Deck 12: Teamwork

Question 1

Teams can satisfy important personal needs for their members, such as affiliation and esteem.

Answer 1

True

Question 2

A team's general purpose should be translated into specific, measurable performance goals.

Answer 2

True

Question 3

Self-managed teams, compared to traditionally managed teams, have more productivity but experience higher costs.

Answer 3

False

Question 4

Self-managed teams coordinate and provide direction to the subunits under their jurisdiction and integrate work among subunits.

Question 5

Semiautonomous groups are also known as self-managing teams.

Question 6

Ultimately teamwork is motivated by tying rewards to team performance.

Question 7

During the forming stage of team development, group members agree on their shared goals that results in closer relationships.

Question 8

Leaders should closely supervise instead of doing real work to accomplish team goals.

Question 9

Work teams are typically a clear part of the formal organization structure.

Question 10

Transnational teams tend to be parallel teams.

Question 11

Teams are ineffective as a building block for organization structure.

Question 12

Teams with both difficult goals and specific incentives to attain them achieve the highest performance levels.

Question 13

In a team, just having fun together helps develop a deeper sense of purpose.

Question 14

In true self-managed teams, the coach is an actual member of the team.

Question 15

One major advantage of self-managed teams is that they have no managerial responsibilities.

Question 16

In today's organizations, teams are used in the same way as had been done in the past.

Question 17

Groups always keep progressing from one stage of team leadership to the other; they never remain at any level for a long time.

Question 18

If team members are to be rewarded differentially, such decisions are better left only to the boss.

Question 19

When trust is low, members may spend more time trying to influence team dynamics to protect their own interests than performing their actual jobs.

Question 20

Teams can enhance speed and be powerful forces for innovation and change.

Question 21

For a cohesive group to make good decisions, it should establish a norm of constructive disagreement.

Question 22

Which of the following is a potential contribution of teams?

A) Increased cost
B) Decreased tempo
C) Better friendships
D) Increased productivity
E) Modernism

Question 23

Which of the following holds true for a new team environment?

A) Risk taking is discouraged and punished.
B) Rewards are based on individual performance and contributions to team performance.
C) Most information is "management property."
D) Training for nonmanagers focuses on technical skills.
E) Managers determine "best methods."

Question 24

Avoiding can be necessary when cutting costs or dealing with other scarce resources.

Question 25

A(n) _____ is a collection of people who interact to undertake a task but do not necessarily perform as a unit or achieve significant performance improvements.

A) group
B) environment
C) team
D) organization
E) project

Question 26

Competing is a strong response in which people focus strictly on their own wishes and are unwilling to recognize the other person's concerns.

Question 27

Which of the following occurs in a traditional work environment?

A) Everyone works to continuously improve methods and processes.
B) Measured risk taking is encouraged and supported.
C) Managers and team members jointly determine and plan the work.
D) Most information is freely shared at all levels.
E) People work alone.

Question 28

If a highly cohesive group has low-performance norms, that group will have the best performance.

Question 29

When teams have a high degree of dependence on outsiders, parading is the best strategy.

Question 30

Compromise may be useful when people are under time pressure, when they need to achieve a temporary solution, or when collaboration fails.

Question 31

Which of following is true of a traditional work environment?

A) Jobs require broad skills and knowledge.
B) Cross-training is the norm.
C) Measured risk taking is encouraged and supported.
D) Training for nonmanagers focuses on technical skills.
E) Most information is freely shared at all levels.

Question 32

Members feel most important in large groups.

Question 33

Teams do not function in a vacuum; they are interdependent with other teams.

Question 34

Which of the following is a characteristic of a traditional work environment?

A) Managers and team members jointly determine and plan the work.
B) Rewards are based on individual performance.
C) Jobs require broad skills and knowledge.
D) Cross-training is the norm.
E) Most information is freely shared at all levels.

Question 35

Which of the following is a characteristic of a new team environment?

A) Everyone works to continuously improve methods and processes.
B) Managers determine and plan the work.
C) Jobs are narrowly defined.
D) Cross-training is viewed as inefficient.
E) Mangers determine "best methods."

Question 36

When people have problems in business-to-business e-commerce, they tend to behave competitively and defensively rather than collaboratively.

Question 37

Which of the following differentiates a group from a team?

A) They are characterized by observable interpersonal interactions.
B) They lead to the realization of extraordinary efficiencies.
C) They do not necessarily perform as a unit.
D) They agree on a common goal to be achieved.
E) They lead to a better organizational structure.

Question 38

A small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable is referred to as a(n):

A) team.
B) organization.
C) environment.
D) project.
E) group.

Question 39

Which of the following holds true for a traditional work environment?

A) Most information is "management property."
B) Managers and team members jointly determine and plan the work.
C) Rewards are based on individual performance and contributions to team performance.
D) Continuous learning requires interpersonal, administrative, and technical training for all.
E) Everyone works to continuously improve methods and processes.

Question 40

Typically conflict can foster creativity when it is about ideas rather than personalities.

Question 41

____ teams have specific assignments, such as research, and members usually must contribute expert knowledge and judgment.

A) Parallel
B) Management
C) Work
D) Project and development teams
E) Transnational

Question 42

In the context of teams, _____ work groups have no managerial responsibilities.

A) self-designing
B) semiautonomous
C) traditional
D) autonomous
E) self-managed

Question 43

In a new work environment, which of the following is true?

A) People work alone.
B) Jobs are narrowly defined.
C) Training for nonmanagers focuses on technical skills.
D) Cross-training is the norm.
E) Risk taking is discouraged and punished.

Question 44

_____ teams operate separately from the regular work structure of the firm on a temporary basis.

A) Management
B) Parallel
C) Work
D) Transnational
E) Virtual

Question 45

_____ teams work toward a one-time product, disbanding once their work is completed.

A) Virtual
B) Management
C) Work
D) Transnational
E) Project and development teams

Question 46

_____ teams typically are well defined, a clear part of the formal organizational structure, and composed of a full-time, stable membership.

A) Parallel
B) Work
C) Project
D) Virtual
E) Development

Question 47

Work groups composed of multinational members whose activities span multiple countries are referred to as:

A) parallel teams.
B) transnational teams.
C) management teams.
D) project and development teams.
E) work teams.

Question 48

In _____ teams, members often come from different units or jobs and are asked to do work that is not normally done by the standard structure.

A) management
B) work
C) transnational
D) parallel
E) virtual

Question 49

_____ work groups make decisions about managing and carrying out major production activities but still get outside support for quality control and maintenance.

A) Quality
B) Autonomous
C) Self-designing
D) Semiautonomous
E) Traditional

Question 50

In _____ teams, workers are trained to do all or most of the jobs in the unit, they have no immediate supervisor, and they make decisions previously made by first-line supervisors.

A) traditional
B) quality
C) semiautonomous
D) self-managed
E) virtual

Question 51

Which of the following is a feature of a new team environment?

A) Managers determine and plan the work.
B) Most information is "management property."
C) Measured risk taking is encouraged and supported.
D) Rewards are based on individual performance.
E) Managers determine "best methods."

Question 52

In _____ work groups, members control decisions about and execution of a complete range of tasks-acquiring raw materials and performing operations, quality control, maintenance, and shipping.

A) parallel
B) autonomous
C) traditional
D) quality
E) semiautonomous

Question 53

_____ are voluntary groups of people drawn from various production teams who make suggestions about the acceptability of a product but have no authority to make decisions or execute.

A) Traditional work groups
B) Quality circles
C) Semiautonomous work groups
D) Autonomous work groups
E) Self-designing teams

Question 54

_____ teams coordinate and provide directions to the subunits under their jurisdiction and integrate work among subunits.

A) Management
B) Project
C) Work
D) Parallel
E) Work

Question 55

_____ teams are physically dispersed and communicate electronically more than face-to-face.

A) Parallel
B) Project and development
C) Work
D) Management
E) Virtual

Question 56

_____ teams make or do things like manufacture, assemble, sell, or provide service.

A) Work
B) Project
C) Parallel
D) Management
E) Development

Question 57

In a(n) _____ work group, the first-line manager plans, organizes, staffs, directs, and controls them, and other groups provide support activities, including quality control and maintenance.

A) autonomous
B) self-designing
C) self-managed
D) traditional
E) semiautonomous

Question 58

_____ teams decide themselves whom to hire, whom to fire, and what tasks the team will perform.

A) Traditional
B) Autonomous
C) Self-designing
D) Quality
E) Semiautonomous

Question 59

_____ teams differ from other work teams not only by being multicultural but also by often being geographically dispersed, being psychologically distant.

A) Parallel
B) Management
C) Transnational
D) Project
E) Development

Question 60

The _____ team is based on authority stemming from hierarchical rank and is responsible for the overall performance of the business unit.

A) transnational
B) parallel
C) work
D) project and development
E) management

Question 61

In the _____ stage of team development, group members agree on their shared goals, and standards and closer relationships develop.

A) storming
B) norming
C) declining
D) performing
E) forming

Question 62

_____ are different sets of expectations for how different individuals should behave.

A) Roles
B) Liaisons
C) Gatekeepers
D) Audits
E) Norms

Question 63

In a _____ leadership approach, the team leader's job focuses on building trust and inspiring teamwork, facilitating and supporting team decisions, broadening team capabilities through projects and assignments, and creating a team identity.

A) team
B) supervisory
C) participative
D) tactical
E) strategic

Question 64

At the _____ leadership level, the team leader handles most (if not all) of the leadership duties, including assigning tasks, making and explaining decisions, training team members, and managing members one-on-one.

A) team
B) supervisory
C) participative
D) tactical
E) strategic

Question 65

_____ occurs when a tightly knit group is so cooperative that agreeing with one another's opinions and refraining from criticizing others' ideas become norms.

A) Cohesiveness
B) Parading
C) Groupthink
D) Probing
E) Brainstorming

Question 66

Under which of the following conditions can social loafing be avoided?

A) Group members do not know each other.
B) Members are unable to observe and communicate with one another.
C) The task is unimportant to the people working on it.
D) Clear performance goals exist.
E) The culture supports individual work.

Question 67

_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

A) Performance
B) Cohesiveness
C) Gatekeeping
D) Parading
E) Probing

Question 68

In the context of roles of a superior team leader, empowering refers to:

A) boosting morale, giving support, providing humor, soothing hurt feelings, and generally exhibiting a concern with members' well-being.
B) influencing team members, as well as obtaining external support for teams.
C) exhibiting social and political awareness, caring for team members, and building trust.
D) seeking information from managers, peers, and specialists, and investigating problems systematically.
E) delegating authority, being flexible regarding team decisions, and coaching.

Question 69

In the context of roles of a superior team leader, scouting refers to:

A) exhibiting social and political awareness, caring for team members, and building trust.
B) boosting morale, giving support, providing humor, soothing hurt feelings, and generally exhibiting a concern with members' well-being.
C) seeking information from managers, peers, and specialists, and investigating problems systematically.
D) influencing team members, as well as obtaining external support for teams.
E) delegating authority, being flexible regarding team decisions, and coaching.

Question 70

Self-managed teams report to a management representative who sometimes is called the:

A) coach.
B) collaborator.
C) mediator.
D) task maintenance specialist.
E) task specialist.

Question 71

In the context of roles of a superior team leader, relating refers to:

A) seeking information from managers, peers, and specialists, and investigating problems systematically.
B) exhibiting social and political awareness, caring for team members, and building trust.
C) influencing team members, as well as obtaining external support for teams.
D) delegating authority, being flexible regarding team decisions, and coaching.
E) boosting morale, giving support, providing humor, soothing hurt feelings, and generally exhibiting a concern with members' well-being.

Question 72

In the context of roles, _____ keep the team moving toward accomplishment of the objectives.

A) collaborators
B) task specialists
C) mediators
D) scouts
E) team maintenance specialists

Question 73

In the _____ stage of team development, hostilities and conflict arise, and people jockey for positions of power and status.

A) performing
B) declining
C) storming
D) deteriorating
E) forming

Question 74

Which of the following is true of team success?

A) When trust is present, teams achieve higher performance.
B) Empowerment is ineffective in enhancing performance among virtual teams.
C) The benefits of teams are increased when they avoid making important decisions.
D) When trust is present, teams achieve higher performance.
E) Team building always culminates in a well-oiled team.

Question 75

Under which of the following conditions a social facilitation effect is maintained?

A) Performance goals are vague.
B) Group members do not know each other.
C) Group members believe that their efforts matter and that others will not take advantage of them.
D) Members cannot observe and communicate with each other.
E) The culture supports individualism.

Question 76

_____ roles are filled by individuals who have particular job-related skills and abilities.

A) Team maintenance specialist
B) Cohesive
C) Participative
D) Collaborative
E) Task specialist

Question 77

In a _____ leadership approach, the team leader seeks input from group members for decisions, provides assignments and experiences to develop members' skills and abilities, coordinates group effort, and the like.

A) team
B) participative
C) supervisory
D) strategic
E) tactical

Question 78

In the _____ stage of team development, the group channels its energies into conducting its tasks.

A) declining
B) norming
C) adjourning
D) storming
E) performing

Question 79

In the context of roles of a superior team leader, persuading refers to:

A) seeking information from managers, peers, and specialists, and investigating problems systematically.
B) delegating authority, being flexible regarding team decisions, and coaching.
C) exhibiting social and political awareness, caring for team members, and building trust.
D) influencing team members, as well as obtaining external support for teams.
E) boosting morale, giving support, providing humor, soothing hurt feelings, and generally exhibiting a concern with members' well-being.

Question 80

In the _____ stage of team development, rules and roles are established that set long-lasting precedents.

A) forming
B) storming
C) norming
D) performing
E) declining