Deck 1: Introducing Management

Question 1

A manager is a person who supports,activates,and is responsible for the work of others.

Answer 1

True

Question 2

Functional managers are primarily involved in using their special technical expertise to advise and support line workers.

Answer 2

False

Question 3

Line managers are responsible for work that makes a direct contribution to the organization's outputs.

Answer 3

True

Question 4

A knowledge worker is a person whose physical capabilities are the most critical assets.

Question 5

Top managers are supposed to set strategy and lead the organization consistent with its purpose and mission.

Question 6

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Question 7

The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization.

Question 8

In the context of present day organizational trends,organizations and their members are networked for intense,real-time communication and coordination.

Question 9

In a free-agent economy,people do not change jobs very often.

Question 10

National boundaries hardly count anymore in the world of business.

Question 11

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Question 12

Intellectual capital is a personal asset for individuals.

Question 13

If a company fails to achieve its desired goals but manages to preserve its resources,we can say that its productivity is effective but not efficient.

Question 14

Commitment represents your talents or job-relevant capabilities.

Question 15

All organizations are open systems that interact with their environments.

Question 16

Tech IQ is the ability to use technology and commitment to stay informed on the latest technological developments.

Question 17

Middle managers are in charge of overseeing the overall operations of the organization.

Question 18

Minorities constitute less than one-third of the U.S.population.

Question 19

Typical job titles for middle managers include department head,team leader,and supervisors.

Question 20

Performance efficiency is an output measure of resource cost associated with goal accomplishment.

Question 21

Which of the following is a negative outcome closely associated with globalization?

A)Groupthink
B)Functional chimneys problem
C)Job migration
D)National barriers
E)Debt financing

Question 22

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers.

Question 23

Job migration occurs primarily:

A)when firms shift jobs from one country to another.
B)due to the ecological fallacy.
C)when workforce diversity increases.
D)when workers move from their home country to another country.
E)due to an increase in the productivity of the workforce.

Question 24

________ is the collective brainpower or shared knowledge of a workforce that can be used to create value.

A)Social capital
B)Intellectual capital
C)Workforce diversity
D)Productivity
E)Competency

Question 25

________ is the worldwide interdependence of resource flows,product markets,and business competition.

A)Collectivism
B)Globalization
C)Nationalization
D)Diversification
E)Orientalism

Question 26

Effective managers successfully help others achieve both high performance and satisfaction in their work.

Question 27

Which of the following is the defining characteristic of knowledge workers?

A)They work only in the information technology industry.
B)They have a high degree of cohesiveness and are prone to groupthink.
C)They are valued for their minds,not just their physical capabilities.
D)They are grouped together for a specific purpose and are disbanded when their task is completed.
E)They are a part of an unofficial group emerging from relationships and shared interests among members.

Question 28

The intellectual capital equation states: Intellectual Capital =

A)Competency × Commitment
B)Competency ÷ Commitment
C)Knowledge × Concept
D)Knowledge ÷ Concept
E)Intellect × Talent

Question 29

________ represents one's willingness to work hard in applying one's capabilities to important tasks.

A)Intellect
B)Productivity
C)Commitment
D)Effectiveness
E)Competency

Question 30

The top managers are primarily responsible for all the four management functions and the other managers are in charge of any one of the functions.

Question 31

In the management process,if the planning is impeccable,then there is no need for controlling.

Question 32

According to Mintzberg,a manager's informational roles are limited to being a figurehead.

Question 33

Through agenda setting,good managers develop action priorities that include goals and plans spanning long and short time frames.

Question 34

According to Mintzberg,as a monitor,a manager provides direction and instills enthusiasm.

Question 35

Through controlling,a manager identifies desired results and ways to achieve them.

Question 36

A person high in emotional intelligence will know when her or his emotions are about to become disruptive,but does not usually sense when another person's emotions are negatively influencing a relationship.

Question 37

The members of a ________ team are most likely to hold meetings,access common databases,share information and files,make plans,and solve problems together,all without ever meeting face to face.

A)virtual
B)specialized
C)cross-functional
D)self-managed
E)formal

Question 38

The learning focus in management is on developing skills and competencies to deal with the complexities of human behavior and problem solving in organizations.

Question 39

In today's world,Americans find that their customer service call is answered in Ghana,their CAT scan read by a radiologist in India,and their tax return prepared by an accountant in the Philippines.This has become possible primarily due to ________.

A)collectivism
B)the glass ceiling effect
C)the regional trade agreements
D)globalization
E)distributed leadership

Question 40

Long-term career success depends mainly on lifelong learning.

Question 41

John,who works for an insurance company,has the capacity to sell fifteen insurance policies a day.However,he sells only ten insurance policies a day.This is a typical example of ________.

A)information asymmetry
B)glass ceiling effect
C)inefficiency
D)ecological fallacy
E)functional chimneys problem

Question 42

________ actively denies minority members the full benefits of organizational membership.

A)Discrimination
B)Subordination
C)Migration
D)Free-riding
E)Social loafing

Question 43

The productivity of a company is effective and efficient if its:

A)goals are not achieved and resources are wasted.
B)goals are achieved and resources are not wasted.
C)goals are achieved but resources are wasted.
D)performance effectiveness is low.
E)goals are not achieved but resources are not wasted.

Question 44

The ________ effect is an invisible barrier limiting career advancement of women and minorities.

A)ecological fallacy
B)masculinity-femininity
C)job migration
D)nationalization
E)glass ceiling

Question 45

Which of the following is defined as the code of moral principles that sets standards for what is "good" and "right" as opposed to "bad" and "wrong" in the conduct of a person or group?

A)Synergy
B)Ethics
C)Behavior
D)Cohesiveness
E)Individualism

Question 46

The productivity of a company is neither efficient nor effective when its:

A)goals are not achieved and resources are wasted.
B)goals are achieved and resources are not wasted.
C)goals are achieved but resources are wasted.
D)performance effectiveness is high.
E)goals are not achieved but resources are not wasted.

Question 47

The typical characteristic of an)________ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.

A)shamrock organization
B)ad hoc team
C)combined task force
D)project team
E)joint task force

Question 48

The difference between performance effectiveness and performance efficiency is that the:

A)former is an output measure of goal accomplishment and the latter is an input measure of the resource costs associated with goal accomplishment.
B)former focuses on the quantity and quality of work performance,and the latter focuses on resource utilization.
C)former emphasizes machine efficiency while the latter emphasizes human capital.
D)former emphasizes the performance of the team as a whole and the latter emphasizes the performance of the individual employees.
E)former measures the potential ability of the workers and the latter measures the actual output of the workers.

Question 49

Which of the following is the defining characteristic of a free-agent economy?

A)People change jobs more often,and many work on independent contracts with a shifting mix of employers.
B)The structure is totally centralized and the leader makes all key decisions and most communication is done by one on one conversations.
C)It consists of boundary less organizations whose employees communicate only through the virtual media.
D)In this system organizations are exempted from tax given that they use HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" surplus revenues to achieve its goals rather than to distribute them as profit.
E)The structure is fully functional and it consists of long-term employees who are mostly concerned with their respective areas of interest.

Question 50

________ describes differences among workers in gender,race,age,ethnicity,religion,sexual orientation,and able-bodiedness.

A)Ethics
B)Workforce diversity
C)Masculinity-femininity
D)Creative economy
E)Competency

Question 51

Which of the following is a typical characteristic of an open system?

A)It is an organization that is convened for a specific purpose and disbands when its task is completed.
B)It is a system where each member has the authority to make decisions about how they share and complete their work.
C)It is the system where communication flows only between individual members and a hub.
D)It is the system in which subgroups have limited communication with one another.
E)It is a system that transforms resource inputs from the environment into product outputs.

Question 52

________ accurately measures the quantity and quality of outputs relative to the cost of inputs.

A)Commitment
B)Productivity
C)Competency
D)Performance efficiency
E)Tech IQ

Question 53

Smith,an employee of Carbon Inc.,thinks that business leaders should "be white." Owing to this view,he holds a grudge against his manager,Adisa,who is of Asian origin.Smith often displays defiant behavior at the workplace.Smith's behavior is an example of ________.

A)prejudice
B)whistleblowing
C)subordination
D)harassment
E)bullying

Question 54

________ is an output measure of task or goal accomplishment.

A)Job satisfaction
B)Competency
C)Performance effectiveness
D)Performance efficiency
E)Tech IQ

Question 55

In nonprofit organizations such as a hospital or university,the ________ is/are mainly responsible for the smooth running of the organization.

A)team leaders
B)board of trustees
C)middle managers
D)chief executive officer
E)department head

Question 56

The annual productivity report of Uranus Inc.states that it has achieved the targets it had set for the year 2011.However in this process,much of its resources have been wasted and the amount spent on resources is more than the estimated amount.Its productivity has been:

A)effective and efficient.
B)neither effective nor efficient.
C)not effective but efficient.
D)effective but not efficient.
E)lower as compared to the previous year.

Question 57

________ is the display of negative,irrational attitudes toward members of diverse populations.

A)Job dissatisfaction
B)Subordination
C)Intimidation
D)Whistleblowing
E)Prejudice

Question 58

Karen is the most qualified candidate for the job of marketing manager at Mob Inc.However,the recruiters do not hire her because they feel that a woman would not be able to handle the responsibilities associated with such a senior position.This is an example of the ________ effect.

A)ecological fallacy
B)globalization
C)job migration
D)glass ceiling
E)nationalization

Question 59

________ is an input measure of resource cost associated with goal accomplishment.

A)Productivity
B)Profit
C)Performance effectiveness
D)Performance efficiency
E)Revenue

Question 60

Which of the following is true in the context of present day organizational trends?

A)Workers are more tolerant of hierarchy.
B)Little attention is paid to preservation of natural resources.
C)There is a greater focus on valuing human capital.
D)Organizations are less horizontal in focus.
E)Traditional top-down bosses are popular.

Question 61

________ is the requirement to show performance results to a supervisor.

A)Productivity
B)Competency
C)Performance effectiveness
D)Accountability
E)Performance efficiency

Question 62

In the context of the management process,leading primarily involves:

A)setting objectives and determining what should be done to accomplish them.
B)assigning tasks,allocating resources,and coordinating work activities.
C)arousing enthusiasm and inspiring efforts to achieve goals.
D)preparing team members to achieve closure and disband.
E)developing action priorities for accomplishing goals and plans.

Question 63

Middle managers of an organization:

A)are in charge of the organization as a whole.
B)are appointed by the stockholders.
C)oversee the work of large departments.
D)hold titles such as department head,team leader,or supervisor.
E)constitute an executive team that reports to the board.

Question 64

Which of the following is typically the first step of the management process?

A)Organizing
B)Analyzing
C)Leading
D)Controlling
E)Planning

Question 65

Tom oversees all the operations in his firm,from purchasing to manufacturing to human resources to finance and accounting functions.Tom is a ________ of his firm.

A)general manager
B)line manager
C)functional manager
D)team leader
E)director

Question 66

Team leaders ideally report to the ________.

A)top managers
B)board of directors
C)board of trustees
D)first-line managers
E)middle managers

Question 67

Corporate governance is most likely to occur when:

A)a board of directors holds top management accountable for organizational performance.
B)minority members are denied the full benefits of organizational membership.
C)the traditional top-down "do as I say" form of management prevails.
D)top managers guide the performance of the organization as a whole.
E)team leaders report to middle managers about the performance of the nonmanagerial workers.

Question 68

________ are mainly in charge of guiding the performance of the organization as a whole or of one of its major parts.

A)Top managers
B)Board of directors
C)Middle managers
D)First-line managers
E)Board of trustees

Question 69

________ directly contribute to producing the organization's goods or services.

A)Line managers
B)Staff managers
C)Top managers
D)Middle managers
E)Trustees

Question 70

The upside-down pyramid view of organizations shows:

A)managers at the top being in charge of the overall operations of the organization.
B)customers at the top being served by workers who are supported by managers.
C)that board of directors can hold top management accountable for organizational performance.
D)that operating and frontline workers are at the bottom of the pyramid followed by the middle managers.
E)that the primary job of top executives is to preserve the resources of the company.

Question 71

Clinic directors in hospitals,deans in universities,and division managers in businesses belong to the category of ________.

A)board of directors
B)middle managers
C)first-line managers
D)top managers
E)board of trustees

Question 72

Who elects the members of the board of directors?

A)Top managers
B)Stockholders
C)Middle managers
D)First-line managers
E)Senior staff

Question 73

In the context of the management process,________ is the process of setting objectives and determining what should be done to accomplish them.

A)organizing
B)inspiring
C)leading
D)planning
E)controlling

Question 74

Keith is the sales manager of a firm and his responsibility is limited to the sphere of sales.Keith's job profile indicates that he is the ________ of the firm.

A)director
B)general manager
C)trustee
D)stockholder
E)functional manager

Question 75

In the context of the management process,organizing is the process of:

A)setting objectives and determining what should be done to accomplish them.
B)assigning tasks,allocating resources,and coordinating work activities.
C)preparing team members to achieve closure and disband.
D)measuring performance and taking action to ensure desired results.
E)motivating team members to increase team cohesiveness so as to ensure the occurrence of groupthink.

Question 76

________ is the overall essence of human experiences in the workplace.

A)Productivity
B)Competency
C)Performance effectiveness
D)Quality of work life
E)Performance efficiency

Question 77

To which of the following categories does the chief financial officer CFO)of an organization typically belong?

A)Board of directors
B)Middle managers
C)First-line managers
D)Top managers
E)Board of trustees

Question 78

A manager in a public or nonprofit organization might be referred to as an):

A)director
B)president
C)administrator
D)team leader
E)trustee

Question 79

The chief information officer CIO)of an organization belongs to the category of ________.

A)board of directors
B)middle managers
C)first-line managers
D)top managers
E)board of trustees

Question 80

Staff managers:

A)directly contribute to producing the organization's goods.
B)use special technical expertise to advise and support line workers.
C)look after the administration of nonprofit organizations.
D)are appointed by the stockholders.
E)elect the top managers.