Deck 13: Creating and Managing Teams

Question 1

Group A has been meeting for one month and is having some difficulty in appointing its leader.At least three individuals are qualified to keep the group's focus on its objectives,but the group has yet to decide which person will lead.Group A is at the ________ stage.

A)forming
B)performing
C)storming
D)norming

Answer 1

C

Question 2

In this meeting,the group is discussing a code of conduct to be observed by all members,such as arriving on time and not interrupting the speaker.This group is in the ________ stage.

A)forming
B)norming
C)storming
D)performing

Answer 2

B

Question 3

During the ________ stage of the group development process,a relatively clear hierarchy of leadership and agreement on the group's direction emerge.

A)forming
B)storming
C)norming
D)performing

Answer 3

B

Question 4

The ________ stage in the group development process is complete when members begin to think of themselves as part of a group.

A)forming
B)storming
C)norming
D)performing

Question 5

In which stage of group development does the group focus its attention on wrapping up activities instead of task performance?

A)storming
B)adjourning
C)forming
D)norming

Question 6

For a new project,Eldon forms a team of individuals from various functional departments.After a few days Eldon observes conflicts within the group over who will control it and what the group needs to be doing.This team is now in the ________ stage of group development.

A)storming
B)forming
C)performing
D)norming

Question 7

The ________ stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

A)storming
B)forming
C)performing
D)norming

Question 8

Groups that are determined by the organization chart and composed of individuals who report directly to a given manager are called ________.

A)command groups
B)task groups
C)cross-functional teams
D)self-managed teams

Question 9

The ________ stage of the group development process is one in which close relationships develop and the group becomes cohesive.

A)norming
B)forming
C)storming
D)performing

Question 10

David supervises a group of employees who work towards achieving organizational goals.This group can be called a ________.

A)self-managed team
B)task group
C)command group
D)cross-functional team

Question 11

It became clear that both Cathy and Simon felt they should lead the group.Other group members began aligning themselves with one or the other.This group is in the ________ stage.

A)forming
B)norming
C)storming
D)performing

Question 12

It is Black Friday.Several people are waiting outside the popular electronics store for someone to unlock the doors.These people constitute a(n)________.

A)formal group
B)informal group
C)social group
D)crowd

Question 13

The first group meeting is in progress.The five attendees are exchanging contact information and getting acquainted.This group is in the ________ stage.

A)forming
B)norming
C)storming
D)performing

Question 14

Group D has been working on developing a product which is now ready to hit the market.The group members are happy about the work they've done on this product.The focus has now shifted from productivity to tying up loose ends.Group D is at the ________ stage.

A)forming
B)performing
C)norming
D)adjourning

Question 15

Which of the following refers to independent formal groups whose members,in addition to their regular jobs,take on traditional managerial responsibilities,such as hiring,planning and scheduling,and evaluating performance?

A)command groups
B)task groups
C)self-managed teams
D)cross-functional teams

Question 16

Which of the following stages in group development involves defining the group's structure and leadership?

A)norming
B)storming
C)performing
D)forming

Question 17

Group C has been meeting for two months and seems to be progressing extremely well.You observe that the group meets every morning and spends the first five minutes chatting.They then review the decisions of the last meeting followed by a discussion on the status of their current tasks.Group C is currently at the ________ stage.

A)norming
B)performing
C)storming
D)adjourning

Question 18

Which of the following is considered to be the last stage of group development for permanent work groups?

A)performing
B)norming
C)storming
D)adjourning

Question 19

Which of the following is an example of a formal group?

A)people who assemble in the company library to read
B)a group of employees attending a colleague's wedding
C)a functional department in an organization
D)a group of employees who meet after work to play basketball

Question 20

Every summer ABC Corp.hosts a picnic for employees and their families.The group that plans and makes all the arrangements for this event would be called a ________.

A)self-managed team
B)task group
C)command group
D)cross-functional team

Question 21

Self-managed teams function in an independent and informal manner.

Question 22

Describe the differences between formal and informal groups,giving examples of each.

Question 23

Students often complain that having to work with assigned teammates results in a poorer group project.They are complaining about a(n)________.

A)external condition
B)internal condition
C)group member resource
D)group task

Question 24

Under some conditions,high levels of conflict are conducive to high levels of group performance.

Question 25

Which of the following refers to a prestige grading,position,or rank within a group?

A)role
B)status
C)stature
D)membership

Question 26

Task groups are permanent teams that take on special projects.

Question 27

Her instincts told her the group was heading in a very wrong direction but Natalie didn't want to cause a scene by disagreeing,especially when she was apparently the only one with reservations.Natalie has succumbed to ________.

A)group norms
B)social loafing
C)groupthink
D)groupshift

Question 28

Whenever one of her group got within ten feet of her,Christine chirped,"Oh good! You've come to help me." This group is likely to have low productivity because ________.

A)Christine lacks sociability
B)Christine lacks self-reliance
C)Christine possesses authoritarianism
D)Christine is unconventional

Question 29

Which of the following is a negative aspect of group norms?

A)Being part of a group has the ability to increase an individual's antisocial actions.
B)The most widespread norms are those related to dress codes.
C)Groups become dysfunctional when they maintain strict norms.
D)Norms do not influence employees' performance.

Question 30

"Slow down,Mary.You're making us all look bad." These comments likely came from a worker concerned about ________.

A)group roles
B)group norms
C)groupthink
D)social loafing

Question 31

When Fred's department head explained what was expected of him as a new professor in terms of maintaining discipline in his classroom and providing students with a challenging course,he was referring to Fred's ________ at the university.

A)role
B)status
C)obligations
D)duties

Question 32

List and discuss the five stages of group development.

Question 33

Asch's experiment,which used lines of varying lengths to test group behavior,has shown the existence of ________.

A)group norms
B)workplace conformity
C)social loafing
D)role conflicts

Question 34

In the group development process,the forming stage is complete when members begin to think of themselves as part of a group.

Question 35

Formal groups are work groups that are defined by the organization's structure and have designated work assignments and specific tasks directed at accomplishing organizational goals.

Question 36

This group should have worked well together.Each of them had at least five years seniority and had scored well on past performance evaluations.They all knew what needed to be done.But it seemed they were always upset about something.This group probably lacked ________.

A)communication skills
B)independence
C)conflict resolution skills
D)sociability

Question 37

Behavior patterns expected of someone occupying a given position in a social unit is called a ________.

A)role
B)status
C)norm
D)persona

Question 38

The reluctance of George's group mates to voice their opposition to several issues in order to maintain group harmony is an example of ________.

A)social loafing
B)group norms
C)groupshift
D)groupthink

Question 39

The acceptable standards or expectations that are shared by a group's members are referred to as ________.

A)affiliations
B)norms
C)criteria
D)morals

Question 40

Which of the following traits is negatively related to group productivity and morale?

A)unconventionality
B)self-reliance
C)independence
D)sociability

Question 41

Odill intentionally included in his team individuals with opposing views,believing that a variety of opinions made for better decisions.Odill has a(n)________ view of conflict.

A)human relations
B)liberal
C)traditional
D)interactionist

Question 42

Celine feels that the form of marketing their company is using isn't working anymore.Merle disagrees vehemently.Those in the company who view the conflict over the marketing strategy as bad and harmful have a(n)________ view of conflict.

A)human relations
B)relational
C)traditional
D)interactionist

Question 43

Which of the following is true about the effectiveness of individual decision making over group decision making?

A)Individual decisions tend to be more accurate.
B)Individual decisions are better when dealing with complex issues.
C)Individuals tend to be more creative than groups.
D)Individual decisions are made faster than group decisions

Question 44

The ________ view of conflict management argues that conflicts must be avoided as it indicates a problem within the group.

A)human relations
B)traditional
C)interactionist
D)obstructionist

Question 45

The type of conflicts that support group goals and improve performance are called ________.

A)planned conflicts
B)dysfunctional conflicts
C)natural conflicts
D)functional conflicts

Question 46

In comparison to large groups,small groups ________.

A)have shorter group tenure
B)are faster at completing tasks
C)have longer norming processes
D)are better at obtaining diverse input

Question 47

The ________ of conflict management argues that some conflict is absolutely necessary for effective organizational performance.

A)traditional view
B)reactionist view
C)human relations view
D)interactionist view

Question 48

Which of the following suggestions will help reduce the effect of social loafing in groups?

A)clearly identify individual responsibilities
B)provide group rewards instead of individual rewards
C)increase the overall size of the group
D)form homogeneous groups to increase group cohesiveness

Question 49

Daniela and Navaro disagree on the best way to promote a new product.Those in the company who view the conflict over the promotion strategy as natural and inevitable have a(n)________ view of conflict.

A)human relations
B)reactionist
C)traditional
D)interactionist

Question 50

Which of the following is true about group decision making?

A)Groups tend to foster equal participation in decision making.
B)The pressure to conform is low when working in groups.
C)Groups take more time to arrive at a decision.
D)Groups usually make decisions based on incomplete information.

Question 51

Stacey was invited to become a member of the class project team because the other members knew she had a high GPA and worked hard on all her individual assignments.Although the other members worked diligently to complete their parts,Stacey was not giving her best effort to this team.Which of the following is a possible explanation for Stacey's behavior?

A)social loafing
B)status incongruence
C)role ambiguity
D)group cohesiveness

Question 52

Large groups consistently get better results than smaller ones,when the group is involved in ________.

A)getting things done
B)routine tasks
C)problem solving
D)long-term projects

Question 53

Individuals have the tendency to expend less effort when working collectively than when working individually.Which of the following concepts relates most closely to this behavior?

A)social loafing
B)role conflict
C)role ambiguity
D)nonconformity

Question 54

She was the matriarch of the department,the most senior employee.She always sat immediately to the right of the manager in all department managers.No one dared take her chair.That chair was a symbol of her ________.

A)importance
B)age
C)status
D)seniority

Question 55

Which of the following statements is true about group decision making?

A)It generates more complete information and knowledge.
B)It takes less time to reach a solution than it would an individual.
C)It prevents any one minority from dominating or influencing the final decision.
D)It is most suitable for matters that need to be critically evaluated.

Question 56

This group really clicked.They got along well both professionally and socially.While at work they focused on work.This group is likely to experience ________ in productivity.

A)a strong increase
B)a moderate increase
C)no change
D)a decrease

Question 57

Age,skill,and experience are examples of ________.

A)formal status categories
B)informal status categories
C)internal status categories
D)external status categories

Question 58

Which of the following is an accurate statement regarding status systems?

A)Anything can have status value if others in the group evaluate it that way.
B)Status is a weak employee motivator even though it has behavioral consequences.
C)Status can only be formally conferred on individuals.
D)Status systems are independent of aspects such as prestige and grading.

Question 59

A lot is riding on the success of this project.All nine members will share in the rewards.But Ted just doesn't have time to complete his assignment so he rationalizes that no one outside the group will know what he did or did not do anyway.Ted is engaged in ________.

A)nonconventionality
B)group norms
C)groupthink
D)social loafing

Question 60

________ occurs when a supervisor earns less than his or her subordinates.

A)Informal status
B)Role conflict
C)Role ambiguity
D)Status incongruence

Question 61

Molly is dating Megan's ex-boyfriend.The two ladies would prefer not to be in the same room with each other.This is a type of ________ conflict.

A)task
B)process
C)relationship
D)interpersonal

Question 62

The human relations view of conflict held that conflict must be avoided because it indicates a problem within the group.

Question 63

Strategies such as avoidance,forcing,and compromise are used to resolve high conflict levels.

Question 64

In which of the following conflict resolution techniques are conflicts resolved by seeking an advantageous solution for all the parties involved?

A)collaborating
B)compromising
C)forcing
D)accommodating

Question 65

Which of the following types of conflict is most likely to be dysfunctional?

A)status conflict
B)relationship conflict
C)process conflict
D)task conflict

Question 66

An individual's role in a group is not defined by the internal structure of the group.

Question 67

The typical interaction between a buyer and seller of a car in which offers are made and countered is an example of ________.

A)collaborating
B)forcing
C)compromising
D)accommodating

Question 68

A manager attempts to resolve a conflict by seeking an advantageous solution for all the parties involved.This conflict management technique is called accommodating.

Question 69

Michael thought they should start by reviewing what had been done in the past.Michelle thought they should study the current situation first.This is an example of ________ conflict.

A)process
B)procedural
C)task
D)functional

Question 70

________ conflict relates to the content and goals of the work.

A)Task
B)Process
C)Relationship
D)Network

Question 71

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

Question 72

Social loafing is the tendency for an individual to expend less effort when working collectively than when working individually.

Question 73

The group could not agree on what needed to be done.Some thought they were to research and present data; others thought they were to make recommendations.This is an example of ________ conflict.

A)process
B)task
C)relationship
D)functional

Question 74

Which of the following types of conflict is based on how the work gets done?

A)process conflict
B)relationship conflict
C)task conflict
D)role conflict

Question 75

One negative aspect about group norms is that being part of a group can increase an individual's antisocial actions.

Question 76

Groupthink occurs only when group members have a negative image of the group or the leader.

Question 77

A low-to-moderate level of task conflict consistently has a positive effect on group performance.What is the reason for this?

A)It stimulates discussion of ideas that help groups be more innovative.
B)It helps the organization identify employee skills gaps.
C)It helps groups to alter the nature of the work according to the individual needs of team members.
D)It helps groups members identify their individual strengths and weaknesses.

Question 78

Small groups consistently get better results than larger ones when the groups are engaged in problem solving.

Question 79

Groupthink has the ability to undermine critical thinking in the group and harm the quality of decision making.

Question 80

Conflicts can be resolved by withdrawing from them or suppressing them.This conflict management technique is known as ________.

A)compromising
B)forcing
C)accommodating
D)avoiding