Deck 3: Professional Behavior in the Workplace

Question 1

The best way to earn a favorable evaluation on your externship is to

A) show integrity and practice high ethical standards.
B) be friendly with your supervisor and other senior staff members and keep co-workers at a distance.
C) impress the physician with your knowledge about medicine.
D) show your willingness to help by performing tasks that have not been assigned to you, even if your regular duties are not yet completed.

Answer 1

show integrity and practice high ethical standards.

Question 2

Talk or a widely disseminated opinion with no discernible source, or a statement that is not known to be true, is called

A) a rumor.
B) libel.
C) discrimination.
D) slander.

Answer 2

a rumor.

Question 3

Which quality in a medical assistant is most likely to promote positive relations in the medical office?

A) Businesslike behavior
B) Consistently high grades during medical assisting training
C) Attractiveness
D) Sincere interest in patients' welfare

Answer 3

Sincere interest in patients' welfare

Question 4

The mental and emotional condition, enthusiasm, loyalty, or confidence of an individual or group with regard to the function or tasks at hand is called

A) morale.
B) tenacity.
C) insubordination.
D) initiative.

Question 5

If Meredith makes a list of the tasks that need to be done today, she is practicing

A) insubordination.
B) professionalism.
C) prioritization.
D) time management.

Question 6

Which is the most important consideration in choosing a uniform?

A) It should be becoming and flattering to the body type.
B) It should not be wrinkled by the end of the workday.
C) It should give the wearer a professional, neat appearance.
D) It should be fashionable.

Question 7

Probably the most important asset a medical assistant can offer the employer is

A) confidentiality.
B) teamwork.
C) a good attitude.
D) credibility.

Question 8

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be

A) detrimental.
B) commensurate.
C) professional.
D) moral.

Question 9

The prime concern of all employees of the physician's office should be

A) caring for the patient.
B) getting all tasks completed each day.
C) completely resolving every patient's health issues.
D) a profitable practice.

Question 10

Which statement best describes the relationship of administrative and clinical medical assisting responsibilities?

A) Administrative duties require the least interpersonal contact.
B) The two are equally important for maintaining a high-quality medical practice.
C) Clinical duties offer more variety in the type of work performed.
D) Clinical tasks are more difficult to learn than are administrative tasks.

Question 11

Tasks that correspond in order with the A, B, and C designation are

A) could, must, and should.
B) must, should, and could.
C) should, could, and must.
D) could, should, and must.

Question 12

A task that is noted as an E priority is probably a(n)

A) important task.
B) task that should be done early in the day.
C) errand.
D) extra task for that day.

Question 13

What is the best way for new medical assistant graduates to become good team players in the medical office?

A) Show consideration and appreciation for each member of the staff.
B) Share what they learned in school about the latest techniques in healthcare.
C) Be careful to perform only the tasks in their job description and no other duties.
D) Try to develop close friendships with everyone on the staff after working hours.

Question 14

Which statement is true regarding the status of students during the externship compared with that of regular employees?

A) Students should not waste their supervisor's time asking a lot of questions.
B) Students can expect the physician to treat their medical problems.
C) Attendance expectations generally are less strict for students.
D) Students are expected to perform under the same professional standards as regular employees.

Question 15

Which of the following statements about professionalism is true?

A) It must be practiced at all times in the workplace.
B) It can lead to wage increases and promotions.
C) Unacceptable behavior is detrimental to the medical assistant's career.
D) All of the above are true.

Question 16

Deciding which tasks are most important is called

A) modification.
B) teaching.
C) prioritizing.
D) procrastinating.

Question 17

Which of the following skills would not be an appropriate expectation of a competent medical assistant?

A) Performing insurance coding and billing
B) Giving instructions to patients about self-care after treatments
C) Using the computer to perform a variety of office functions
D) Diagnosing common patient symptoms

Question 18

Which credential is not offered by the AMT?

A) COLT
B) RMA
C) CMA
D) RPT

Question 19

An obstruction to professionalism could be

A) a cooperative co-worker.
B) a co-worker who assists in completing a difficult task.
C) bringing personal problems to the office.
D) speaking in an even, calm tone.

Question 20

A task that is noted as a B priority

A) must be done today.
B) should be done today.
C) could be done today.
D) is not a real priority.

Question 21

Match responsible and honest with the appropriate example (Select all that apply.)

A) Provide patient- and family-centered care
B) Accept responsibility for your failures or errors
C) Demonstrate interest in patients as individuals
D) Show sensitivity to the needs of healthcare team members
E) Consistently communicate politely and honestly
F) Always use proper grammar to demonstrate respect for the individual
G) Display positive nonverbal behaviors
H) Never misrepresent yourself or the medical practice

Question 22

One of the medical assistant's most important characteristics is a strong ______________.

Question 23

If managers were asked to name the most important attribute for medical professionals, what would always be high on the list?

A) Professional image
B) Responsible and honest
C) Teamwork
D) Diplomatic and tactful

Question 24

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Question 25

An RMA credential is awarded by which of the following?

A) AAMA
B) AMA
C) AMT
D) AMS

Question 26

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Question 27

Match diplomatic and tactful with the appropriate example (Select all that apply.)

A) Provide patient- and family-centered care
B) Accept responsibility for your failures or errors
C) Demonstrate interest in patients as individuals
D) Show sensitivity to the needs of healthcare team members
E) Consistently communicate politely and honestly
F) Always use proper grammar to demonstrate respect for the individual
G) Display positive nonverbal behaviors
H) Never misrepresent yourself or the medical practice

Question 28

Great exaggerations and manipulations of the truth can affect employee __________.

Question 29

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Question 30

Distinguishing traits, qualities, or properties are called _______________.

Question 31

The medical assistant should not conduct personal __________ at the physician's office.

Question 32

Which of these careers would not be available to a person who has had medical assistant training?

A) Billing specialist
B) Medical receptionist
C) Coder
D) Respiratory therapy assistant

Question 33

Physicians appreciate medical assistants who take __________.

Question 34

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

A) Immediately identify employees of the clinic
B) Provides a consistent appearance for all employees
C) Infection control measure
D) Projects a specific status

Question 35

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

A) Those that must be done that day
B) Those that should be done that day
C) Those that could be done if time permits
D) Those that are essential to complete that day

Question 36

Which of the following personal hygiene attributes can be considered infection control problems?

A) Long ponytail
B) Long polished nails
C) Plain wedding ring or watch
D) Tattoos and body piercing

Question 37

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

A) Both statements are true.
B) Both statements are false.
C) First statement is true, and second is false.
D) First statement is false, and second is true.

Question 38

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

A) Both statements are true.
B) Both statements are false.
C) First statement is true, and second is false.
D) First statement is false, and second is true.

Question 39

Match courteous and respectful with the appropriate example. (Select all that apply.)

A) Provide patient- and family-centered care
B) Accept responsibility for your failures or errors
C) Demonstrate interest in patients as individuals
D) Show sensitivity to the needs of healthcare team members
E) Consistently communicate politely and honestly
F) Always use proper grammar to demonstrate respect for the individual
G) Display positive nonverbal behaviors
H) Never misrepresent yourself or the medical practice

Question 40

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Question 41

The personality that people project in public is their persona.

Question 42

Long nails and colored polish are always acceptable in the medical profession.

Question 43

The medical assisting student should treat the externship experience as a probationary period on an actual job.

Question 44

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Question 45

Medical assistants should always read the _______________ so that they know what the employer or externship office expects.

Question 46

The __________ examination is offered as a certification for medical assistants by the AMT.

Question 47

A(n) __________ should be worn on the uniform when the medical assistant is working.

Question 48

Checking personal e-mail several times a day in the medical office is always acceptable.

Question 49

The medical assistant is not at fault if he or she displays a poor attitude after a reprimand from a supervisor.

Question 50

Women are more successful as medical assistants.

Question 51

The medical assistant who states, "That's not in my job description," is not practicing ____________.

Question 52

Employees should be aware of the attendance policies in their facility's policy and procedures manual.

Question 53

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Question 54

Jewelry should be conservative at work, and large earrings should never be worn.

Question 55

Patients are not concerned about the medical assistant's grooming and wardrobe.

Question 56

The name of the AAMA's bimonthly journal is __________.

Question 57

Habits formed during a medical assistant's training program will continue into the externship and employment.