Deck 11: Conflict and Negotiation

Question 1

This style of conflict management style focuses on satisfying.

A) Collaboration
B) Compromise
C) Accommodation
D) Avoidance

Answer 1

B

Question 2

_______________ is the rivalry between individuals or groups over an outcome and always has a winner and a loser.

A) Competition
B) Conflict
C) Confidence
D) Contrary

Answer 2

A

Question 3

___________defines conflict within a person, because he or she is motivated to engage in two or more activities that are incompatible.

A) Intrapersonal
B) Interpersonal
C) Intragroup
D) Intergroup

Answer 3

A

Question 4

Which of the following is not a personal source of conflict?

A) Reward systems
B) Personality
C) Style
D) Values

Question 5

Which of the following is not a method to prevent or reduce conflict?

A) Clear task
B) Separation
C) Find a common enemy
D) Decreasing resources

Question 6

____________defines conflict between different groups, departments or divisions that disagree over task, processes, resources, or information.

A) Intrapersonal
B) Interpersonal
C) Intragroup
D) Intergroup

Question 7

Which is the best conflict management style to use when the goals are clearly incompatible, when the parties have equal power, and when a quick solution is needed?

A) Collaboration
B) Compromise
C) Accommodation
D) Avoidance

Question 8

Which is the best conflict management style to use when the issues are not important to you, when your knowledge is limited, and when there is a long-term give and take?

A) Collaboration
B) Competition
C) Accommodation
D) Avoidance

Question 9

_____________involves high concern for satisfying your own needs and the needs of others.

A) Collaboration
B) Competition
C) Accommodation
D) Avoidance

Question 10

____________ is a process whereby two or more parties reach a mutually agreeable arrangement.

A) Negotiation
B) Competition
C) Conflict
D) Interdependence

Question 11

___________ is defined as the extent to which employees depend on others to get their work done.

A) Competition
B) Conflict
C) Interdependence
D) Contrary

Question 12

Which of the following is not one of the common mistakes in negotiation?

A) Irrational escalation of commitment
B) Winner's curse
C) Overconfidence
D) Medium fixed pie

Question 13

Which of the following is not one of the methods to stimulate conflict?

A) Introduce change
B) Decrease task ambiguity
C) Create interdependence
D) Introduce internal competition

Question 14

_____________defines conflict between two or more people who interact and have incompatible goals, styles, or values.

A) Intrapersonal
B) Interpersonal
C) Intragroup
D) Intergroup

Question 15

______________defines conflict within a group when members disagree over group goals, activities, leadership, or processes.

A) Intrapersonal
B) Interpersonal
C) Intragroup
D) Intergroup

Question 16

_____________is a style that is low on assertiveness but high on cooperation.

A) Collaboration
B) Competition
C) Accommodation
D) Avoidance

Question 17

Which is the best conflict management style to use when the issues are complex and require input and information from others, and when commitment is needed?

A) Collaboration
B) Competition
C) Accommodation
D) Avoidance

Question 18

Individuals who consistently use this style are interested in their own positions, ignore the need of others, and view the world as a zero-sum game with winners and losers.

A) Collaboration
B) Competition
C) Accommodation
D) Avoidance

Question 19

Which of the following is not an organizational source of conflict?

A) Goal Incompatibility
B) Uncertainty
C) Interdependence
D) Perception

Question 20

____________is a process in which people disagree over significant issues, therefore creating friction.

A) Competition
B) Conflict
C) Interdependence
D) Contrary

Question 21

Define the term negotiation and describe some common mistakes in negotiation.

Question 22

Describe in detail the relationship between culture and conflict.

Question 23

Name and describe four ways to stimulate conflict.

Question 24

Mythical fixed pie is a common mistake in negotiation.

Question 25

Describe in detail the personal and the organizational sources of conflict.

Question 26

Goal compatibility is a source of organizational conflict.

Question 27

Name and describe seven types and levels of conflict.

Question 28

One of the conditions for conflict to arise is that the disagreement must be ongoing rather than a singular occurrence.

Question 29

The attitudinal approach to managing conflict is aimed at simply stopping the behaviors that are causing the conflict.

Question 30

The behavioral approach to managing conflict addresses the roots of the conflict by focusing on emotions, beliefs, and behaviors.

Question 31

For five conflict management styles, describe when to use each and when not to use each style.

Question 32

Name and describe various conflict prevention and reduction methods.

Question 33

Frederick Taylor viewed conflict as a threat to managerial authority and a waste of time.

Question 34

Distributive negotiation offers a win-win scenario whereby parties try to reach an agreement that benefits them both by focusing on creating new options and solutions.

Question 35

Define conflict and describe the four factors that must be present for conflict to arise and discuss the consequences of conflict in organizations.

Question 36

Cultural values create a social environment that encourages members to select some behaviors over others.

Question 37

Conflict can be viewed as a positive factor in an organization.

Question 38

Compromise is not used when there is an imbalance in power.

Question 39

Name, define, and provide a specific example of five different conflict management styles that are applicable in organizations.

Question 40

Name and describe clearly the behavioral and the attitudinal approaches to conflict.

Question 41

Distinguish between distributive negotiation and integrative negotiation and describe some skills, strategies, and qualities that can be used in negotiation.

Question 42

Name and describe four negotiation strategies.