Deck 14: Communication Consulting: What Skills Do I Need

Question 1

When costing out your time for services as a consultant, you need to consider preparation time, delivery time, and …:

A) Travel time
B) Contract negotiation time
C) Relational time
D) Debriefing time

Answer 1

D

Question 2

What type of intervention feedback occurs during implementation of the workshop or training session?

A) Summative
B) Formative
C) Deliberative
D) Evaluative

Answer 2

B

Question 3

Clients often want a consultant to solve problems for the organization. Before devising an intervention, however, the consultant must first:

A) Prepare a sound and workable plan.
B) Write a proposal acceptable to the client.
C) Diagnose and understand the problem fully.
D) Dispel any myths the client might have about what is and what is not possible.

Answer 3

C

Question 4

Most consulting contracts require a working knowledge of:

A) Evaluation and assessment
B) Organizational skills
C) Research or the scientific method
D) Business or finance

Question 5

Inexperienced consultants commonly overestimate the amount of time required to do a job well.

Question 6

Consultants often spend many unpaid hours helping clients in order to build a relationship with them.

Question 7

When preparing a consulting plan, the consultant might ask the client, "What outcomes would you like to see as a result of the solution? or "How would you like your employees to behave differently as a result of the intervention?" Both of these questions are designed to:

A) Define the nature and extent of the problem.
B) Specify objectives that need to be targeted.
C) Evaluate the intervention
D) Craft a workable intervention.

Question 8

Your authors suggest that when you start a consulting business, you should begin:

A) Part time
B) By determining your relative worth
C) To cost out your time
D) To develop relationships with your clients

Question 9

Debriefing time refers to the actually execution of training in an organizational setting.

Question 10

What do communication consultants do?

A) Teach much-needed communication skills
B) Interview
C) Direct and produce videos
D) Any or all of the above

Question 11

Consultants help organizations solve persistent problems.

Question 12

Consultants who come across as experts, confident in what they know and what they can do are perceived high in:

A) Self determination
B) Self-efficacy
C) Communication apprehension
D) Self presentation

Question 13

When diagnosing the problem with Michelle in Alex's organization, the communication consultants found that …

A) Michelle was a "bad apple" and needed to be removed
B) Michelle was not the problem; others felt similarly alienated
C) "Fixing Michelle" was the best solution
D) None of the above

Question 14

Good consultants are good communicators but need little familiarity with theory or research.

Question 15

When determining how much your time is worth as a consultant, the first rule is to:

A) Cost out your travel.
B) Identify all unexpected expenses.
C) Comply with the contract.
D) Overestimate your time.

Question 16

Interventions that involve skills training via workshops or training seminars typically require long-term:

A) Scrutiny or reinforcement
B) Multiple trainers
C) Team-building techniques and skills
D) Member empowerment

Question 17

The first step in establishing your own credentials as a communication consultant is:

A) Understand the scientific method
B) Finish your degree
C) Secure the contract
D) Get a job

Question 18

Evaluative consulting involves taking action to change, alter, or solve a problem.

Question 19

Managers and organizational members have little use for the scientific method.

Question 20

Theory and research provides consultants with a:

A) Sense of confidence about everything they do.
B) Greater ability to work with all kinds clients.
C) Firm justification for what they do and why they do it.
D) Unique and intuitive feel for what they must do.

Question 21

Describe how a new consultant might develop a client list.

Question 22

Throughout

Question 23

Explain why a working knowledge of the scientific method is important for a consultant.

Question 24

List the six principles of a sound consulting plan.

Question 25

Summative evaluations should always be tied to intervention objectives

Question 26

Formative evaluation is conducted after the consulting intervention has been implemented.

Question 27

Define the concept of a communication consultant. Be sure to include concrete examples of consultants' activities in your explanation.

Question 28

Preparing a consulting plan involves frequent meetings with the client.

Question 29

List and describe the four factors consultants should consider in determining how much to charge clients.