Deck 11: Managing Conflict

Question 1

In order to be an effective manager, you must criticize those involved in the conflict.

Answer 1

False

Question 2

Which of the following is not one of the five styles of conflict management?

A) Accommodating
B) Assertiveness
C) Avoiding
D) Collaborating
E) Competing

Answer 2

B

Question 3

Which of the following can be a source of conflict?

A) Values, goals, and priorities
B) The need to succeed
C) Change
D) Limited resources
E) All of the above

Answer 3

E

Question 4

Name two personal benefits to dealing with conflict.

Question 5

It is a manager's responsibility to identify both potential and actual conflict within the work environment.

Question 6

Define dysfunctional conflict.

Question 7

What is the traditional view of conflict?

Question 8

Name three ways in which you can control your anger in the workplace.

Question 9

The interactionist view of conflict actually encourages conflict.