Deck 11: Communication

Question 1

The process of translating an idea or thought into a message consisting of verbal, written, or nonverbal symbols, or some combination of them, is called decoding.

Answer 1

False

Question 2

Communicating with someone through facial expressions, body posture, eye contact, and other physical gestures is referred to as non-audible communication.

Answer 2

False

Question 3

Good organizational behavior stems from communication, whereas bad organizational behavior stems from competition.

Answer 3

False

Question 4

Encoding-decoding conduits are the pathways through which messages are transmitted.

Question 5

Static is the term used to describe any disturbance that influences the effectiveness of the communication process.

Question 6

Encoding communicates how one feels about something another person has done or said.

Question 7

Nonverbal communication affects the impressions that people make on others. It also can hold the key to what someone is really thinking or what he/she really means.

Question 8

In order for meaning to be assigned to any received message, its contents must be interpreted through encoding.

Question 9

Fortunately, the choice of communication channel does not have an impact on the communication process.

Question 10

The process of decoding is complicated by many factors, including the knowledge and experience of the receiver and his or her relationship with the sender.

Question 11

The role of the "receiver" in the communication process is to decode the message into a perceived meaning.

Question 12

For all practical purposes, the communication process is completed when a message is sent.

Question 13

The role of the "receiver" in the communication process is to encode an intended meaning into a message.

Question 14

Feedback is the process through which the receiver communicates with the sender by returning another message.

Question 15

Unfortunately, in most workplaces, there is too much feedback rather than too little.

Question 16

Communication is the process of sending and receiving symbols with attached meanings.

Question 17

The key elements in the communication process include a source, who encodes an intended meaning into a message; a receiver, who decodes the message into a perceived meaning; and noise, which is any disruption in the transference of the message.

Question 18

Active communication occurs by facial expressions, body position, eye contact, and other physical gestures.

Question 19

Interestingly, nonverbal communication can take place through the physical arrangement of space.

Question 20

Communication channels are the pathways through which messages are communicated.

Question 21

Interestingly, given power that comes with the positions, formal channels of communication do not adhere to the organization's hierarchy of authority.

Question 22

Analysis of Hitler and Steve Jobs' speeches shows that they were masters of communicating with noise.

Question 23

International business experts advise that one of the best ways to gain understanding of cultural differences is to hire people from different countries.

Question 24

Crossed legs are quite acceptable in the United Kingdom but are rude in Saudi Arabia if the sole of the foot is directed toward someone.

Question 25

Because formal channels are recognized as authoritative, it is typical for communication of policies, procedures, and other official announcements to adhere to them.

Question 26

The primary disadvantage of grapevines is that they transfer information slowly and fairly inefficiently.

Question 27

Furniture placement can provide effective verbal communication with active listening.

Question 28

The most common barriers in the workplace include interpersonal issues, location distractions, emotional or semantic barriers, and cultural barriers.

Question 29

Information flows in organizations through both formal and informal channels of communication.

Question 30

The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.

Question 31

Lisa cannot listen objectively to Tom due to issues with lack of trust. Lisa is experiencing an interpersonal barrier to communication.

Question 32

Physical barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust, personality clashes, and a bad reputation.

Question 33

The primary advantage of grapevines occurs when they transmit incorrect but timely information.

Question 34

Avoidance is a major barrier to openness and honesty in communication.

Question 35

Channel richness is the capacity of a communication channel to convey information in an effective manner.

Question 36

Being part of a grapevine can provide a sense of security from "being in the know" and can help fulfill the needs of people involved in them.

Question 37

Ethnocentrism is often accompanied by the inclination to try to understand alternative points of view.

Question 38

Fortunately, semantic barriers occur only when people communicate in two different languages.

Question 39

Formal channels of communication follow the chain of command established by an organization's hierarchy of authority.

Question 40

A grapevine transfers rumors and other unofficial information through networks of friendships and acquaintances.

Question 41

In general, the richest communication channel is email communication.

Question 42

The study of how building design may influence communication and productivity by improving lateral communications is referred to as organizational ecology.

Question 43

Research shows that a key factor that plays into the choice to voice or remain silent is the perceived efficacy of voice.

Question 44

To be an effective active listener, research suggests, that people should only pay attention to verbal expressions and ignore nonverbal expressions.

Question 45

Upward communication keeps higher organizational levels informed about what lower-level employees are doing and the problems they are having.

Question 46

One of the major functions of downward communication is to achieve influence by providing information.

Question 47

Jodi is interested in finding the leanest form of communication. She should use face-to-face communication.

Question 48

The biggest mistake people make in active listening is jumping to advice too early, or deflecting off their problem and on to your own.

Question 49

Inside an organization, employees communicate across departmental levels through parallel communication.

Question 50

The flow of messages from lower to higher organizational levels is downward communication.

Question 51

Organizations foster voice through location design and policies.

Question 52

Listening to another person with the purpose of helping him or her think through a problem they are having is called dynamic listening.

Question 53

For upward communication to be effective, people must be willing to listen to other functions and departments from the perspective of serving their needs as "internal customers."

Question 54

Leaner channels work well for more routine and straightforward messages, whereas richer channels work well with complex and open-ended messages.

Question 55

Upward communication keeps higher organizational levels informed about the organization's strategies and policies.

Question 56

To be an effective active listener, a person should listen only for content -- trying to hear exactly what is being said.

Question 57

For lateral communication to be effective, people must be willing and able to communicate across departmental or functional boundaries.

Question 58

Lateral communication follows the chain of command from top to bottom.

Question 59

The study of how building design may influence communication and productivity by improving lateral communications is known as organizational proxemics.

Question 60

Because of the mass appeal and cost effectiveness, the richest communication channel is a posted notice or bulletin.

Question 61

Which of these refers to anything that interferes with the effectiveness of communication?

A) Ethnocentrism
B) Grapevine
C) Noise
D) Reflecting
E) Presence

Question 62

A reflection is an opening up or revelation to another of something about oneself

Question 63

Which of the following represent the two sides of the communication process?

A) Forwarding a message; receiving a message.
B) Forwarding a message; listening to a message.
C) Sending a message; reinforcing a message.
D) Telling a message; reinforcing a message.
E) Sending a message; receiving a message.

Question 64

John dislikes his co-worker, Dylan. Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time. It is John's responsibility to fill Dylan in on what happened at the meeting. Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done. John is engaging in which communication barrier?

A) Selective listening
B) Filtering
C) Semantic barriers
D) Physical distractions
E) Proxemics

Question 65

Feedback-seeking is a person's overall receptivity to feedback.

Question 66

Because of their efficiency, __________ are frequently used in work settings.

A) three-way communications
B) two-way communications
C) one-way communications
D) group communications
E) individual communications

Question 67

All of the following statements are true with respect to two-way communication EXCEPT:

A) Two-way communication goes from sender to receiver and back again.
B) Two-way communication is characterized by the normal interactive conversation in our daily experiences.
C) Research indicates that two-way communication is often less effective than one-way communication.
D) Two-way communication is more time consuming than one-way communication.
E) Two-way communication is more costly than one-way communication.

Question 68

When engaging in supportive communication, it is helpful for a person to use absolutes such as, "You never listen to me."

Question 69

Which of the following is not a type of communication channel?

A) Face-to-face meetings
B) E-mail
C) Online discussions
D) Decoding
E) Written letters

Question 70

Deflecting means paraphrasing back what the other has said.

Question 71

Relational maintenance involves actions to return the relationship to a positive state.

Question 72

__________ occurs when individuals block out information or only hear things that match preconceived notions.

A) Mangled messages
B) Selective listening
C) Perceptual distractions
D) Semantic problems
E) Communication barriers

Question 73

A supportive communication principle suggests focus on the support structure in the organization instead of the personality of individuals.

Question 74

Which of these is NOT an example of a one-way communication?

A) Memos
B) E-mail
C) Letters
D) Discussion boards
E) Voice mail

Question 75

The art of impression management during interviews requires careful attention to __________.

A) dress
B) verbal communication
C) timeliness
D) nonverbal aspects of communication
E) both verbal and nonverbal aspects of communication

Question 76

Research indicates that __________ communication is more accurate and effective than _______ communication.

A) one-way; two-way
B) individual; group
C) team; individual
D) two-way; one-way
E) one-way; group

Question 77

Potential communication barriers come from all of the following EXCEPT:

A) cultural similarities.
B) semantic problems.
C) mixed messages.
D) interpersonal issues.
E) physical distractions.

Question 78

In most workplaces, there is too little positive feedback because people fear raising emotions in the other they are not prepared to handle.

Question 79

__________ communication is more costly and time consuming than __________ communication.
a) One-way; two-way
b) Individual; group
c) Team; individual
d) Two-way; one-way
e) One-way; group

Question 80

In comparing two-way communication with one-way communication, research indicates that

A) two-way communication is more accurate.
B) one-way communication is more accurate.
C) both types of communication are the same in terms of accuracy.
D) two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms.
E) two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms.