrections,you are

A) encountering a barrier to listening.
B) checking your understanding or perception of the speaker.
C) engaging in listening for enjoyment.
D) employing nonverbal listening behaviors.

Question 51

During a lecture Ms.Anderson stated,"Here is the conclusion you should draw from this example…" What type of lecture cue was Ms.Anderson using?

A) semantic
B) importance
C) nonverbal
D) organizational

Question 52

Which two concepts seem most closely related?

A) egocentrism and personal bias
B) defensiveness and self-focus
C) experiential superiority and defensiveness
D) personal bias and defensiveness

Question 53

Which of the following is true about men's listening behaviors as compared to women's listening behaviors?

A) Women interrupt more often.
B) Men like more complex information that requires careful evaluation.
C) Women like short,concise communication.
D) Men listen in order to take action and solve problems.

Question 54

Empathic listening differs from active listening in that

A) active listening is one kind of empathic listening.
B) active and empathic listening are both purposeful.
C) empathic listening adds the goal of understanding.
D) empathic listening invites more feedback.

Question 55

Which of the following is essential to demonstrating active listening?

A) Lean back in your chair.
B) Keep a tense body posture.
C) Sit without crossing your arms or legs.
D) Sit or stand so you are directly facing the speaker.

Question 56

Which of the following statements about active listening is false?

A) Active listening is "involved listening with a purpose."
B) Active listening and empathic listening are exactly the same thing.
C) Active listening is characterized by movement,change,and responsiveness on the part of the listener.
D) Active listening implies feedback to the speaker.

Question 57

Which of the following is an inference?

A) I see that road is narrow and curvy.
B) There is no shoulder,and there is no centerline.
C) The road appears dangerous for ordinary travel.
D) The trees grow close to the road,thus reducing light.