Deck 13: Conflict and Negotiation

Question 1

The ________ view of conflict argues that conflict is dysfunctional and should be avoided.

A)traditional
B)functional
C)interactionist
D)managed-conflict

Answer 1

A

Question 2

The managed-conflict view of conflict argues that conflict is:

A)always a negative force in determining group performance
B)an inevitable outcome in any group
C)always a positive force in determining group performance
D)necessary for effective group performance

Answer 2

B

Question 3

Which of the following is not one of the views of conflict?

A)the traditional view
B)the inevitability view
C)the interactionist view
D)the managed-conflict view

Answer 3

B

Question 4

If no one is aware of conflict,it is generally agreed that:

A)conflict is inevitable
B)conflict is subversive
C)employee-employer relations will be good
D)no conflict exists

Question 5

The interactionist view of conflict is:

A)the belief that conflict is a natural and inevitable outcome in any group
B)that no generalisation about conflict is appropriate
C)the belief that all conflict is harmful and must be avoided
D)the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively

Question 6

The interactionist view of conflict proposes that conflict is:

A)necessary for effective group performance
B)always evident in groups
C)a necessary evil
D)an indication of the group maturity level

Question 7

Conflict covers the full range from overt and violent acts to subtle forms of disagreement.

Question 8

The most common definition of conflict is the idea that it is a:

A)Confrontation
B)Negotiation
C)Construction
D)Perception

Question 9

What is 'conflict'?

Question 10

Which of the following is not a requirement in your text's definition of conflict?

A)incompatibility
B)must be perceived
C)opposition
D)overt acts only

Question 11

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group.

A)interactionist
B)managed-conflict
C)traditional
D)functional

Question 12

The managed-conflict view of conflict advocates:

A)encouraging conflict
B)preparing people for conflicts
C)group therapy for resolving conflict
D)avoiding conflict

Question 13

________ is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

A)Conflict
B)Politics
C)Consideration
D)Power

Question 14

If conflict isn't perceived,it is assumed not to exist.

Question 15

Conflict implies opposition.

Question 16

Negotiation is a process that begins when one party perceives that another party has negatively affected,or is about to negatively affect,something that the first party cares about.

Question 17

Which one of the following is not part of the traditional view of conflict?

A)harmful
B)indicates malfunctioning
C)must be avoided
D)inevitable

Question 18

Conflict describes the point when __________ 'crosses over' to become __________ conflict:

A)anger; violence
B)a dispute; a confrontation
C)an interaction; an inter-party conflict
D)frustration; anger

Question 19

The ________ view of conflict argues that some conflict is absolutely necessary for a group to perform effectively.

A)traditional
B)functional
C)interactionist
D)managed-conflict

Question 20

The traditional view of conflict argues that conflict:

A)cannot be avoided
B)is good for a group
C)is bad and should be avoided
D)improves productivity

Question 21

The interactionist view proposes that inadequate levels of conflict can hinder a group's performance.

Question 22

The presence of conflict is a reliable indicator of a poorly functioning group or organisation.

Question 23

The traditional view of conflict fell out of favour for a long period of time because researchers came to realise that:

A)conflict is necessary
B)conflict cannot be changed
C)some level of conflict was inevitable
D)none of the above

Question 24

________ conflicts are almost always dysfunctional.

A)Relationship
B)Job
C)Task
D)Process

Question 25

Conflict is functional if it:

A)is satisfying to the individual members of the group
B)supports the goals of the group
C)causes turnover
D)causes group members to argue

Question 26

The contemporary view of conflict is to:

A)permit conflict when it is constructive.
B)eliminate all conflict.
C)encourage limited levels of conflict.
D)resolve conflict productively.

Question 27

________ conflict supports the goals of the group and improves its performance.

A)Dysfunctional
B)Formal
C)Functional
D)Informal

Question 28

Task conflict relates positively to performance only when:

A)team members believe the team is a safe place for taking risks and that members won't deliberately undermine or reject those who speak up.
B)team members encourage functional conflict and discourage personal conflict.
C)team members encourage functional conflict and discourage dysfunctional conflict.
D)none of the above

Question 29

According to the interactionist's perspective,a group that functions without conflict is:

A)the ideal situation but is rarely achieved
B)likely to be responsive to the need for change and innovation
C)the most productive
D)prone to becoming static and apathetic

Question 30

Conflict which develops through a lack of openness and trust between people is indicative of which view of conflict.

A)Traditional
B)Interactionist
C)Managed
D)Modern

Question 31

The traditional view sees conflict as a dysfunctional outcome.

Question 32

The interactionist view proposes that all conflicts are good.

Question 33

The traditional view states that conflict is natural and inevitable and therefore must be accepted.

Question 34

________ conflict focuses on interpersonal relationships.

A)Job
B)Task
C)Process
D)Relationship

Question 35

Having a low level of process conflict and low to moderate levels of task conflict is part of the ________ view of conflict.

A)managed-conflict
B)interactionist
C)functional
D)traditional

Question 36

Conflict that relates to the content and goals of the work is termed ________ conflict.

A)explicit
B)relationship
C)task
D)process

Question 37

Which is not one of the three types of conflict?

A)job
B)process
C)task
D)relationship

Question 38

________ conflict relates to how the work gets done.

A)Relationship
B)Process
C)Job
D)Task

Question 39

The traditional view toward conflict seeks to retain only the functional conflict in a group.

Question 40

________ conflict hinders group performance.

A)Formal
B)Dysfunctional
C)Informal
D)Functional

Question 41

Which of the following is a stage in the conflict process?

A)intentions
B)functional
C)dysfunctional
D)hindering conflict

Question 42

Relationship conflict focuses on interpersonal relationships.

Question 43

Discuss the three schools of thought regarding conflict in groups and organisations.

Question 44

Longer-term studies show that all conflicts reduce trust,respect and cohesion in groups,which reduces their long-term viability.

Question 45

Dysfunctional conflict is destructive.

Question 46

Which of the following is not a stage in the conflict process?

A)vision
B)potential opposition
C)intentions
D)cognition

Question 47

People high in the personality trait _______ are more prone to have conflicts with others.

A)disagreeableness
B)neuroticism
C)self-monitoring
D)all of the above

Question 48

High job specialisation causes ________ conflict.

A)antecedent
B)structural
C)personal-variable
D)communicative

Question 49

Stage II of the conflict process deals with:

A)group development
B)interaction between group members
C)conflict avoidance
D)cognition and personalisation of conflict

Question 50

For process conflict to be productive,it must be kept low.

Question 51

Groups performing routine tasks that don't require creativity benefit from task conflict the most.

Question 52

The first stage of the conflict process is called:

A)outcomes
B)behaviour
C)potential opposition or incompatibility
D)cognition and personalisation

Question 53

To say that all conflict is bad is inappropriate and naive.

Question 54

Recent reviews have shown that process conflict is usually just as disruptive as relationship conflict.

Question 55

The presence of conditions that create opportunities for conflict to arise is the ________ stage of the conflict process.

A)potential opposition
B)intentions
C)vision
D)cognition

Question 56

Explain the three types of conflict: task conflict,relationship conflict,and process conflict.

Question 57

In which stage are conflict issues defined?

A)Stage III,Intuitions
B)Stage IV,Behaviour
C)Stage II,Cognition and personalisation
D)Stage I,Potential opposition

Question 58

Studies demonstrate that relationship conflict is almost always dysfunctional.

Question 59

Process conflict relates to the content and goals of the work.

Question 60

________ intervene(s)between people's perceptions and emotions and their overt behaviour.

A)Attributions
B)Intentions
C)Cognition
D)Intuition

Question 61

In which stage of the conflict process does conflict become visible?

A)behaviour (Stage IV)
B)intentions (Stage III)
C)cognition and personalisation (Stage II)
D)potential opposition or incompatibility (Stage I)

Question 62

The conflict-handling orientation that fully combines assertiveness and cooperation is:

A)avoiding
B)collaborating
C)accommodating
D)competing

Question 63

The two dimensions of conflict-handling intentions are:

A)awareness and assertiveness
B)cooperativeness and assertiveness
C)reliability and awareness
D)independence and interdependence

Question 64

Collaborating is the preferred conflict-handling orientation:

A)when an issue is trivial
B)in emergencies
C)to gain cooperation and a mutually satisfying outcome
D)to build social credits for later issues

Question 65

The conflict-handling orientation that is based on a process of give-and-take and an emphasis on "splitting the difference" is:

A)compromising
B)collaborating
C)accommodating
D)avoiding

Question 66

The unassertive and uncooperative conflict-handling orientation is:

A)accommodating
B)avoiding
C)competing
D)collaborating

Question 67

A willingness to accept a raise of $2 an hour rather than $3,to acknowledge partial agreement with a specific viewpoint,and to take a partial blame for an infraction are examples of:

A)accommodating
B)compromising
C)avoiding
D)collaborating

Question 68

which type of conflict-handling intention results in a person's withdrawing from conflict?

A)avoiding
B)accommodating
C)compromising
D)competing

Question 69

The dimension of the conflict-handling intention labelled assertiveness is:

A)the degree to which one party is competitive
B)the degree to which one party attempts to satisfy everyone's concerns
C)the degree to which one party attempts to satisfy the other party's concerns
D)the degree to which one party attempts to satisfy his/her own concerns

Question 70

Which conflict stage includes the statements,actions and reactions made by the conflicting parties?

A)Stage II of the conflict process
B)Stage III of the conflict process
C)Stage V of the conflict process
D)Stage IV of the conflict process

Question 71

There are two dimensions to conflict-handling intentions: cooperativeness and assertiveness.Cooperativeness is the degree to which:

A)one party attempts to satisfy his or her own concerns
B)both parties work toward a common goal
C)one party attempts to satisfy the other party's concerns
D)there is an absence of conflict

Question 72

To achieve a compromising approach,one needs to:

A)avoid overt disagreement
B)give up something of value
C)value openness and trust
D)dominate the other conflicting party

Question 73

Which of the following is a conflict stimulation technique?

A)authoritative command
B)expansion of resources
C)compromise
D)bringing in outsiders

Question 74

Attempting to find a win-win solution that allows both parties' goals to be completely achieved and seeking a conclusion that incorporates the valid insights of both parties is an example of which conflict-handling intention?

A)accommodating
B)collaborating
C)competing
D)avoiding

Question 75

________ is when one party is willing to be self-sacrificing in order that the relationship can be maintained.

A)Competing
B)Accommodating
C)Compromising
D)Collaborating

Question 76

Which one of the following conflict-handling orientations represents an attempt to find a win-win solution?

A)collaborating
B)avoiding
C)compromising
D)accommodating

Question 77

When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict,that person is:

A)accommodating
B)avoiding
C)competing
D)compromising

Question 78

Conflict management techniques can:

A)stimulate conflict
B)resolve conflict
C)both resolve and stimulate conflict
D)none of the above

Question 79

Which of the following is not a conflict resolution technique?

A)superordinate goals
B)avoidance
C)appointing a devil's advocate
D)authoritative command

Question 80

Which is not one of the five conflict-handling intentions?

A)accommodating
B)cooperating
C)competing
D)avoiding