Deck 13: Troubleshooting Windows Startup

Question 1

 What is a typical symptom that might indicate the MBR record is damaged?

A) loud clicking noise
B) Invalid partition table error
C) RAID not found error message
D) Invalid boot disk error

Answer 1

B

Question 2

) In Windows 7, what startup option can be used to restore the registry settings from the previous login?

A) Last Known Good Configuration
B) System Restore
C) Debugging Mode
D) Safe Recovery

Answer 2

A

Question 3

 What is the name of the program that reads the settings in the Boot Configuration Data (BCD) file and manages the initial startup of the OS?

A) MBR program
B) Session Manager program
C) Windows Boot Loader
D) Windows Boot Manager

Answer 3

D

Question 4

 What is the file name given to the Windows kernel?

A) Kern.sys
B) Ntoskrnl.exe
C) Hal.dll
D) Winkernel.exe

Question 5

 What is responsible for getting a system up and going and finding an OS to load?

A) Windows Boot Loader
B) Startup BIOS
C) Setup BIOS
D) BootMgr

Question 6

 There is no option for networking access when using Safe Mode.

Question 7

 In order to remove any partition or volume information from a selected disk, what diskpart command should be used?

A) format
B) select partition
C) clean
D) create partition primary

Question 8

 A hard boot takes more time than a soft boot.

Question 9

 What command that can be used to manage hard drives, partitions, and volumes?

A) wpeinit
B) bootrec
C) bdcedit
D) diskpart

Question 10

 What command can be used to check for file system errors?

A) System Restore
B) MSconfig
C) sfc /scannow
D) chkdsk /r

Question 11

 What command can be used to scan for Windows installations not stored in the BCD?

A) bootrec /scanOS
B) bootrec /fixmbr
C) bootrec /fixboot
D) bcdedit

Question 12

 The Advanced Boot Options menu appears when a user presses F8 as Windows is loading.

Question 13

 Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?

A) Event Viewer
B) Boot Logging
C) Safe Mode with Networking
D) Windows Boot Manager

Question 14

 A Windows 7 system repair disc can be created using the Backup and Restore utility.

Question 15

) Where is the Windows system registry hive?

A) c: \Windows\reg
B) c: \Windows\settings\config
C) c: \Windows\etc\hive
D) c: \Windows\System32\Config

Question 16

 What program is used to start the part of the Win32 subsystem that displays graphics?

A) Winlogon.exe
B) Ntoskrnl.exe
C) Smss.exe
D) Lsass.exe

Question 17

 As you work to solve a Windows problem, always choose the method that makes the most changes to the system as possible in order to rejuvenate the machine.

Question 18

 What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows startup process?

A) F8
B) spacebar
C) F5
D) Enter

Question 19

 If you suspect corrupted system files are causing issues, what command can be run to search for and replace the corrupted files?

A) chkdsk /scannow
B) sfc /scannow
C) sfc /r
D) chkdsk /r

Question 20

 The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?

A) F4
B) F8
C) F10
D) F12

Question 21

 What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)

A) Activates the HAL
B) starts critical services
C) Loads system registry hive
D) Starts the Session Manager

Question 22

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 restarts the computer by turning off the power or by pressing the Reset button

Question 23

 What error messages indicate that the MBR sector is damaged, or the active partition is corrupt or missing? (Choose all that apply.)

A) No boot device found
B) Error loading operating system
C) Missing operating system
D) Invalid partition table

Question 24

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 a self-diagnostic program used to perform a simple test of the CPU, RAM, and various I/O devices

Question 25

 What dynamic link library handles low-level hardware details?

A) Ntoskrnl.exe
B) Smss.exe
C) Hal.dll
D) Winlogon.exe

Question 26

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 registry settings and device drivers that were in effect when the computer was last logged into successfully

Question 27

 What Windows process is responsible for authenticating users?

A) Lsass.exe
B) Smss.exe
C) Csrss.exe
D) Ntoskrnl.exe

Question 28

) Which of the following text error messages can indicate that BIOS could not find a hard drive? (Choose all that apply).

A) Drive not recognized
B) No boot device available
C) Hard drive not found
D) A disk read error occurred

Question 29

 What two programs are utilized when Windows resumes from hibernation, depending on the motherboard's BIOS/UEFI?

A) winload.exe
B) winresume.exe
C) winwake.efi
D) winresume.efi

Question 30

 What events can occur during BootMgr's role in startup? (Choose all that apply.)

A) POST is performed
B) MBR program searches for partition table
C) the settings in the BCD are read
D) Dual-boot menu is displayed

Question 31

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 to restart a PC without turning off the power

Question 32

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 a small Windows database structured the same as a registry file and contains configuration information about how Windows is started

Question 33

 Registry files, if deleted, can be restored from those saved in what folder?

A) c: \Windows\System32\WinBackup
B) c: \Windows\System32\Config\RegBack
C) c: \Windows\System32\Config\Hive
D) c: \Windows\RegBack

Question 34

 What command can be issued within Windows RE to enable networking?

A) ifconfig start
B) netconf load
C) wpeinit
D) netsh if up

Question 35

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 a command to manage hard drives, partitions, and volumes.

Question 36

 What command can be used to repair a dual boot system?

A) bootsect
B) bootrec
C) bcdedit
D) bootrep

Question 37

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 a lean operating system that can be used to troubleshoot problems when Windows refuses to start

Question 38

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 in Windows 8/7/Vista, the program responsible for loading Windows.

Question 39

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
 for a GPT hard drive, the bootable partition used to boot the OS and contains the boot manager program for the OS

Question 40

Matching
Match each item with a statement below.
a. Windows Recovery Environment (RE)
b. Last Known Good Configuration
c. POST (power-on self test)
d. EFI System Parition (ESP)
e. Boot Configuration Data (BCD) store
f. soft boot
g. diskpart
h. Windows Boot Manager (BootMgr)
i. cold boot
j. fixboot
. A Windows 7/Vista command that repairs the boot sector of the system partition.

Question 41

 What is the SFC tool, and how can it be used to identify files that may need manual replacement?

Question 42

 Describe the Windows 8 refresh ability.

Question 43

 What is the last thing that occurs in the Windows 7 boot process before the Windows desktop appears?

Question 44

 When would you use the "Enable Low-Resolution Video" option?

Question 45

 What is the Last Known Good Configuration?

Question 46

 Describe the difference between a hard boot and a soft boot.

Question 47

 You have received a "No boot device found" notification upon booting your system. What does this mean, and what can you do to troubleshoot it?

Question 48

 What is Windows RE and how can you use it?

Question 49

 What is the first thing that the kernel does when WinLoad turns over the startup process to it?

Question 50

. Describe the Windows 8 reset ability.