Question 1

The procurement process is comprised of _____ steps that are completed in _____ different functional areas of the firm.&#10;A) three; three&#10;B) six; three&#10;C) five; three&#10;D) None of these options

Accepted Answer

The procurement process is typically described as consisting of five steps: (1) identifying the need for goods or services; (2) conducting supplier selection and evaluation; (3) negotiating contracts and pricing; (4) managing supplier relationships and performing ongoing supplier evaluation; and (5) facilitating payment and delivery. These steps may be completed in three different functional areas of the firm: (1) procurement or purchasing, (2) finance or accounting, and (3) operations or production. Therefore, choice C is the correct answer.

Question 2

The fulfillment process is triggered when _____ receives a purchase order.&#10;A) a vendor&#10;B) the sales department&#10;C) the warehouse&#10;D) accounting

Accepted Answer

The sales department typically triggers the fulfillment process when it receives a purchase order, as this department is responsible for managing orders and customer relationships.

Question 3

_____ is a technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.&#10;A) Business process management&#10;B) Business process reengineering&#10;C) Cross-functional processes&#10;D) None of these options

Accepted Answer

Business process management is a comprehensive approach that involves various techniques, tools, and methods to manage business processes from start to finish. It includes designing, analyzing, implementing, optimizing, and managing business processes to improve operational efficiency, reduce costs, and enhance customer satisfaction. Business process reengineering and cross-functional processes are specific aspects of business process management.

Question 4

In which of the following functions do information systems play a vital role?&#10;A) Executing the process&#10;B) Capturing and storing process data&#10;C) Monitoring process performance&#10;D) All of these options

Accepted Answer

Information systems play a vital role in all aspects of a process, from executing the process to capturing and storing process data and monitoring process performance. Therefore, the correct choice is D – all of these options.

Question 5

Information technology is a key enabler of business process reengineering (BPR).

Accepted Answer

Information technology provides the tools and infrastructure necessary to support and streamline business processes, making it a key enabler of BPR efforts.

Deck 15: Plug It in 1 Business Processes and Business Process Management