Deck 1: Management and Organizations

Question 1

When a manager performs the controlling function of management,he must monitor and evaluate performance.

Answer 1

True

Question 2

A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished.

Answer 2

True

Question 3

Efficiency is described as "doing things right."

Answer 3

True

Question 4

Effectiveness refers to getting the most output from the least amount of input.

Question 5

Managers play an important role in dealing with various challenges being faced by organizations today.

Question 6

In order for organizations to survive successfully,managers must create a customer-responsive organization.

Question 7

A manager's job is all about personal achievement.

Question 8

Conceptual skills are less important to top managers.

Question 9

Directing and motivating are part of the controlling function of management.

Question 10

In traditionally structured organizations managers can be classified as first-line managers,middle managers,or top managers.

Question 11

The four contemporary functions of management are planning,organizing,leading,and controlling.

Question 12

Technical skills become less important as a manager moves into higher levels of management.

Question 13

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Question 14

According to Robert L.Katz,managers need to have technical,human,and conceptual skills.

Question 15

A great manager makes a job more enjoyable and productive.

Question 16

Figurehead,leader,and liaison are all interpersonal managerial roles according to Mintzberg.

Question 17

Today's managers are just as likely to be women as they are men.

Question 18

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives,but have not yet become tools used extensively in the workplace.

Question 19

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 20

Determining who reports to whom is part of the controlling function of management.

Question 21

Supervisor is another name for which of the following?

A)team leader
B)middle manager
C)first-line manager
D)top manager

Question 22

In successful organizations,________.

A)high efficiency and high equanimity go hand in hand
B)high efficiency and high effervescence go hand in hand
C)high efficiency and high effectiveness go hand in hand
D)high efficiency and high accessibility go hand in hand

Question 23

________ have titles such as executive vice president,chief operating officer,and chief executive officer.

A)Team leaders
B)Middle managers
C)First-line managers
D)Top managers

Question 24

________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

A)First-line managers
B)Top managers
C)Production managers
D)Research managers

Question 25

Wasting resources is considered to be an example of ________.

A)inefficacy
B)ineffableness
C)inefficiency
D)ineffectiveness

Question 26

Today,the basic management functions include ________.

A)planning,organizing,commanding,and coordinating
B)planning,organizing,coordinating,and controlling
C)planning,organizing,commanding,and controlling
D)planning,organizing,leading,and controlling

Question 27

An automobile manufacturer increased the total number of cars produced keeping the production cost the same.The manufacturer ________.

A)increased its equity
B)increased its efficiency
C)increased its effectiveness
D)increased its effability

Question 28

A ________ is an example of a first-line manager.

A)division manager
B)store manager
C)regional manager
D)shift manager

Question 29

Which of the following is an example of an efficient manufacturing technique?

A)cutting inventory levels
B)increasing the amount of time to manufacture products
C)increasing product reject rates
D)meeting customers' rigorous demand

Question 30

Establishing strategies for achieving organizational goals is a part of the ________ function.

A)leading
B)coordinating
C)planning
D)organizing

Question 31

Management is universally needed in all organizations.

Question 32

Managers with titles such as regional manager,project leader,or division manager are ________.

A)first-line managers
B)top managers
C)production managers
D)middle managers

Question 33

Innovation is confined to high-tech and other technologically sophisticated organizations.

Question 34

Effectiveness is associated with ________.

A)reducing inventory
B)decreasing production time
C)doing the right things
D)doing things right

Question 35

An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

A)an assembly line worker
B)a laborer
C)a manager
D)a salesperson

Question 36

Which of the following statements regarding managers in today's world is accurate?

A)Their age range is limited to between 30 and 65 years.
B)They are found only in large corporations.
C)They can be found exclusively in for-profit organizations.
D)The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Question 37

A portion of a manager's job,especially at lower organizational levels may entail duties that are often more clerical than managerial.

Question 38

Henri Fayol,in the early part of the twentieth century proposed that all managers perform ________ functions.

A)three
B)four
C)five
D)nine

Question 39

Whereas ________ is concerned with the means of getting things done,________ is concerned with the ends,or attainment of organizational goals.

A)effectiveness; efficiency
B)efficiency; effectiveness
C)effectiveness; effability
D)efficiency; experience

Question 40

________ involves ensuring that work activities are completed efficiently and effectively by the people responsible for doing them.

A)Commanding
B)Managing
C)Planning
D)Organizing

Question 41

Which of the following is an example of an informational role according to Mintzberg?

A)liaison
B)monitor
C)negotiator
D)resource allocator

Question 42

The ________ roles involve collecting,receiving,and disseminating information,according to Mintzberg's managerial roles.

A)interpersonal
B)informational
C)technical
D)decisional

Question 43

Technical skills include ________.

A)experience gained by experiments that are used in performing managerial tasks
B)job specific knowledge needed to proficiently perform work tasks
C)the ability to work well with individuals and groups
D)skills managers use to think and to conceptualize about abstract and complex situations

Question 44

________ developed a categorization scheme for defining what managers do,consisting of 10 different but highly interrelated roles.

A)Henri Fayol
B)Abraham Maslow
C)Henry Mintzberg
D)Peter Drucker

Question 45

Conceptual skills involve ________.

A)managing employees who use tools to produce the organization's products
B)communicating with customers
C)thinking about abstract and complex situations
D)inspiring enthusiasm and trust among employees

Question 46

The ________ role (as Mintzberg defined it)is more important for lower-level managers than it is for either middle-or top-level managers.

A)leader
B)figurehead
C)negotiator
D)disseminator

Question 47

According to Mintzberg's managerial roles,the ________ roles are ones that involve people and other duties that are ceremonial and symbolic in nature.

A)informational
B)interpersonal
C)technical
D)decisional

Question 48

Managers with good ________ know how to communicate,motivate and lead to get the best out of their people.

A)human skills
B)conceptual skills
C)technical skills
D)empirical skills

Question 49

Motivating subordinates is primarily associated with the management function of ________.

A)planning
B)organizing
C)leading
D)controlling

Question 50

The process of monitoring,comparing,and correcting is called ________.

A)controlling
B)planning
C)leading
D)organizing

Question 51

Which of the following skills tend to be more important for first-line managers since they manage employees who produce the organization's product?

A)human
B)technical
C)conceptual
D)empirical

Question 52

Understanding building codes would be considered a ________ skill for a building contractor.

A)human
B)technical
C)conceptual
D)empirical

Question 53

Which of the following is true concerning the three managerial skills?

A)Technical skills tend to be most important for middle-level managers.
B)Conceptual skills are most important for lower-level managers.
C)Human skills remain equally important to all levels of management.
D)Technical skills increase and conceptual skills decrease in importance as a manager climbs the organizational chart.

Question 54

Which of the following is not an example of an interpersonal role according to Mintzberg?

A)figurehead
B)leader
C)liaison
D)spokesperson

Question 55

Organizing includes ________.

A)setting organizational goals
B)hiring organizational members
C)motivating organizational members
D)determining who does what tasks

Question 56

Which of the following skills involves the ability to work well with other people,both individually and in a group?

A)technical skills
B)assessment skills
C)planning skills
D)human skills

Question 57

A manager resolving conflict among organizational members is performing which of the following functions?

A)controlling
B)planning
C)organizing
D)leading

Question 58

Robert L.Katz proposed ________.

A)three critical managing skills
B)ten critical managing roles
C)five traditional management functions
D)six traditional management styles

Question 59

Katz proposed that managers need ________ skills.

A)technical,human,and financial
B)human,empirical,and mechanical
C)technical,interpersonal,and legal
D)technical,human,and conceptual

Question 60

Which of the following is an example of a decisional role according to Mintzberg?

A)monitor
B)entrepreneur
C)figurehead
D)disseminator

Question 61

McKenna is a ________.

A)top manager
B)supervisor
C)middle manager
D)first-line manager

Question 62

Kelly,Ben,Dan,and McKenna are part of an organization that has a ________.

A)traditional committee structure
B)traditional pyramid structure
C)modern matrix structure
D)modern jury structure

Question 63

Which of the following represents one of the rewards of being a manager?

A)operating with limited resources
B)receiving recognition in the organization
C)motivating workers in chaotic situations
D)doing duties that are more clerical than managerial

Question 64

Which of the following represents one of the challenges of management?

A)enjoy relatively easy work
B)support,coach,and nurture others
C)have little influence on organizational outcomes
D)have to deal with a variety of personalities

Question 65

Ben and Dan are ________.

A)top managers
B)middle managers
C)supervisors
D)first-line managers

Question 66

Kelly is a ________.

A)top manager
B)nonmanagerial employee
C)middle manager
D)first-line manager

Question 67

After the merger,the management then makes a deliberate arrangement of people to accomplish specific purposes.Such an arrangement makes up a(n)________.

A)trust
B)coalition
C)organization
D)affinity group

Question 68

The universality of management means that ________.

A)all managers in all organizations perform the four management functions
B)all managers in all organizations perform the same quantity of managerial functions
C)all managers in all organizations perform managerial functions in similar ways
D)any manager can work in any organization and perform any management function

Question 69

Which of the following types of managerial positions is most likely to involve clerical duties?

A)supervisor
B)regional manager
C)project leader
D)president

Question 70

Which of the following is true regarding the changes that a manager's job is undergoing?

A)Managers practicing sustainability integrate economic,environmental,and social opportunities into the business strategy.
B)Digitization hardly affects a manager's responsibilities.
C)According to managers,employees contribute the least to the success of a customer service organization.
D)Innovative efforts are exclusively important for managers serving in high-tech organizations.

Question 71

The engineers have to be informed that,________ are the people who direct the activities of others in an organization.

A)directors
B)managers
C)subordinates
D)line workers

Question 72

Management is needed in all types and sizes of organizations,at all organizational levels and in all organizational work areas,and in all organizations,no matter where they are located.This principle is known as the ________.

A)impartiality of management
B)neutrality of management
C)universality of management
D)reality of management

Question 73

The engineers need to be informed that supervisors may frequently be referred to as ________.

A)middle managers
B)top managers
C)project leaders
D)first-line managers

Question 74

From a business perspective,a company's ability to achieve its business goals and increase long-term shareholder value by integrating economic,environmental,and social opportunities into its business strategies is known as ________.

A)accountability
B)universality
C)equitability
D)sustainability

Question 75

Many of the engineers in the group are unclear about what managers actually do.Your training materials should explain that a manager's job focuses on ________.

A)performing clerical duties
B)personal achievement
C)helping others accomplish their work goals
D)supervising groups rather than individual employees

Question 76

Social media is a communications tool which should not be used to ________.

A)publish one-way messages from managers to employees
B)connect with customers
C)manage human resources
D)tap into innovation and talent

Question 77

Increased accountability of employees is typically caused by ________.

A)increased digitization
B)increased emphasis on organizational ethics
C)security threats to the organization
D)discrimination concerns

Question 78

Which of the following is true regarding a manager's job with respect to customers?

A)Today,the majority of employees in developed countries work in product sectors.
B)Managers have not yet recognized the importance of delivering consistent high-quality customer services.
C)Managers must create a customer-responsive organization in order to survive successfully in today's environment.
D)Employees play an insignificant role in delivering quality customer services.

Question 79

Which of the following changes has resulted in the shifting of organizational boundaries?

A)digitization
B)increased emphasis on organizational ethics
C)increased competitiveness
D)changing security threats

Question 80

Brenda's ability to complete activities efficiently and effectively with and through other people is known as ________.

A)management
B)leadership
C)entrepreneurship
D)delegation