Deck 1: Operations and Productivity

Question 1

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

A)Frank Gilbreth
B)W.Edwards Deming
C)Henry L.Gantt
D)Lillian Gilbreth
E)Frederick W.Taylor

Answer 1

W.Edwards Deming

Question 2

An operations task performed at Hard Rock Café is:

A)borrowing funds to build a new restaurant.
B)advertising changes in the restaurant menu.
C)calculating restaurant profit and loss.
D)preparing employee schedules.
E)all of the above.

Answer 2

preparing employee schedules.

Question 3

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Answer 3

Operations management

Question 4

Which of the following tasks within an airline company are related to operations?

A)crew scheduling
B)international monetary exchange
C)sales
D)advertising
E)accounts payable

Question 5

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Question 6

At Hard Rock Café,tasks that reflect operations or operations management include:

A)designing efficient layouts.
B)providing meals.
C)receiving ingredients.
D)preparing effective employee schedules.
E)all of the above.

Question 7

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Question 8

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Question 9

Which of the following are the primary functions of all organizations?

A)production/operations,marketing,and human resources
B)marketing,human resources,and finance/accounting
C)sales,quality control,and production/operations
D)marketing,production/operations,and finance/accounting
E)research and development,finance/accounting,and purchasing

Question 10

Operations management is applicable:

A)mostly to the service sector.
B)to services exclusively.
C)mostly to the manufacturing sector.
D)to all firms,whether manufacturing or service.
E)to the manufacturing sector exclusively.

Question 11

Competition in the 21st century is no longer between companies; it is between supply chains.

Question 12

Identify three or more operations-related tasks carried out by Hard Rock Café.

Question 13

Define operations management.Will your definition accommodate both manufacturing and service operations?

Question 14

What is a global network of organizations and activities that supply a firm with goods and services?

A)supply tree
B)provider network
C)supply chain
D)vendor network
E)vendor tree

Question 15

The marketing function's main concern is with:

A)producing goods or providing services.
B)procuring materials,supplies,and equipment.
C)building and maintaining a positive image.
D)generating the demand for the organization's products or services.
E)securing monetary resources.

Question 16

An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Question 17

All organizations,including service firms such as banks and hospitals,have a production function.

Question 18

Which of the following would NOT be an operations function in a commercial bank?

A)auditing
B)teller scheduling
C)maintenance
D)collection
E)check clearing

Question 19

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Question 20

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Question 21

Which of the following influences layout design?

A)inventory requirements
B)capacity needs
C)personnel levels
D)technology
E)All of the above influence layout decisions.

Question 22

Which of the following is NOT an element of the management process?

A)controlling
B)leading
C)planning
D)pricing
E)staffing

Question 23

In order to have a career in operations management,one must have a degree in statistics or quantitative methods.

Question 24

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Question 25

What are the five elements in the management process?

A)plan,direct,update,lead,and supervise
B)accounting,finance,marketing,operations,and management
C)organize,plan,control,staff,and manage
D)plan,organize,staff,lead,and control
E)plan,lead,organize,manage,and control

Question 26

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Question 27

Which of the following is one of the 10 strategic operations management decisions?

A)depreciation policy for tax returns
B)advertising
C)process and capacity design
D)pricing
E)debt/equity ratio

Question 28

An operations manager is NOT likely to be involved in:

A)the design of goods and services to satisfy customers' wants and needs.
B)the quality of goods and services to satisfy customers' wants and needs.
C)the identification of customers' wants and needs.
D)work scheduling to meet the due dates promised to customers.
E)maintenance schedules.

Question 29

A(n)________ is a global network of organizations and activities that supply a firm with goods and services.

Question 30

Reasons to study operations management include:

A)studying how people organize themselves for productive enterprise.
B)knowing how goods and services are consumed.
C)understanding what human resource managers do.
D)learning about a costly part of the enterprise.
E)A and D

Question 31

The operations manager performs the management activities of planning,organizing,staffing,leading,and controlling of the OM function.

Question 32

Reasons to study operations management include learning about:

A)how people organize themselves for productive enterprise.
B)how goods and services are produced.
C)what operations managers do.
D)a costly part of the enterprise.
E)all of the above.

Question 33

All of the following decisions fall within the scope of operations management EXCEPT for:

A)creating the company income statement.
B)design of goods and services.
C)location strategy.
D)managing quality.
E)human resources and job design.

Question 34

Identify up to four phenomena that foster specialization and worldwide supply chains.

Question 35

The 10 strategic operations management decisions include:

A)layout strategy.
B)maintenance.
C)process and capacity design.
D)managing quality.
E)all of the above.

Question 36

Which of the following is NOT one of the 10 strategic operations management decisions?

A)layout strategy
B)maintenance
C)process and capacity design
D)mass customization
E)supply chain management

Question 37

Competition in the 21st century is no longer between companies; it is between ________.

Question 38

Which of the following fosters specialization and worldwide supply chains?

A)more expensive transportation
B)instant communication
C)economies of scope
D)managers with a broad knowledge of many things
E)high trade tariffs

Question 39

Which of the following are among the 10 strategic operations management decisions?
I.design of goods and services
II.managing quality
III.layout strategy
IV.marketing
V.pricing of goods and services

A)I,II,V
B)I,II,IV
C)II,III,V
D)I,II,III
E)All of the above

Question 40

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally there is an OM option,which would reduce production costs by 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option.

Question 41

Henry Ford and ________ are credited with the development of the moving assembly line.

Question 42

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

A)Frederick Winslow Taylor
B)Henry Ford
C)Eli Whitney
D)Whitney Houston
E)Lillian Gilbreth

Question 43

Henry Ford is known as the Father of Scientific Management.

Question 44

Identify the 10 strategic OM decisions.

Question 45

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

A)1920s; statistical sampling
B)United Kingdom; mass production
C)U.S.Army; logistics
D)nineteenth century; interchangeable parts
E)1900s; queuing theory

Question 46

Shewhart's contributions to operations management came during the Scientific Management Era.

Question 47

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

A)1920s; statistical sampling
B)United Kingdom; mass production
C)U.S.Army; logistics
D)nineteenth century; interchangeable parts
E)1890s; queuing theory

Question 48

Henry Ford is noted for his contributions to:

A)material requirements planning.
B)statistical quality control.
C)assembly line operations.
D)scientific management.
E)time and motion studies.

Question 49

Walter Shewhart is listed among the important people of operations management because of his contributions to:

A)assembly line production.
B)measuring productivity in the service sector.
C)just-in-time inventory methods.
D)statistical quality control.
E)information technology.

Question 50

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Question 51

Which of the following statements is TRUE?

A)The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
B)The origins of management by exception are generally credited to Frederick W.Taylor.
C)The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
D)The origins of the scientific management movement are generally credited to Henry Ford.
E)The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 52

Which of the following is NOT a strategic operations management decision?

A)maintenance
B)price
C)layout design
D)quality
E)inventory

Question 53

Who among the following is associated with contributions to quality control in operations management?

A)Charles Babbage
B)Henry Ford
C)Frank Gilbreth
D)W.Edwards Deming
E)Henri Fayol

Question 54

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Question 55

The "Father of Scientific Management" is:

A)Henry Ford.
B)Frederick W.Taylor.
C)W.Edwards Deming.
D)Frank Gilbreth.
E)just a figure of speech,not a reference to a person.

Question 56

Customer interaction is often high for manufacturing processes,but low for services.

Question 57

Operations managers should be well versed in what disciplines in order to make good decisions?

Question 58

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Question 59

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Question 60

The field of operations management is shaped by advances in which of the following fields?

A)chemistry and physics
B)industrial engineering and management science
C)biology and anatomy
D)information technology
E)all of the above

Question 61

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

A)2%
B)5%
C)10%
D)20%
E)50%

Question 62

The service sector makes up approximately what percentage of all jobs in the United States?

A)12%
B)40%
C)66%
D)86%
E)94%

Question 63

Which is NOT true regarding differences between goods and services?

A)Tangible goods are generally produced and consumed simultaneously; services are not.
B)Most goods are common to many customers; services are often unique to the final customer.
C)Services tend to have a more inconsistent product definition than goods.
D)Services tend to have higher customer interaction than goods.
E)None,i.e.,all of the above are true.

Question 64

Which of the following services is LEAST likely to be unique,i.e.,customized to a particular individual's needs?

A)dental care
B)hairdressing
C)legal services
D)elementary education
E)computer consulting

Question 65

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

A)10%.
B)20%.
C)25%.
D)40%.
E)50%.

Question 66

Which of the following is a similarity between goods and services?

A)mass production
B)consistency
C)automation
D)Both have quality standards.
E)Both can usually be kept in inventory.

Question 67

Which of the following attributes is most typical of a service?

A)production and consumption occur simultaneously
B)tangible
C)mass production
D)consistency
E)easy to automate

Question 68

Which is NOT true regarding differences between goods and services?

A)Services are generally produced and consumed simultaneously; tangible goods are not.
B)Services tend to be more knowledge-based than goods.
C)Services tend to have a more inconsistent product definition than goods.
D)Goods tend to have higher customer interaction than services.
E)Reselling is unusual in services; goods often have some residual value.

Question 69

Which of the following is the best example of a pure service?

A)counseling
B)oil change
C)heart transplant
D)electric Co-Op
E)restaurant

Question 70

A foundry produces circular utility access hatches (manhole covers).If 120 covers are produced in a 10-hour shift,the productivity of the line is:

A)1.2 covers/hr.
B)2 covers/hr.
C)12 covers/hr.
D)1200 covers/hr.
E)120 covers/hr.

Question 71

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Question 72

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Question 73

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

A)25 boxes/hr.
B)50 boxes/hr.
C)5000 boxes/hr.
D)0.04 boxes/hr.
E)250 boxes/hr.

Question 74

How do services differ from goods? Identify five ways.

Question 75

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Question 76

Which of the following is NOT a typical service attribute?

A)intangible product
B)easy to store
C)customer interaction is high
D)simultaneous production and consumption
E)difficult to resell

Question 77

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

A)180 valves/hr.
B)200 valves/hr.
C)220 valves/hr.
D)880 valves/hr.
E)1760 valves/hr.

Question 78

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

A)2 valves/hr.
B)40 valves/hr.
C)80 valves/hr.
D)200 valves/hr.
E)1600 valves/hr.

Question 79

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

A)14.4 covers/hr.
B)24 covers/hr.
C)240 covers/hr.
D)1200 covers/hr.
E)10 covers/hr.

Question 80

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.