Deck 1: The Operations Function

Question 1

Supply chain management includes all of the following except:

A)Purchasing
B)Inventory control
C)Advertising
D)Customer service

Answer 1

C

Question 2

A productive process approach:

A)Views operations as a separate organizational function
B)Must provide feedback information for control of process inputs and technology
C)Is of limited use in service organizations
D)Disregards human and social concerns

Answer 2

B

Question 3

Capacity decisions:

A)Include staffing and scheduling
B)Include inventory control
C)Include defining product specifications
D)None of these

Answer 3

A

Question 4

The supply chain extends from:

A)Supplier to manufacturing
B)Supplier to supplier
C)Dealer to customer
D)Supplier to customer

Question 5

The four major decision responsibilities of operations management are:

A)Process,quality,capacity,and human resources
B)Process,quality,human resources,and inventory
C)Quality,inventory,human resources,and capacity
D)Quality,capacity,inventory,and human resources
E)Process,capacity,quality,and inventory

Question 6

Inventory decisions and control systems involve:

A)Determining what to order,how much to order,and when to order
B)Tracking the flow of materials
C)Managing the finished goods inventories
D)All of these

Question 7

The transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries.

Question 8

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

A)Logistics
B)Operations
C)Purchasing
D)None of these

Question 9

The essence of operations management can be described by:

A)Process,capacity,and people
B)Decisions,function,and process
C)Planning,control,and organization
D)Integrated planning and control

Question 10

Which of the following does not come under the process category of the operations decision framework?

A)Layout of the facility
B)Job design
C)The type of equipment and technology
D)Product or service inspection
E)Workforce policies

Question 11

Why is operations management a more encompassing term than production management?

A)Operations management is concerned with multiple products and services
B)Operations management refers to service as well as manufacturing organizations
C)Operations management is broader including the financing and marketing functions
D)Operations management makes use of the tools of quantitative analysis and computer systems

Question 12

Which one of the following would not generally be classified under the heading of input in a university system?

A)Staff
B)Equipment
C)Facilities
D)Knowledge
E)Research

Question 13

Which of the following is not a new theme in operations?

A)Globalization of Operations
B)Lean Operations
C)Quality Teams
D)Environmental Concerns
E)Supply Chain Management

Question 14

Supply chain management includes the integration of:

A)Suppliers
B)Manufacturers
C)Customers
D)Both a and b
E)a,b and c

Question 15

The three primary functions that exist in most business organizations are:

A)Operations,accounting,and finance
B)Operations,production,and finance
C)Production,marketing,and human resources
D)Operations,finance,and marketing
E)None of the above

Question 16

The process view provides a basis for viewing an entire business as a system of interconnected processes.

Question 17

Approximately,what percentage of the American workforce works in service industries?

A)20%
B)40%
C)80%
D)90%

Question 18

The three major functions of business organizations:

A)Are mutually exclusive
B)Function independently of each other
C)Interface with each other
D)Do not interface with each other
E)Both b and c

Question 19

The four decision areas in operations management are:

A)Planning,technology,inventory,and control
B)Process,quality,capacity,and inventory
C)Process,quality,technology,and capacity
D)None of these

Question 20

The contemporary operations themes signify that:

A)More emphasis should be placed on manufacturing than on service industries
B)Every operation should be externally directed to meet the customers' requirements
C)Operations decisions should precede decisions in other functions in an organization
D)To be competitive,strategies for operations should have a narrow focus such as consideration of the effects of industry changes only

Question 21

As price increases and benefits remain constant,the value of a product increases.

Question 22

Identify the critical operations decision areas in an organization and discuss the responsibilities of an operations manager while addressing these decisions.

Question 23

What are the five inputs and two outputs of an operations transformation process?

Question 24

"Lean Operations" refers to the task of reducing the defect rates in a firm's products or services.

Question 25

The Operations definition emphasizes decision,function and process elements of the organization.Briefly discuss the need to address these fundamental elements.