Deck 10: Enterprise Resource Planning and Collaboration Systems

Question 1

Every project objective and every activity associated with that objective must be identified and sequenced.

Answer 1

True

Question 2

Microsoft FrontPage is an example of an easy-to-use,end user website development tool.

Answer 2

True

Question 3

Systems analysts may recycle back at any time during the systems development cycle in order to modify and improve a system under development,but users do not.

Answer 3

False

Question 4

Some of the coolest stuff on the Web,such as streaming video,can't be accessed by most Web surfers.

Question 5

There is little that can be learned from studying the system that will be replaced.

Question 6

The resource allocation report contains information related to the difference between actual and planned project progress.

Question 7

"Shadow" IT is a culture where users install "rogue" software or tamper with existing software without the consent of the IT department.

Question 8

An RFQ is used as the basis for preparing a proposed purchase agreement.

Question 9

The danger of a technical feasibility study is finding technology that does not yet exist in a stable form.

Question 10

In a logical model,a person's inbox is treated just like a computer hard drive.

Question 11

In all cases,a preliminary feasibility assessment is a necessary step.

Question 12

According to the textbook case,IT departments are focusing too much on technology to solve a problem rather than on the problem itself.

Question 13

A well-designed system can survive an improperly-executed implementation.

Question 14

Analyzing the information needs of employees,customers,and other business stakeholders is done during the systems investigation stage of the application development life cycle.

Question 15

The application development capabilities built into a variety of software packages have made it easier for many users to develop their own computer-based solutions.

Question 16

Many Web sites have their own search engines,but very few are actually useful.

Question 17

The most basic protection against accidental lost or damage to end user files is to simply make backup copies on a frequent and systematic basis.

Question 18

User interface design is frequently a prototyping process with end user input.

Question 19

By creating a logical model,the various computer hardware components of a system can be incorporated,analyzed,and understood.

Question 20

The beginning of the end of a project is the implementation and installation of the project deliverables.

Question 21

Preventive maintenance activities involve changes to an existing system that are intended to improve the performance of a function or interface.

Question 22

According to the text case,some organizations using PPM simply end projects that go bad.

Question 23

The pilot conversion approach may be required if individual sites or locations have unique characteristics or idiosyncrasies that make a direct or parallel approach unfeasible.

Question 24

According to the text case,the success or failure of systems projects involving citizens and the democratic process is significantly determined by the political context.

Question 25

The parallel conversion approach takes the most time and,thus,creates the most disruption to the organization over time.

Question 26

Unless the operational costs of the new system are significantly less than the old system,the cost of parallel operation can be as much as four times greater than the old system alone.

Question 27

Direct conversion should be considered only in extreme circumstances,where no other conversion strategy is available.

Question 28

New systems can be designed to use existing data files,and that is normally the case.

Question 29

Other users are frequently the best source of the information needed to evaluate the claims of manufacturers and suppliers.

Question 30

Although having the advantage of low risk,the parallel conversion approach also brings with it the highest cost.

Question 31

Managers do not need to be trained on the new system as long as the end users have been trained.

Question 32

Improperly organized and formatted data are seldom found to be a major contributor to new system implementation failures.

Question 33

In a typical organization,more programmers and analysts are assigned to application maintenance activities than to application development.

Question 34

Systems integrators take over complete responsibility for an organization's computer facilities when an organization out-sources its computer operations.

Question 35

With a pilot conversion,the old and new systems are run simultaneously until the end users and project coordinators are fully satisfied that the new system is functioning correctly and the old system is no longer necessary.

Question 36

These days,evaluating hardware is pretty much limited to speed and pricing.

Question 37

Installing a new application may require converting the data elements in databases that are affected by the new application into new formats.

Question 38

Systems integrators specialize in providing industry-specific hardware,software,and services from selected manufacturers.

Question 39

The performance of hardware and software can nearly always be determined by obtaining and reading the documentation and case studies supplied by hardware and software suppliers.

Question 40

Pilot conversion may be the best choice in situations where an automated system is replacing a manual one.

Question 41

The operational feasibility assessment focuses on which of the following factors?

A)How well the proposed system supports the business priorities of the organization.
B)Cost savings.
C)Hardware,software,and network capability,reliability,and availability.
D)Patent,copyright,and licensing.

Question 42

A feasibility study will answer all of the following questions except:

A)Does the technology exist that is necessary to implement the proposed system?
B)Is the proposed system technologically,economically,and operationally feasible?
C)Which brand and model of computer will be used by the proposed system?
D)What impact will the proposed system have on current employees?

Question 43

Which of the following is an example of an intangible cost?

A)Employee salaries
B)Loss of customer goodwill
C)Reduced inventory-carrying costs
D)Improved customer service

Question 44

Systems thinking means that an individual sees:

A)Inter-relationships among systems and processes
B)Discrete snapshots of change,whenever it occurs
C)Linear cause-and-effects when events occur
D)All of the choices are correct.

Question 45

Which of the following are done during the systems design stage of application development?

A)Develop logical models of the current system.
B)Acquire or develop hardware and software.
C)Convert to the new business system.
D)Develop logical models of the new system.

Question 46

The overall process by which information systems are designed and implemented within organizations is referred to as systems _______________.

A)design
B)analysis
C)analysis and design
D)implementation

Question 47

Which of the following are done during the systems maintenance stage of application development?

A)Use a postimplementation review process to monitor,evaluate,and modify the business system as needed.
B)Acquire or develop hardware and software.
C)Convert to the new business system.
D)Develop logical models of the new system.

Question 48

A feasibility study is a preliminary study to investigate the information needs of prospective users and is used to determine the proposed system's _______________.

A)resource requirements
B)costs and benefits
C)feasibility
D)All of the choices are correct.

Question 49

The _______________ feasibility assessment focuses on the degree to which the proposed development project fits with the existing business environment and objectives,with regard to development schedule,delivery date,corporate culture,and existing business processes.

A)technical
B)legal/political
C)economic
D)operational

Question 50

Which of the following correctly reflects the stages of the system development life cycle?

A)Investigation,analysis,implementation,and maintenance
B)Analysis,design,and implementation
C)Investigation,analysis,design,implementation,and maintenance
D)Investigation,prototyping,design,conversion,and change management

Question 51

The legal/political feasibility assessment focuses on all of the following factors,except:

A)Affected stakeholders and reporting authority.
B)Cost/benefit analysis.
C)Governmental restrictions.
D)Patent,copyright,and licensing.

Question 52

Economic feasibility is concerned with:

A)How well a proposed information system supports the objectives of the organization and its strategic plan for information systems
B)Whether expected cost savings,increased revenue,increased profits,reductions in required investment,and other types of benefits will exceed the cost of developing and operating a proposed system
C)Determining if reliable hardware and software capable of meeting the needs of a proposed system can be acquired or developed by the business in the required time
D)The willingness and ability of management,employees,customers,suppliers,and others to operate,use,and support a proposed system

Question 53

The human factors feasibility assessment focuses on which of the following factors?

A)How well the proposed system supports the business priorities of the organization.
B)Cost/benefit analysis.
C)Governmental restrictions.
D)Management support.

Question 54

Which category of feasibility study focuses on determining if reliable hardware and software,capable of meeting the needs of a proposed system,can be acquired or developed in the required time?

A)Economic
B)Operational
C)Technical
D)Legal/political

Question 55

Which of the following are done during the systems analysis stage of application development?

A)Develop a project management plan and obtain management approval.
B)Analyze the information needs of employees,customers,and other business stakeholders.
C)Convert to the new business system.
D)Manage the effects of system changes on end users.

Question 56

All of the following would be a focus of a human factors feasibility study except:

A)Acceptance by employees
B)How well a proposed system fits the company plans
C)Customer and supplier acceptance
D)All of the choices are factors in human factors feasibility.

Question 57

All of the following are done during the systems implementation stage of application development except:

A)Develop logical models of the current system.
B)Acquire or develop hardware and software.
C)Convert to the new business system.
D)Manage the effects of system changes on end users.

Question 58

Which of the following are done during the systems investigation stage of application development?

A)Develop logical models of new system.
B)Analyze the information needs of employees,customers,and other business stakeholders.
C)Develop a project management plan and obtain management approval.
D)Manage the effects of system changes on end users.

Question 59

Determining whether expected cost savings,increased profits,and other benefits exceed the cost of developing and operating a system is related to _______________ feasibility.

A)economic
B)functional
C)operational
D)system

Question 60

The economic feasibility assessment focuses on all of the following factors,except:

A)Decreased investment requirements.
B)Cost/benefit analysis.
C)Governmental restrictions.
D)Increased revenue.

Question 61

No matter what the project,all of the following elements are necessary except:

A)Prototypes
B)Process
C)Tools
D)Techniques

Question 62

According to the text,all projects must deal with constraints,which is another term for _______________.

A)Corrections
B)Revisions
C)Limitations
D)None of the choices are correct

Question 63

Prototyping involves:

A)A standard systems development cycle using CASE tools
B)The rapid generation of a system by IS professionals,without the need for end user input
C)An iterative,interactive development process with extensive end user involvement
D)A fail-safe development process designed to ensure that an information system meets all user requirements,without revision

Question 64

The acronym RFP stands for:

A)Request for pricing
B)Request for proposal
C)Request for flat pricing
D)Request for fixed pricing

Question 65

Which of the following statements most accurately applies to the concept of prototyping?

A)Prototyping is not practical for large-scale projects
B)Prototyping produces an actual working model of the information system needed by users
C)Prototyping emphasizes getting the design right the first time
D)Prototyping reduces the need for user involvement in systems development

Question 66

Why are business end users frequently added to system development teams?

A)They have the greatest stake in a successful product
B)They know a lot about the business activities that affect the company's business processes
C)They are usually experienced in IS development
D)They are the most likely to eliminate unnecessary documentation and steps

Question 67

Which of the following statements applies to end user development?

A)IS professionals play a consulting role,while end users do their own application development.
B)Users act as consultants,directing the IS professionals who do the actual work.
C)End users are responsible for outsourcing their needs to outside firms which do the actual work instead of the overworked IS department.
D)None of the choices are correct.

Question 68

During the physical design stage,users and analysts focus on determining __________ the system will accomplish its objectives.

A)how
B)when
C)where
D)All of the choices are correct.

Question 69

The most important objective to achieve during the _______________ phase is the clear and succinct statement of the problem that the project is to solve,or the goals that it is to achieve.

A)initiating/defining
B)planning
C)executing
D)controlling

Question 70

When a company needs to evaluate competing proposals for hardware or software acquisition:

A)Each evaluation factor is assigned an equal weight
B)Each evaluation factor is assigned a different number of points,depending on its importance to the company
C)The lowest bid is always the ultimate selection factor
D)Only three things matter: cost,performance,and support

Question 71

User interface design refers to the development of:

A)Programs and procedures to be used by end-users
B)Display screens,forms and reports,and interactive computer user dialogs
C)User training manuals
D)The structure of databases and files accessible by end users

Question 72

All of the following are activities performed during the initiating/defining project management phase except:

A)Stating the problems/goals
B)Securing resources
C)Writing a detailed project plan
D)Exploring costs/benefits with a feasibility study

Question 73

A logical model of a current system is a blueprint of:

A)How the current system does what it does
B)What the current system does,without regard to how it does it
C)What the system does and how it does it
D)Documentation of what the new system will look like and how it will work

Question 74

Which of the following activities would normally be performed during the closing project management phase?

A)Document the project
B)Establish reporting obligations
C)Compare actual progress with baseline
D)Initiate control interventions,if necessary

Question 75

The systems implementation stage of application development involves:

A)Hardware and software acquisition
B)Conversion of data resources
C)Testing of programs and procedures
D)All of the choices are correct.

Question 76

Which of the following is a function of the systems analysis stage?

A)Conducting a feasibility study
B)Developing the functional requirements of the system
C)Writing program code
D)Data conversion

Question 77

Fast retrieval and update of data from product,pricing,and customer databases is an example of a _______________ requirement.

A)user interface
B)processing
C)control
D)storage

Question 78

In analyzing a potential application,you should focus first on the _______________ to be produced by the application.

A)input
B)processing
C)storage
D)output

Question 79

Control measures for end user applications vary greatly depending upon the:

A)Number and nature of the users of the application
B)Scope and duration of the application
C)Nature of the data involved
D)All of the choices are correct.

Question 80

All of the following would be a focus of a legal/political feasibility study except:

A)Copyright or patent infringements
B)Links to grassroots political parties
C)Identifying the key stakeholders and the degree to which the proposed system may affect the distribution of power
D)Existing contractual obligations