Deck 10: Communication

Question 1

Informal communication is necessary for employees to tease or harass another member of the group.

Answer 1

True

Question 2

Communication fosters _________ as a means to improve performance.

A)leadership
B)training
C)motivation
D)communication

Answer 2

C

Question 3

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Adeline wants to increase the social cohesion within the company.What function of communication is likely to be dominant in the task?

A)emotional expression
B)control
C)motivation
D)privacy

Answer 3

A

Question 4

Communication provides a means for employees to interact socially as a function of:

A)control.
B)information.
C)motivation.
D)emotional expression.

Question 5

Adeline's company is currently undergoing some large-scale changes.As a result,many of the employees are feeling rather frustrated and are reluctant to do their work.They are now unsure of what their role is within the company. Which one of the following is NOT one of the major functions of communication?

A)emotional expression
B)control
C)motivation
D)privacy

Question 6

You had been feeling successful at work,but lately you have experienced conflict and frustrations.What are the four functions of communication and how will they help you overcome these challenges?

Question 7

________ serves four major functions within a group: Control,motivation,emotional expression and information.

A)Training
B)Leadership
C)Communication
D)Productivity

Question 8

Communication provides a release for the emotional expression of feelings and for fulfilment of social needs.

Question 9

To perform effectively,groups need to maintain control over members,stimulate member performance,facilitate emotional expression and make decisions.

Question 10

Organisations have authority hierarchies and formal guidelines that employees are required to follow.These help the organisation through:

A)emotional expression.
B)motivation.
C)control.
D)information.

Question 11

The function of communication that facilitates decision making is:

A)emotional expression.
B)motivation.
C)control.
D)information.

Question 12

Communication serves all of the following functions within a group or organisation EXCEPT:

A)control.
B)emotional expression.
C)time management.
D)motivation.

Question 13

Providing information is the most important of all communication functions.

Question 14

When employees are required to follow their job description or to comply with company policies,communication is performing a(n)________ function.

A)emotional expression
B)control
C)motivation
D)information

Question 15

No group can exist without communication.

Question 16

Clarification to employees about what is to be done,how well they are doing,and what can be done to improve performance if it is below par are examples of which function of communication?

A)control
B)information
C)motivation
D)emotional expression

Question 17

Control is more important than motivation,emotional expression and information combined.

Question 18

Of the four functions of communication,emotional expression is the least important.

Question 19

Formal guidelines and authority hierarchies are examples of which function of communication?

A)interaction
B)control
C)information
D)organisation

Question 20

When communicating your frustrations to your employer,you are communicating an emotional expression.

Question 21

What part of the communication process ensures that understanding has been achieved?

A)noise
B)feedback
C)the channel
D)decoding

Question 22

The sender initiates a _____________ by encoding a thought.

A)message
B)jargon
C)medium
D)channel

Question 23

The medium through which communication travels is called a:

A)channel.
B)receiver.
C)message.
D)feedback mechanism.

Question 24

Formal channels traditionally follow the ________ within the organisation.

A)informal channels
B)non-verbal messages
C)authority chain
D)grapevine

Question 25

Formal channels traditionally follow the authority chain within the organisation.

Question 26

Our speech and gesture that facilitates understanding of meaning is:

A)encoding.
B)feedback.
C)the communication process.
D)understanding.

Question 27

As depicted in the communication process model,the sender initiates a message by:

A)making contact with the receiver.
B)encoding a thought.
C)giving feedback to the sender.
D)choosing a channel of communication.

Question 28

What part of the communication process can occur at any point?

A)noise
B)feedback
C)the channel
D)decoding

Question 29

Informal communication is created spontaneously and emerges as responses to individual choices.

Question 30

The ________ initiates a message by encoding a thought.

A)feedback
B)receiver
C)channel
D)sender

Question 31

John writes a memo to his employees.Putting his thoughts onto paper is an example of:

A)decoding.
B)feedback.
C)channelling.
D)encoding.

Question 32

________ is the check on how successful we have been in transferring our messages as originally intended.

A)Channel
B)Encode
C)Decode
D)Feedback

Question 33

Translating a sender's communication message describes:

A)the message.
B)feedback.
C)the channel.
D)decoding.

Question 34

In the communication process,decoding precedes encoding.

Question 35

Messages travel through media called channels.

Question 36

Which of the following occurs before the others in the communication process?

A)understanding
B)decoding
C)receiving
D)encoding

Question 37

When two people are talking,the speech is the message.

Question 38

The encoder is the object to whom the message is directed.

Question 39

What is the final link in the communication process?

A)encode
B)decode
C)channel
D)feedback

Question 40

Feedback determines whether understanding has been achieved.

Question 41

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. The telephone is the:

A)message.
B)sender.
C)medium.
D)source.

Question 42

Jane is providing an annual review for her employees.This is an example of:

A)upward communication.
B)lateral communication.
C)downward communication.
D)none of the above.

Question 43

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. In the communication process,Joe is the:

A)sender.
B)channel.
C)message.
D)receiver.

Question 44

To engage in effective upward ,an employee should:

A)communicate in detail.
B)support the communication with comprehensive questions.
C)prepare useful strategies.
D)reduce distractions.

Question 45

In order to communicate with your co-workers,you would need to use ________ communication.

A)occupational
B)vertical
C)lateral
D)downward

Question 46

Lateral communication saves time and facilitates coordination.

Question 47

Lateral relationships are often informally created to short-circuit the vertical hierarchy and expedite action.

Question 48

What are the steps in the communication process model?

Question 49

When feedback is being given to high-level individuals in an organisation,upward communication is taking place.

Question 50

All of the following are examples of downward communication flows EXCEPT:

A)employee attitude surveys.
B)informing employees of procedures.
C)pointing out problems that need attention.
D)managers assigning goals.

Question 51

Lateral communication can create dysfunctional conflicts when the formal vertical channels are breached.

Question 52

Most formal directives issued by managers to subordinates would follow which communication direction?

A)upward
B)across
C)lateral
D)downward

Question 53

Which of the following is NOT an example of upward communication?

A)employee attitude surveys
B)performance reports prepared by lower management for top management
C)suggestion boxes
D)informing employees of policies

Question 54

Suggestion boxes,employee attitude surveys and grievance procedures are examples of:

A)managerial communication.
B)upward communication.
C)horizontal communication.
D)organisational structure.

Question 55

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting because he misunderstood which meeting Mary was referring to in their conversation.This misunderstanding occurred due to a lack of:

A)feedback.
B)channels.
C)decoding.
D)encoding.

Question 56

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer Internet packages.However,this package quite frequently does not arrive and the customers are still billed for using Internet services that they have not received. In the situation above,what component of the communication process could be improved:

A)feedback
B)channels
C)decoding
D)encoding

Question 57

Communication can flow vertically or laterally.

Question 58

When can lateral communications create dysfunctional conflict?

A)when bosses find out that actions have been taken or decisions made without their knowledge
B)when the formal vertical channels are breached
C)when members go above or around their superiors to get things done
D)all of the above

Question 59

The communication that is used by group leaders and managers to assign goals,point out problems that need attention,and provide job instructions is ________ communication.

A)directional
B)lateral
C)downward
D)informal

Question 60

Downward communication must be oral or face-to-face contact.

Question 61

The grapevine is:

A)an important source of organisational information.
B)used to serve the self-interests of management.
C)controlled by management.
D)usually inaccurate.

Question 62

___________ emerge(s)when the organisation is secretive about changes in its structure.

A)Competition
B)Morale
C)Expectations
D)Rumours

Question 63

Which formal organisational network rigidly follows the chain of command?

A)chain
B)wheel
C)all-channel
D)circle

Question 64

The ________ communication network is well illustrated by self-managed teams.

A)interpersonal
B)all-channel
C)wheel
D)circle

Question 65

VARIANT When employees are uncertain about the restructuring of the company,they are likely to generate ___________.

A)competition
B)morale
C)expectations
D)rumours

Question 66

Which formal organisational network permits all group members to actively communicate with each other?

A)chain
B)wheel
C)all-channel
D)circle

Question 67

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer Internet packages.However,this package quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.

A)downward
B)upward
C)lateral
D)informal

Question 68

Which formal organisational network relies on a central figure who acts as the conduit?

A)chain
B)wheel
C)all-channel
D)circle

Question 69

When all communication is channelled through the supervisor,a ________ communication network exists.

A)lateral
B)wheel
C)directional
D)circle

Question 70

In terms of facilitating the emergence of a leader,the most effective communication network is the:

A)wheel
B)all-channel network
C)circle
D)chain

Question 71

Employee social networks perpetuate __________ through the grapevine.

A)expectations
B)morale
C)anxiety
D)gossip

Question 72

The ________ network is best if you are concerned with high member satisfaction.

A)chain
B)wheel
C)all-channel
D)circle

Question 73

The informal communication network is called the:

A)all-network.
B)rumour mill.
C)grapevine.
D)chain.

Question 74

Which of the following is NOT a formal small-group network?

A)wheel
B)all-channel
C)chain
D)spoke

Question 75

Explain the directions of communication and give examples of each.

Question 76

Which element needs to be present in order for a rumour to emerge?

A)anxiety
B)ambiguity
C)importance
D)all of the above

Question 77

With regard to the grapevine,a manager should try to:

A)force people to use formal communication channels.
B)ignore it.
C)understand its importance to the communication network.
D)destroy it.

Question 78

The ________ network is the least effective for accuracy.

A)wheel
B)chain
C)all-channel
D)all networks are equal for accuracy

Question 79

Rumours would most likely flourish in situations where there is:

A)an unimportant issue.
B)well-communicated change.
C)open communication.
D)ambiguity.

Question 80

An example of a(n)________ communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

A)wheel
B)lateral
C)all-channel
D)chain