Deck 1: Contemporary Business Professional Communication

Question 1

Our constant connection by way of our smartphones, Internet, and social media networks can easily put us in a state of:

A) Delirium
B) Information distortion
C) Information overload
D) Affinity-seeking

Answer 1

C

Question 2

Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in:

A) Information overload
B) Stimulus apprehension
C) Perceptual "blasts"
D) Mindless messaging

Answer 2

A

Question 3

List and describe the four most common challenges to human communication as explained in this chapter.

Answer 3

Not Answer

Question 4

Which of the following media communicates the highest degree of personalness?

A) Pop-up text
B) Telephone
C) Text messaging
D) E-mail

Question 5

Perception refers to:

A) Identifying incoming stimuli as information that must be processed
B) Seeing, hearing or feeling something with the senses
C) Subjective responses to interactive phenomena
D) Identifying and classifying stimuli apprehended by the senses

Question 6

Communication competence involves knowing what's appropriate and having the requisite communication skills to perform. What is the third factor important to defining communication competence?

A) Interpretation
B) Perception
C) Acknowledging feedback
D) Motivation

Question 7

From a communication perspective, meaning is defined as:

A) Reasoning from concrete to abstract
B) Subjective responses to reality
C) Identifying stimuli in our environment
D) A transactional process

Question 8

The second stage of a linear model of communication involves encoding the intended message.

Question 9

Quiet communicators are often perceived as less competent than their more verbal counterparts.

Question 10

Mindlessness refers to communicating without careful thought about our goals and audience.

Question 11

Intercultural sensitivity can be difficult in the contemporary workplace.

Question 12

Any kind of exchange where mutual influence is involved is called:

A) A transaction
B) An interaction
C) Encoding and decoding
D) Mindless messaging

Question 13

New and emerging technologies used in the workplace are helping to alleviate information overload.

Question 14

Communicators may possess skills and an understanding of what's appropriate in a given situation, but still lack competence.

Question 15

Meanings of messages are subject to the interpretations of the people working with them.

Question 16

The linear model of communication is a more realistic description than the interactive model.

Question 17

Communication apprehension is defined as a "communication problem" in the workplace. How are those with high communication apprehension often perceived at work?

A) As uncooperative and unfriendly
B) Lonely
C) Unable to contribute meaningfully
D) All the above

Question 18

Some communication exchanges go poorly simply because we lack the resources, like time, to think through them carefully. Such less-than-satisfying interactions are characterized as:

A) Linear exchanges
B) Digital naivete
C) Communication apprehension
D) Mindless messaging

Question 19

Identifying and classifying a stimulus apprehended by the senses refers to transmission.

Question 20

Print media are NOT forms addressed in this book.

Question 21

Explain what is meant by the statement "communication is an interactive, rather than a linear, process" and provide an example to support your explanation.

Question 22

Select three of the six typical problems listed in the section "What Goes Wrong in Business and Professional Communication" and describe them.

Question 23

Explain why is face-to-face communication still a "better" option than some other forms? Rely on reasons given in your textbook, as well as your own experiences.

Question 24

What are some of the reasons why information overload is a common problem in contemporary business settings?

Question 25

List and describe the three dimensions of business communication competence.

Question 26

List three of the common goals of business and professional communication. Provide an example of how you have recently used communication to accomplish that goal in a business setting.