Deck 13: Project Stakeholder Management

Question 1

 What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?

A) identifying stakeholders
B) planning stakeholder management
C) managing stakeholder engagement
D) controlling stakeholder engagement

Answer 1

A
Explanation: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register.

Question 2

 Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.

Answer 2

False
Explanation: Because this document is available to other people in the organization, the project manager must be careful not to include sensitive information, such as how strongly the stakeholders support the project or how much power they have.

Question 3

 Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

Answer 3

True
Explanation: Productivity software like word processors, spreadsheets, and presentation software can aid in creating various documents related to stakeholder management. Communications software like e-mail, blogs, websites, texts, and tweets can aid in stakeholder communications.

Question 4

 Key stakeholders need not be invited to participate in a kick-off meeting.

Question 5

 Internal stakeholders include top management, other functional managers, and other project managers.

Question 6

 Stakeholders might change during a project due to employee turnover, partnerships, and other events.

Question 7

 Which is the new knowledge area identified by the Project Management Institute?

A) project stakeholder management
B) project communication management
C) project risk management
D) project procurement management

Question 8

 Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.

Question 9

 The main output of which process is the stakeholder register?

A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) controlling stakeholder engagement

Question 10

 Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.

Question 11

 The stakeholder management plan should not be accessible to all stakeholders.

Question 12

 Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013.

Question 13

 Project stakeholder management is completely unrelated to communications and resource management.

Question 14

 The stakeholder management plan is always a formal document.

Question 15

 Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

Question 16

 Projects often do not cause any changes in an organization.

Question 17

 A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.

Question 18

 Though stakeholders cannot be controlled, their level of engagement can be monitored.

Question 19

 The main output of the identifying stakeholders process is the project charter.

Question 20

 Communication and interpersonal skills are important for successful project stakeholder management.

Question 21

 Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder?

A) supportive
B) leading
C) resistant
D) neutral

Question 22

 One of the main outputs of the _____ process are change requests.

A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) controlling stakeholder engagement

Question 23

 The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

A) high interest/low power
B) high interest and high power
C) low interest/ low power
D) low interest/high power

Question 24

 _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.

Question 25

 The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.

Question 26

 Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?

A) planning stakeholder management
B) identifying stakeholders
C) managing stakeholder engagement
D) monitoring stakeholder engagement

Question 27

 Government officials and concerned citizens would be classified as _____ project stakeholders.

Question 28

 A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.

Question 29

 A simple way to document basic information on project stakeholders is by creating a(n) _____.

Question 30

 The main output of the identifying stakeholders process is the _____.

Question 31

 The project sponsor, project team and the support staff would be the _____ project stakeholders.

Question 32

 You can create a(n) _____ to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes.

Question 33

 Which is true about identifying stakeholders?

A) External project stakeholders include the project's customers.
B) It is not very difficult to identify stakeholders.
C) Stakeholders with indirect ties to the project need not be engaged with.
D) Stakeholders do not change during a project.

Question 34

 The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.

A) identifying 
B) planning
C) executing
D) monitoring 

Question 35

 After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

A) stakeholder engagement plan
B) stakeholder register
C) issue log
D) power/interest grid

Question 36

 The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.

A) resistant
B) neutral
C) supportive
D) leading

Question 37

 A(n) _____ is a tool used to document, monitor, and track problems that need resolution.

A) requirements traceability matrix
B) Gantt chart
C) power/interest grid
D) issue log

Question 38

 _____ can be classified as internal to the organization or external.

Question 39

 A(n) _____ stakeholder is aware of the project yet resistant to change.

Question 40

 Scope, time and cost goals in order of importance can be ranked on a(n) _____.

A) requirements traceability matrix
B) expectations management matrix
C) responsibility assignment matrix
D) probability matrix

Question 41

 A(n) _____ stakeholder is aware of the project and supportive of change.

Question 42

 What must be the contents of the stakeholder management plan?

Question 43

 A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.

Question 44

 A(n) _____ is a tool that helps clarify expectations and lists project measures of success as well as priorities, expectations, and guidelines related to each measure.

Question 45

 What is a stakeholder register and what information must be included in it?

Question 46

 A(n) _____ is a tool that is used to document, monitor, and track problems that need resolution.

Question 47

 A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.

Question 48

 A(n) _____ stakeholder is one who is aware of the project and its potential impacts and actively engaged in helping it succeed.

Question 49

 The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

Question 50

 Identify and describe the processes involved in project stakeholder management.