Deck 5: Motivation and Engagement

Question 1

Which motivation theory suggests that people will be motivated when they expect that their efforts will result in desirable outcomes?

A) Equity theory
B) Expectancy theory
C) Goal setting theory
D) Reinforcement theory

Answer 1

B

Question 2

Which of the following is the correct order for Maslow's hierarchy of needs theory?

A) Self-actualization, esteem, love, safety, and physiological needs.
B) Self-actualization, love, esteem, safety, and physiological needs.
C) Self-actualization, esteem, safety, love, and physiological needs.
D) Esteem, self-actualization, love, safety, and physiological needs.

Answer 2

A

Question 3

Which of the following is not one of the things you can do as a manager to increase trust and engagement?

A) Increase the involvement of people in decisions that affect them.
B) Exhibit a high degree of caring and compassion.
C) Leaders and manager need to be as transparent as possible in the decision making process.
D) Managers and leaders do not necessarily need to be attentive to relationships.

Answer 3

D

Question 4

What are Herzberg's higher order needs called?

A) Hygiene factors
B) Extrinsic factors
C) Motivating factors
D) Actualization

Question 5

Which of the following is not one of the needs in McClelland's needs theories?

A) Affiliation
B) Achievement
C) Power
D) Acceptance

Question 6

Which of the following is not one of the components of motivation?

A) Individual differences
B) Actual job
C) Organization
D) Groups

Question 7

___________ is/are based on personality and values and is/are related to things that are lacking and are desired.

A) Motivation
B) Needs
C) Values
D) Ethics

Question 8

Which of the following is not one of the characteristics of needs?

A) Needs are based on personality and values.
B) Needs are related to things that are lacking and are desired
C) Needs are attitudes or feelings about one's job
D) Needs relate to work motivation.

Question 9

Which theory recommends providing an organizational environment and response patterns that reward and encourage desirable behaviors while discouraging or punishing undesirable ones?

A) Equity theory
B) Expectancy theory
C) Goal setting theory
D) Reinforcement theory

Question 10

_______________is the involvement, satisfaction, and enthusiasm employees have for their work.

A) Employee engagement
B) Organization commitment
C) Job involvement
D) Group development

Question 11

Which of the following is not one of the rules for using reinforcement and punishment?

A) Focus on general job related behaviors
B) Respond quickly
C) Be consistent
D) Use punishment sparingly

Question 12

Which of the following is not one of the aspects of expectancy theory?

A) Introduces a cognitive aspect of motivation.
B) It suggests that motivation involves not just the individual but also opportunities, rewards, and incentives.
C) It reminds us different people have the same skills and abilities.
D) It reminds us that people will tend to exert more effort in those areas where they believe they are more likely to perform well.

Question 13

Which of the following is Maslow's highest level need?

A) Physiological
B) Safety
C) Esteem
D) Self-actualization

Question 14

________________ is a state of mind, desire, energy, or interest that translates into action.

A) Motivation
B) Needs
C) Values
D) Ethics

Question 15

Which of the following is not one of the ways to enhance motivation in expectancy theory?

A) Choose rewards or outcomes that are of value to a particular worker.
B) Work to change the expectancy of existing outcomes, so that the link between hard work and rewards is strengthened.
C) Attempt to change the valence of existing outcomes.
D) Attempt to quantify expectancies.

Question 16

Which of the following is not a potential reaction to inequity?

A) Employee asks for a raise or promotion.
B) Employee works harder or goes to college to get a degree.
C) Employee works fewer hours or holds back ideas from the organization.
D) Employee finds another employee who is different from them.

Question 17

_______________ is the rational and emotional attachment and commitment employees have to their work.

A) Employee engagement
B) Organization commitment
C) Job involvement
D) Group development

Question 18

What are Herzberg's lower order needs called?

A) Hygiene factors
B) Intrinsic factors
C) Motivating factors
D) Actualization

Question 19

Which of the following is Maslow's lowest level need?

A) Physiological
B) Safety
C) Esteem
D) Self-actualization

Question 20

Which is not one of the characteristics of goals in goal setting theory?

A) Measurable
B) Achievable
C) General
D) Reasonable

Question 21

Employee engagement is the rational and emotional attachment and commitment employees have to their work and their organization.

Question 22

Name and describe how the different life stages influence an individual's motives and cognitive and intellectual capabilities.

Question 23

Name and describe the three general components of motivation that are addressed in the various theories in the chapter.

Question 24

Define motivation and name and describe the category of needs from Maslow's hierarchy of needs theory.

Question 25

Name and describe the rules for using reinforcement and punishment.

Question 26

"Think about the salience of various rewards" is one of the commonality of all the motivation theories in the chapter.

Question 27

Hygiene factors are one of the categories of needs from McGregor's needs theories.

Question 28

Describe the assumptions of equity theory, describe possible inequities, and discuss what can be done when there is an inequity.

Question 29

A positive reinforcer is a pleasant outcome that follows a desired behavior and is aimed at encouraging the behavior.

Question 30

The law of effect states that people repeat behaviors that bring them satisfaction and pleasure and stop those that bring them dissatisfaction or pain.

Question 31

Compare and contrast Maslow's needs theory to McGregor, Herzberg, and McClelland's needs theories.

Question 32

McGregor argues that the responsibilities of managers change as the managers change their beliefs about workers.

Question 33

Describe the assumptions of expectancy theory.

Question 34

Name and describe the commonalities of all the motivation theories in the chapter.

Question 35

Needs are based on personality and values are related to things that are lacking and are desired.

Question 36

In creative leadership, the idea is that the inner world of the leader does not dramatically affect what happens in the outer world.