Deck 7: Managing for Ethical Conduct

Question 1

Workers have to be personally rewarded or punished for the message to have an impact.

Answer 1

False

Question 2

Workers expect to be rewarded for behaviors that are expected of everyone-that is, for doing the "right thing."

Answer 2

False

Question 3

People are much more likely to act ethically if they perceive themselves as personally responsible for the outcomes of their decisions and actions.

Answer 3

True

Question 4

People do what is rewarded and these rewards do not have to be explicit.

Question 5

In business, when people talk about ethics, they are talking about behavior.

Question 6

Roles enhance a person's sense of his or her individuality by focusing attention on the role and the expectations that accompany it. This psychological process is called individuation.

Question 7

According to research, rewards and not discipline are the most important influences on people's behavior at work.

Question 8

A decrease in levels in the organizational hierarchy leads to better lateral communication among employees and makes it more difficult for employees to rationalize that higher-ups were responsible.

Question 9

Workers expect managers to discipline fairly, and they are morally outraged when management does not do its job.

Question 10

Roles can support ethical behavior thus it makes sense to include in a Code of Conduct a statement that calls for employees who see misconduct to report it.

Question 11

Research evidence suggests that punishment results in more positive outcomes if the recipient perceives it to be fair.

Question 12

Norms often arise to support behaviors that are implicitly rewarded.

Question 13

Work roles can support either ethical or unethical behavior.

Question 14

Individuals of high integrity are thought to be consistent and ethical across contexts.

Question 15

In combination with rewards, goal setting is one of the most powerful motivational tools.

Question 16

Generally, people take a single "ethical self" from situation to situation.

Question 17

A statement such as "integrity is important here" is enough for subordinates to understand expected behavior.

Question 18

If punishment occurs in private, few employees will know that unethical behavior was admonished; thus, managers should ensure that employees who behave unethically are punished publicly so that others learn from the process.

Question 19

When an employee brings up an ethical concern at work, the manager is obliged to take the issues completely off the employee's hands.

Question 20

Researchers have found that employees may be less likely to report ethical problems to management if they are intently focused on achieving a task.

Question 21

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
That quality or state of being complete, whole, and undivided.

Question 22

_______ is defined as "that quality or state of being complete, whole, or undivided."

A) Corporate value system
B) Mission
C) Credo
D) Integrity

Question 23

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
At WeCare International, Susan recently observed that Brian was quickly dismissed for lying to a customer. Susan learned that such behavior is unacceptable.

Question 24

As a manager at Father and Son Manufacturing, Suzie needs to discipline two of her employees. She should understand which of the following about punishment?

A) Punishment set the tone for what is expected and achieved in the long term.
B) If you discipline someone, do it in private.
C) Punishment is an inherently bad practice.
D) Punishment should be conducted publicly so all employees can learn the lesson.

Question 25

With which of the following, expectations for ethical behavior are set high, and people are expected to fulfill them?

A) The ethical Pygmalion effect
B) Ethical dilemma effect
C) Social learning theory
D) Reinforcement theory

Question 26

The Tailhook scandal represents an example of which of these?

A) Management focusing too much on the ends rather than the means
B) The ethical Pygmalion effect
C) Social learning theory
D) Employees ignoring management's clear message

Question 27

Joseph, a new hire at ABC Trading has been observing the senior traders at work and has realized that they get away with lying, cheating, and stealing and these traders get promotions and big bonuses. Joseph started to engage in the same behavior. This is an example of which of the following?

A) The ethical Pygmalion effect
B) Ethical dilemma effect
C) Social learning theory
D) Reinforcement theory

Question 28

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
As a manager, Bianca has set a difficult goal for her team to exceed sales at 120% of prior quarter. Every quarter whatever Bianca sets the goals, her team live up to the expectations that are set for them.

Question 29

Marjorie, an account executive at Joe Trading International, is thought to be consistent and ethical across contexts by all her team members, subordinates and customers. Marjorie can be described as having which of these?

A) Corporate value system
B) Ethical dilemma
C) High integrity
D) 360 degree performance management accomplishment

Question 30

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
Jacob at ABC World is thought to be consistent and ethical across contexts. This describes what?

Question 31

Group norms can cause an "everyone is doing it" mentality. This meAnswer:

A) People are more likely to recognize issues as "ethical issues."
B) Many individuals will go along with unethical behavior because of a strong need for peer acceptance.
C) Managers cannot blame individual employees for unethical behavior.
D) Employees are actively disengaged in groups.

Question 32

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
People are likely to behave in ways that are rewarded.

Question 33

To understand ethics at work, we must understand that people are socialized to accept _______.

A) monetary compensation for different parties at work
B) different behavior depending on the context
C) relationship variations based on reward structure
D) domineering personalities of supervisors at work

Question 34

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
People learn from observing the rewards and punishments of others.

Question 35

Which of the following is true?

A) Attempting to achieve a task goal can decrease risky behavior.
B) Employees focus on what managers say more than what managers do.
C) Employees will not search for clues about what gets rewarded; they must be told by managers that it is important.
D) Meeting a goal provides psychological benefits.

Question 36

Which of the following is false?

A) The idea that punishment should be avoided is based on research on rats and small children.
B) People are less likely to engage in unethical behavior if it is likely to be detected and punished.
C) Other employees are affected by the punishment of just one employee.
D) People do not care if violators of ethical conduct are punished.

Question 37

Reference : Matching Key Terms and Definitions
a) Integrity
b) Reinforcement theory
c) Social learning theory
d) Pygmalion effect
People generally live up to the expectations that are set for them-high or low.

Question 38

Which of the following is true?

A) Rewards set the tone for what's expected and rewarded in the long term.
B) Employees need to be rewarded for engaging in specific ethical behaviors.
C) Punishment is an inherently bad practice.
D) Rewards are better to control short-run ethical behavior.

Question 39

The old adage "what gets rewarded gets done" exemplifies which of these?

A) Corporate culture
B) Ethical dilemma
C) Integrity
D) Reinforcement theory

Question 40

In business, when people talk about ethics, they are talking about _______.

A) behavior
B) money
C) relationships
D) competition

Question 41

The ___________ experiment demonstrated the power of legitimate authority. Teachers were unwilling to question the experimenter's authority for fear of personal embarrassment or upsetting the status quo.

A) Milgram
B) Manville
C) Zimbardo
D) My Lai

Question 42

You are a manager in an electronics department that sells TVs. Corporate headquarters has provided a new incentive to salespeople-they will receive higher commissions when they sell higher priced TV models. What should you do in order to maintain high ethical integrity in your department?

Question 43

The Zimbardo experiment provides insight into ___________ just as the Milgram experiment provides insight into ____________.

A) My Lai massacre; Abu Ghraib prison scandal
B) Watergate scandal; My Lai massacre
C) Abu Ghraib prison scandal; McDonald's case
D) My Lai massacre; Watergate scandal

Question 44

As a manager, you are faced with the particularly daunting task of disciplining an employee. You remember that punishment must be "fair." Briefly describe what is expected of you in order for the punishment is to be seen as "fair."

Question 45

Which of the following is false?

A) People enter organizations in a state of "role readiness."
B) Roles reduce a person's sense of individuality.
C) Managers do not have roles as much as their subordinates do.
D) Conflicting role expectations can cause increased incidences of lying.

Question 46

Briefly describe four ways in which diffusion of responsibility occurs in an organization.

Question 47

Groupthink occurs when:

A) A group is working together in a cohesive, flowing manner for peak performance.
B) Group members know each other so well that they are able to anticipate each other's ideas.
C) Group members conform to the group's decision and are unwilling to express disagreement.
D) A group cannot make a decision because members are unwilling to compromise.

Question 48

When team members of a highly cohesive team in the marketing department of Garden Tools, Inc. believes that the group simply would not do anything wrong, it describes the symptom of groupthink called _______.

A) obedience to authority
B) conflicting roles
C) deindividuation
D) illusion of morality

Question 49

Roles can reduce a person's sense of his or her individuality by focusing attention on the role and the expectations that accompany it. This focus on the role reduces the individual's awareness of the self as an independent individual who is personally responsible for an outcome. This psychological process is called _________.

A) Milgram effect
B) ethical dilemma
C) deindividuation
D) the ethical Pygmalion effect

Question 50

The __________ experiment demonstrated how normal students accepted and acted on their randomly assigned role of prisoner or guard.

A) Milgram
B) Manville
C) Zimbardo
D) My Lai