Deck 11: Information Systems Within the Organization

Question 1

Information systems within an organization must be owned by the organization itself.

Answer 1

False

Question 2

The benefits of enterprise resource planning systems include:

A) increasing an organization's ability to react quickly to changing business conditions.
B) providing decision support on performance across functional areas.
C) integrating the organization's functions into cross-functional processes.
D) all of these options.

Answer 2

D

Question 3

Enterprise resource planning software is relatively straightforward to implement.

Answer 3

False

Question 4

Which of the following is NOT a function of functional area information systems?

A) Providing information to managers in the functional areas
B) Supporting the managerial tasks of planning, organizing, and controlling operations
C) Providing analysis capabilities to middle-level managers and staff
D) Providing data from business events to the corporate database

Question 5

Data provided by transaction processing systems is solely used as input for functional area information systems.

Question 6

A _____ is any business event that generates data worthy of being captured and stored in the organization's database.

A) function
B) process
C) transaction
D) calculation

Question 7

_____ reports show a greater level of detail than is included in routine reports.

A) Ad hoc
B) Exception
C) Drill-down
D) Key-indicator

Question 8

The business processes in ERP software are typically predefined by the best practices that the ERP vendor has developed.

Question 9

Which of the following departments is NOT typically involved in the order fulfillment process?

A) Warehouse
B) Sales
C) Purchasing
D) Accounting

Question 10

The business processes in ERP software are typically defined by the company using the software.

Question 11

ERP software includes a set of dependent software modules, each with its own database, that provides support for the business processes in the functional areas.

Question 12

Which of the following statements about Disney's yield management system is true?

A) The system enables Disney to implement a variable pricing strategy.
B) The system relies on analyzing historical data of customer preferences.
C) An interactive seating map accompanies the YMS.
D) All of these options

Question 13

Transactions processing systems monitor, collect, store, and process data generated from all business events.

Question 14

_____ reports contain special information not found in routine reports.

A) Ad hoc
B) Summary
C) Drill-down
D) Key-indicator

Question 15

ERP systems:

A) adopt a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.
B) support a particular functional area in the organization by increasing each area's internal efficiency and effectiveness.
C) support the monitoring, collection, storage, and processing of data from the organization's basic business transactions, each of which generates data.
D) are used to control production scheduling, inventories, and allocation of related resources such as money and labor by employing numerous software that generate reports for all functional departments.

Question 16

_____ processes originate in one company and conclude in another company.

A) Interorganizational
B) Intraorganizational
C) Make-to-stock
D) Make-to-order

Question 17

Which of the following statements about the National Australian Bank's legacy system is true?

A) It provided a robust Web portal for its asset management clients.
B) It lacked any mechanism to integrate information from multiple systems in order to create the necessary reports.
C) It enabled clients to create custom dashboards, generate routine reports, and run complex calculations within the system.
D) It did not have the necessary asset data to create the reports clients needed directly through the client portals.