Deck 1: Introduction to Operations and Supply Chain Management

Question 1

Globalization has affected manufacturing but not service operations.

Answer 1

False

Question 2

Lean production refers to high-volume production of a standardized product.

Answer 2

False

Question 3

The European Union requires that strict quality and environmental standards be met before companies can do business with member countries.

Answer 3

True

Question 4

The most current era in the evolution of operations and supply chain management is sustainability.

Question 5

A warehouse operation is an example of a physical transformation process.

Question 6

A major challenge and opportunity for many firms is the globalization of the supply chain.

Question 7

A retail operation is an example of an exchange transformation process.

Question 8

Human resources management provides product demand estimates that are used in production decisions.

Question 9

A supply chain is a series of activities from supplier to customer that adds value to a product or service.

Question 10

The systematic analysis of work methods is known as operations research.

Question 11

The four primary functional areas of a firm are marketing,finance,operations,and legal.

Question 12

Globalization requires that firms compete only on cost and not quality,speed or flexibility.

Question 13

Operations management is only concerned with the day-to-day operations of a firm's productive systems.

Question 14

The adaptation of mass production to emphasize quality and flexibility,rather than efficiency,is known as lean production.

Question 15

An operations manager benefits from an integrated view of business organizations.

Question 16

Operations management designs,operates,and improves marketing systems.

Question 17

Two-thirds of today's businesses operate globally.

Question 18

Because of a global recession in the late 2000s ,companies started focusing on the most critical factors to sustain their business during the downturn.

Question 19

Globalization of the supply chain has many pros and few,if any,cons.

Question 20

The set of activities that creates and delivers products to the customer is known as the supply chain.

Question 21

Increases in productivity enable a nation to raise its standard of living.

Question 22

An order qualifier is the characteristic of a product that wins orders in the marketplace.

Question 23

China has reshaped the way firms compete globally.

Question 24

Single factor productivity measures compare output to an individual input.

Question 25

Which of the following is not an event or concept associated with the quality revolution?

A)TQM (total quality management)
B)Internet
C)Six Sigma
D)JIT

Question 26

Linear programming,waiting line,simulation,and PERT/CPM are all elements of which era of operations and supply chain management?

A)Quality Research
B)Operations Research
C)Internet Revolution
D)Globalization

Question 27

Companies that compete on winnovation establish a corporate culture that discourages risk taking.

Question 28

Firms compete in the marketplace based on cost,speed,quality and flexibility.

Question 29

All of the following are responsibilities of operations managers except

A)acquiring financial resources
B)managing inventories
C)planning production
D)scheduling production

Question 30

The first of five basic steps in strategy formulation is determining a firm's order winners and order qualifiers.

Question 31

Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.

Question 32

Positioning is a step in strategy formulation that defines how firms will compete in the marketplace.

Question 33

Operations management is concerned with the _________ of a firm's productive systems.

A)design
B)operation
C)improvement
D)All of these answer choices are correct.

Question 34

The transformation process associated with health care is best described as

A)locational
B)exchange
C)physiological
D)informational

Question 35

Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.

Question 36

Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.

Question 37

In 2010,the US surpassed China as the world's largest manufacturer.

Question 38

Which of the following is not one of the four primary functional areas of a firm?

A)human resources
B)legal
C)marketing
D)operations

Question 39

Core competencies tend to be processes and not products or technologies.

Question 40

Productivity is the most common measure of competitiveness.

Question 41

_____________ is how the mission of a firm is accomplished.

A)Strategy
B)Design
C)An operational decision
D)None of these answer choices is correct.

Question 42

_____________ are the characteristics of a product that qualify it to be considered for purchase by a customer.

A)Order winners
B)Order qualifiers
C)Core competency
D)Positioning

Question 43

Sustainability,in its broadest sense,include(s)

A)using resources wisely.
B)treating workers with respect.
C)establishing a business model of shared values.
D)All of these answer choices are correct.

Question 44

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following data calculate the labor productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

A)0.370
B)0.625
C)1.500
D)1.667

Question 45

Snacknow,a food service firm,is calculating its monthly productivity report.From the following raw data calculate the labor productivity. Labor rate $10
Units produced 10,000
Labor hours 1,000
Cost of materials $2000
Cost of energy $500

A)0.220
B)0.476
C)0.800
D)1.000

Question 46

_____________ is what the firm does better than anyone else.

A)Primary task
B)Core competency
C)Positioning
D)Deploying

Question 47

Snacknow,a food service firm,is calculating its monthly productivity report.From the following data calculate the energy productivity. Labor rate $10
Units produced 10,000
Labor hours 1,000
Cost of materials $2000
Cost of energy $500

A)0.220
B)2
C)10
D)20

Question 48

Dividing a job into a series of small tasks,each performed by a different worker,is known as

A)craft production
B)scientific management
C)division of labor
D)interchangeable parts

Question 49

A manager of a global supply chain is concerned with all the following except

A)timeliness.
B)quality.
C)social issues.
D)All of these answer choices are correct.

Question 50

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following data calculate the machine productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

A)0..370
B)0.625
C)1.500
D)1.667

Question 51

_____________ is the characteristic of a product that wins the order in the marketplace.

A)Order winners
B)Order qualifiers
C)Core competency
D)Positioning

Question 52

The major factors impacting globalization of the supply chain include all the following except

A)falling trade barriers.
B)the Internet.
C)declining union membership.
D)All these answer choices are correct.

Question 53

Companies go global to

A)take advantage of favorable costs.
B)keep abreast of trends and access new technologies.
C)build reliable sources of supply.
D)All of these answer choices are correct.

Question 54

The ratio of a firm's monthly output to the number of labor hours used in the same month would be a measure of

A)labor productivity.
B)capital productivity.
C)machine productivity.
D)multifactor productivity.

Question 55

Telco Inc. ,a manufacturing firm,is calculating its monthly productivity report.From the following raw data calculate the multifactor productivity. Labor rate $20
Machine rate $15
Units produced 50,000
Labor hours 4,000
Machine hours 2,000
Cost of materials $20,000
Cost of energy $5,000

A)0.370
B)0.625
C)1.500
D)1.667

Question 56

Snacknow,a food service firm,is calculating its monthly productivity report.From the following data calculate the multifactor productivity. Labor rate $20
Units produced 10,000
Labor hours 1,000
Cost of materials $2000
Cost of energy $500

A)0.220
B)0.476
C)0.800
D)1.000

Question 57

Mass production is well suited to all of the following except

A)producing large volumes of goods quickly.
B)adapting quickly to changes in market demand.
C)producing standardized products for a large market.
D)All of these answer choices are correct.

Question 58

The production system that prizes flexibility and quality over efficiency and quantity is known as

A)mass production.
B)craft production.
C)lean production.
D)electronic commerce.

Question 59

The most recent era in the evolution of operations and supply chain management is

A)Internet Revolution
B)Sustainability
C)Globalization
D)Quality Revolution

Question 60

_____________ represents what the firm is in the business of doing.

A)Primary task
B)Core competency
C)Positioning
D)Deploying

Question 61

The labor productivity of a factory fell by 5% during each of three consecutive quarters.The labor hours didn't show any significant change during this period.A new COO is committed to recover the existing level before the loss of productivity,and her goal is to achieve this by the end of next quarter,even though the labor hours will be 5% less.The COO's goal is to increase the number of units produced by ____%.

A)15.0
B)14.3
C)10.0
D)9.75

Question 62

The balanced scorecard examines a firm's performance in all the following critical areas except

A)finances
B)customers
C)processes
D)All of these answer choices are correct.

Question 63

Companies that compete on ______________ recognize the advantages of time-based competition.

A)cost
B)speed
C)flexibility
D)quality

Question 64

Scientific management is __________.

A)the management of scientists working in a company
B)the management of scientific experiments so that they will align with the company's strategy
C)the use of observation,measurement,and analysis to identify the best method to perform a job
D)another name for the division of labor

Question 65

The ____________ function helps strategy evolve by creating new ways of delivering a firm's competitive priorities.

A)finance
B)marketing
C)operations
D)None of the answer choices is correct.

Question 66

Companies that compete on ______________ focus on pleasing customers and satisfying their expectations.

A)cost
B)speed
C)flexibility
D)quality

Question 67

Globalization has__________ the risk of disruptions in operations and supply chain activities;it has also provided __________ flexibility in responding to disruptions.

A)decreased;less
B)increased;less
C)decreased;more
D)increased;more

Question 68

If the units produced by a factory increased by 10% and the labor productivity increased by 25%,then the labor hours __________.

A)decreased by 15%
B)decreased by 13%
C)decreased by 12%
D)decreased by 11%

Question 69

Companies that compete on _________________ establish a corporate culture that encourages risk.

A)Innovation
B)Quality
C)Flexibility
D)Cost

Question 70

If the units produced by a factory decreased by 10% and the labor productivity increased by 25%,then the labor hours __________.

A)decreased by 15%
B)decreased by 26%
C)decreased by 28%
D)decreased by 35%

Question 71

If the units produced by a factory decreased by 10% and the labor productivity decreased by 25%,then the labor hours __________.

A)decreased by 15%
B)increased by 15%
C)increased by 17%
D)increased by 20%

Question 72

If the units produced by a factory increased by 10% and the labor hours decreased by 10%,then the labor productivity __________.

A)decreased by 20%
B)increased by 20%
C)increased by 21%
D)increased by 22%

Question 73

Companies that compete on ______________ are able to produce a wide variety of products in response to customer needs.

A)cost
B)speed
C)flexibility
D)quality

Question 74

Companies that compete on ______________ pursue the elimination of all waste.

A)cost
B)speed
C)flexibility
D)quality

Question 75

Henry Ford famously applied __________.

A)interchangeable parts
B)linear programing
C)theories of motivation
D)mass production

Question 76

Today,approximately ____% of businesses operate globally through global markets,global operations,global financing

A)67
B)75
C)85
D)90

Question 77

Supply chain management is aimed at managing the flow of __________.

A)information
B)products
C)services
D)All of these answer choices are correct

Question 78

A(n)____________ strategy involves a series of integrated decisions on processes,facilities,technology,quality,capacity,etc.

A)finance
B)marketing
C)operations
D)None of these answer choices is correct.

Question 79

______________ focus(es)the organization on common goals that can be translated into measurable objectives.

A)Order winners
B)Core competency
C)Positioning
D)Deploying the strategy