Deck 2: Working As a Team

Question 1

When a team member is excessively sensitive to criticism,they become:

A) Hostile
B) Defensive
C) Verbal
D) Docile

Answer 1

Defensive

Question 2

Demographic patient information collected by an administrative healthcare team member includes:

A) Past medical history
B) Allergies
C) Current medications
D) Address and telephone numbers

Answer 2

Address and telephone numbers

Question 3

The number one goal for all hospital workers is to:

A) Work within the economic climate to reduce waste of materials
B) Cover the hospital's shifts with an appropriate number of personnel
C) Provide the highest quality of health care to the patients
D) Prepare themselves for a positive evaluation

Answer 3

Provide the highest quality of health care to the patients

Question 4

Which of the following is considered an allied health professional?

A) Physician
B) Registered nurse
C) Medical assistant
D) Physician's assistant

Question 5

Which division of the healthcare team provides hands-on patient care?

A) Clinical
B) Administrative
C) Clerical
D) Ancillary

Question 6

Teamwork is a concept with the goal of:

A) Giving in to the group
B) Choosing a leader to conduct the business
C) Assuming an independent role
D) Sharing activities and responsibilities

Question 7

A key element in how communication contributes to a professional team's group success is to:

A) Wait for the formal meetings to raise topics
B) Start with a solid goal
C) Share pertinent personal information
D) Try out new ideas with family members first

Question 8

The difference between a team member and a group member is that a group member:

A) Elicits direction from other group members
B) Works with others and seeks assistance
C) Manages tasks individually
D) Assumes a hierarchical position

Question 9

A nursing assistant falls into which category?

A) Professional
B) Clerical
C) Administrative
D) Service technician

Question 10

All healthcare professionals and allied health care personnel share the commonality of:

A) Tenure
B) Experience
C) Equal financial compensation
D) Certification or licensure

Question 11

Which of the following is a nonverbal communication skill?

A) Tone of voice
B) Listening skills
C) Body language
D) Using inflection

Question 12

Healthcare professionals with certification or licensure are required to maintain standards within their organizations by:

A) Seeking continuing education units (CEUs)on a regular basis
B) Presenting a workshop in their field of expertise
C) Assuming a mentoring role for less-prepared staff members
D) Becoming a member of their governing body

Question 13

Which principle promotes effective exchanges during communication?

A) Use a "why" format to determine one's beliefs
B) Draw on clichés to make a point
C) Employ a forceful response when a member shares an unacceptable idea
D) Present information in a clear,concise manner

Question 14

The Health Insurance Portability and Accountability Act (HIPAA)of 1996 dictates that:

A) Health and demographic records belongs to the healthcare facility
B) Insurance information is shared with other healthcare agencies
C) Patients are held responsible for payment of services
D) Health insurance coverage is necessary for hospital admission

Question 15

Prior to communicating,you should:

A) Know your subject
B) Make sure everyone is listening to you
C) Make sure everyone is watching you
D) Clear your throat to get attention

Question 16

Barriers to effective communication include all of the following except:

A) Offering lavish compliments
B) Reading the agenda during the meeting
C) Providing refreshments
D) Turning off cell phones

Question 17

Which of the following is a characteristic of a good team leader?

A) Opinionated
B) Indecisive
C) Focused
D) Ambivalent

Question 18

The daily process that helps to solve real work issues and improve the workflow is:

A) Group work
B) Teamwork
C) Team building
D) Directing

Question 19

The difference between a medical doctor (MD)and an doctor of osteopathy (DO)is that the DO:

A) Isn't licensed as an MD
B) Focuses on the musculoskeletal system and manipulation
C) Practices physical therapy (PT)
D) Cares for patients with bone pathology

Question 20

The most effective way to handle a team member who wanders off point may be:

A) Assign them a specific task
B) Do their work for them
C) Call them out in front of the team
D) Ignore them

Question 21

Shrugging,nodding your head,and winking are examples of ___________communication.

Question 22

Verbal and nonverbal contact that promotes a given goal is known as _______________.

Question 23

Service technicians often serve as a(n)___________between the patient,the nurses,and the physician.

Question 24

An expression that has been overused to the point of losing its original meaning is a(n)_______________.

Question 25

Updating education or expertise according to standards set by your professional organization is:

A) Recertification
B) Licensure
C) Credentialing
D) Membership

Question 26

An examination that confirms specific knowledge and provides a permit to practice is _______________.

Question 27

Collecting patient demographic information is a(n)___________task.

Question 28

A nurse trained for a minimum of one year in theory and practice is a(n):

A) Registered nurse
B) Advanced practice nurse technician
C) Licensed practical nurse
D) Nurse practitioner

Question 29

Showing interest in what the other person is saying is _______________.

Question 30

___________is acquired through the examination process that satisfies the education required to work in one's field.

Question 31

Letting each person contribute their own strengths to the team is an example of:

A) Dependence
B) Teamwork
C) Interdependence
D) Cooperation
Completion
Complete each statement.

Question 32

___________is having received official authorization to practice in a given discipline.

Question 33

Those who communicate aggressively may be perceived as being _______________.

Question 34

Which of the following advanced practice nurses is trained in the birthing process?

A) Nurse midwife
B) Pediatric nurse practitioner
C) Family nurse practitioner
D) Nurse educator