Deck 15: Plug It in 1 Business Processes and Business Process Management

Question 1

The procurement process begins in the ___________ functional area.

A) Accounting
B) Marketing
C) Purchasing
D) Warehouse

Answer 1

D

Question 2

___________ is an efficiency metric.

A) Customer satisfaction
B) Order entry time
C) Product quality
D) Strategic value

Answer 2

B

Question 3

Effectiveness focuses on ____________. An example of effectiveness is _________.

A) doing the things that matter; creating high-quality products
B) doing the things that matter; not wasting money with product delays
C) doing things well in the process; creating high-quality products
D) doing things well in the process; not wasting money with product delays

Answer 3

A

Question 4

In a process map, ___________ represent decisions.

A) Arrows
B) Circles
C) Diamonds
D) Rectangles

Question 5

The fulfillment process begins in the __________ functional area.

A) Accounting
B) Human Resources
C) Sales
D) Warehouse

Question 6

The procurement process ends in the ___________ functional area.

A) Accounting
B) Marketing
C) Purchasing
D) Warehouse

Question 7

___________ is a cross-functional business process.

A) Accounts payable
B) Overseeing workplace safety
C) Procurement
D) Training sales personnel

Question 8

The fulfillment process ends in the __________ functional area.

A) Accounting
B) Human Resources
C) Sales
D) Warehouse

Question 9

___________ is NOT a functional area responsible for procurement.

A) Accounting
B) Marketing
C) Purchasing
D) Warehouse

Question 10

Source data automation is an example of using IS to ________.

A) Capture and store process data
B) Deliver strategic value
C) Execute the process
D) Monitor process performance

Question 11

Materials, services, and information that flow through and are transformed as a result of process activities are __________.

A) Inputs
B) Outputs
C) Resources
D) Strategies

Question 12

In a process map, _______ represent steps.

A) Arrows
B) Circles
C) Diamonds
D) Rectangles

Question 13

The product or a service created by the process are __________.

A) Inputs
B) Outputs
C) Resources
D) Strategies

Question 14

Efficiency focuses on ____________. An example of efficiency is _________.

A) doing the things that matter; creating high-quality products
B) doing the things that matter; not wasting money with product delays
C) doing things well in the process; creating high-quality products
D) doing things well in the process; not wasting money with product delays

Question 15

People and equipment that perform process activities are _________.

A) Inputs
B) Outputs
C) Resources
D) Strategies

Question 16

In a process map, ___________ indicate the sequence of activities.

A) Arrows
B) Circles
C) Diamonds
D) Rectangles

Question 17

RFID tags are an example of using IS to ____________.

A) Capture and store process data
B) Deliver strategic value
C) Execute the process
D) Monitor process performance

Question 18

_________ is an effectiveness metric.

A) Customer satisfaction
B) Delivery length
C) Employee turnover
D) Order entry time

Question 19

____________ is NOT a functional area responsible for fulfillment.

A) Accounting
B) Human Resources
C) Sales
D) Warehouse

Question 20

___________ are NOT an element of a business process.

A) Inputs
B) Outputs
C) Resources
D) Strategies

Question 21

In the _________ phase, the BPI team monitors the process and ensures the process performance remains stable.

A) Analyze
B) Control
C) Define
D) Improve
E) Measure

Question 22

In 2014, NASCAR implemented an app from __________ to replace its paper-based pre-inspection form.

A) Apple
B) Google
C) Microsoft
D) Unix

Question 23

Six Sigma is a popular methodology for ____________ initiatives.

A) BPA
B) BPI
C) BPM
D) BPR

Question 24

____________ integrates initiatives across an organization to ensure consistent strategy execution, but it does not involve a radical redesign of business processes.

A) BPA
B) BPI
C) BPM
D) BPR

Question 25

NASCAR uses IT for ____________.

A) Aligning customer demands with race performance
B) Employee healthcare
C) Its pre-race inspection
D) Monitoring cars as they race

Question 26

In the ________ phase, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.

A) Analyze
B) Control
C) Define
D) Improve
E) Measure

Question 27

To ensure process standardization, Chevron implemented Nimbus, a ________ system.

A) BPA
B) BPI
C) BPM
D) BPR

Question 28

Which of the following represents the correct order of phases in a successful BPI project?

A) define, analyze, measure, control, improve
B) define, analyze, measure, improve, control
C) define, measure, analyze, control, improve
D) define, measure, analyze, improve, control

Question 29

____________ is NOT a benefit of NASCAR's pre-race inspection app.

A) More informative
B) Quicker inspection
C) Simplified inspection process
D) Violations are less likely

Question 30

In the ___________ phase, the BPI teams identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

A) Analyze
B) Control
C) Define
D) Improve
E) Measure

Question 31

___________ focuses on examining business processes from a "clean sheet" perspective.

A) BPA
B) BPI
C) BPM
D) BPR

Question 32

__________ are/is NOT a component of BPM.

A) Business activity monitoring
B) Process modeling
C) Six Sigma tools
D) Web-enabled technologies

Question 33

___________ is a radical redesign of business processes.

A) BPA
B) BPI
C) BPM
D) BPR

Question 34

Chevron's BPR effort was followed by a(n) __________-driven BPI effort.

A) Customer
B) Employee
C) Management
D) Supplier

Question 35

______ initiatives are less risky and less costly than ________ initiatives.

A) BPI; BPR
B) BPI; BPM
C) BPR; BPI
D) BPR; BPM

Question 36

In the __________ phase, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs.

A) Analyze
B) Control
C) Define
D) Improve
E) Measure

Question 37

Which of the following represents the evolution at Chevron?

A) BPI, BPM, BPR
B) BPM, BPI, BPR
C) BPM, BPR, BPI
D) BPR, BPI, BPM

Question 38

Chevron's original goal was focused on ___________.

A) BPA
B) BPI
C) BPM
D) BPR

Question 39

Six Sigma is especially appropriate for ____________ environments.

A) Distribution
B) Manufacturing
C) Retail
D) Service

Question 40

___________ focuses on improving individual tasks.

A) BPA
B) BPI
C) BPM
D) BPR

Question 41

BPI delivers the same huge performance gains promised by BPR although it takes longer since it focuses on one business process at a time.

Question 42

In a cross-functional business process, no single functional area is responsible for its execution.

Question 43

The Chevron case illustrates how BPR, BPI, and BPM can help with improving or increasing __________.

A) Customer service
B) Operational excellence
C) Product quality
D) Strategic initiatives

Question 44

While technology can be used to execute processes, capture and store process data, and monitor process performance, these things cannot be fully automated yet.

Question 45

____________ integrates initiatives across an organization to ensure consistent strategy execution, but it does not involve a radical redesign of business processes.

Question 46

_________________________________ is a radical approach to business process changes.

Question 47

Chevron pursued BPR, BPI, and BPM primarily because of its focus on customer service.

Question 48

The term "customers" always refers to those who are external to the organization.

Question 49

An organization can gain a competitive advantage through its business processes.

Question 50

A(n) ___________________________ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and/or its customers.

Question 51

Business processes can never be a liability as they make every organization unique.

Question 52

_______________________________________ is/are responsible for the execution of cross-functional business processes.

Question 53

BPI focuses on delivering quantifiable results.

Question 54

___________ focuses on examining business processes from a "clean sheet" perspective.

Question 55

BPR is BPI that is sustained over time.

Question 56

Six Sigma is a popular methodology for BPR initiatives.

Question 57

BPM integrates disparate BPI initiatives to ensure consistent strategy execution.

Question 58

All organizations can and should implement BPR to achieve competitive advantage.

Question 59

____________________________________ focuses on improving individual tasks.
a. BPA
b. BPI
c. BPM
d. BPR

Question 60

NASCAR implemented an app from Google to replace its pre-race inspection form that used roughly 25,000 sheets of paper each season.

Question 61

What is the difference between efficiency and effectiveness? Provide an example of how your college could be more efficient. Provide an example of how your college could be more effective.

Question 62

List and describe the three methods for changing business processes. When should an organization consider pursuing each of these methods? HINT: You may want to think about large versus small organizations or new versus old organizations.

Question 63

An information system is a critical enabler of an organization's business processes. List the three areas in which information systems play a vital role. For each area, provide an example of how technology is or could be used in your college to improve its business processes.

Question 64

List and describe the five basic phases of a BPI project. Why might these phases not result in the same performance gains as promised by BPR?