Deck 4: Emotions, Attitudes, and Job Satisfaction

Question 1

Fortunately, emotions are never contagious.

Answer 1

False

Question 2

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Answer 2

True

Question 3

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

Answer 3

True

Question 4

Compared to emotions, moods tend to be more generalized positive or negative feelings.

Question 5

The term affect encompasses a range of feelings in the forms of emotions and moods.

Question 6

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Question 7

Social emotions include pity, envy, and jealousy.

Question 8

Moods are intense feelings that are directed at someone or something.

Question 9

Sam is good at knowing and managing his own emotions and good at reading others' emotions. Sam should perform better in his own job.

Question 10

Research finds that bad moods generally travel person-to-person slower than good moods.

Question 11

Moods typically last longer than emotions.

Question 12

Social emotions refer to individuals' feelings based on their external information.

Question 13

Self-conscious emotions come from external sources and social emotions come from internal sources.

Question 14

Compared to emotions, moods are more intense.

Question 15

Emotions and moods mutually influence each other.

Question 16

Moods are not likely to be directed at a specific person or event.

Question 17

Shame, guilt, embarrassment, and pride are external emotions.

Question 18

Researchers have identified twenty major categories of emotions, each of which generally includes several subcategories.

Question 19

Researchers have identified six major categories of emotions: anger, fear, joy, love, sadness, and surprise.

Question 20

Attitude is the range of feelings in the form of emotions and moods that people experience.

Question 21

Attitudes are influenced by values and are acquired from the same sources as values: friends, teachers, parents, role models, and culture.

Question 22

Deep acting is hiding one's inner feelings and forgoing emotional expressions as a response to display rules.

Question 23

The frequency and intensity of emotions have been shown to be consistent across cultures.

Question 24

The emotions of happiness, joy, and love are generally valued positively across cultures.

Question 25

Norms for expressing emotions are consistent across cultures.

Question 26

The cognitive component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses.

Question 27

Attitudes are predispositions to respond in positive or negative ways to people or things in one's environment.

Question 28

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Question 29

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Question 30

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

Question 31

The Affective Events Theory ties together and extends people's emotional reactions on-the-job and how these reactions influence those people.

Question 32

Moods are hypothetical constructs which means that attitudes are inferred from the things people say, informally, in formal opinion polls, or through their behavior.

Question 33

Display rules, or informal standards, govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Question 34

Personality may influence positive and negative reactions, as can moods.

Question 35

Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.

Question 36

Surface acting is trying to modify your true inner feelings based on display rules.

Question 37

Mexican culture tends to encourage downplaying emotions, while British culture is much more demonstrative in public.

Question 38

Work environments and events cannot influence a person's feelings at work.

Question 39

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Question 40

The concept of emotional labor relates to the need to show certain emotions in order to do a job well.

Question 41

A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.

Question 42

Physical aggression is an example of a counterproductive workplace behavior.

Question 43

According to a 2011 survey by Accenture, Gen Y workers ranked pay higher as a source of motivation that either Gen Xers or Baby Boomers.

Question 44

The behavioral component of an attitude is a specific feeling regarding the personal impact of the antecedents.

Question 45

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Question 46

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Question 47

The spillover effect examines happiness at home spilling over into satisfaction on the job.

Question 48

Both the Job Attitudes Index and the Maryland Satisfaction Questionnaire are popular job satisfaction questionnaires.

Question 49

A survey of workers by the Gallup Organization suggests that profits for employers rise when workers' attitudes reflect high job involvement and organizational commitment.

Question 50

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Question 51

The causal relationship between job satisfaction and performance has been clearly established.

Question 52

Wasting resources, avoiding work, and making deliberate work errors are examples of political deviance.

Question 53

Choices regarding cognitive dissonance reduction methods are influenced by the degree of a person's perceived control over the situation and the magnitude of the rewards involved.

Question 54

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Question 55

Two primary dimensions of job involvement are rational commitment and emotional commitment.

Question 56

Cognitive dissonance describes a state of inconsistency between an individual's attitude and behavior.

Question 57

Interestingly, research finds that job satisfaction does not influence employee absenteeism and turnover.

Question 58

Changing the underlying attitude and changing future behavior but not developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

Question 59

Rational commitment reflects feelings that the job serves one's financial, developmental, and professional interests.

Question 60

According to a recent survey by Salary.com, workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Question 61

Andy, a business student at Frost University told his friends, "I was really angry when my professor criticized my presentation in class." This is an example of an) __________.

A) emotion
B) mood
C) cognition
D) display rule
E) citizenship behavior

Question 62

Mya's has not wanted to get out of bed all day. She told her roommate, "Oh, I just don't have the energy to do much today; I've felt down all week." Mya's situation is an example of an)

A) emotion.
B) mood.
C) cognition.
D) display rule.
E) citizenship behavior.

Question 63

Emotional intelligence includes all the following factors EXCEPT:

A) appraisal and expression of emotions in oneself.
B) appraisal and recognition of emotions in others.
C) assessment of management attitudes.
D) regulation of emotions in oneself.
E) use of emotions to facilitate performance.

Question 64

According to EI, the ability to think before acting and to control disruptive impulses is

A) social awareness.
B) self-awareness.
C) emotional contagion.
D) self-management.
E) relationship management.

Question 65

Well managed rewards can positively influence both individual satisfaction and performance.

Question 66

Emotional Empathy is the ability to know how others are viewing things.

Question 67

Research suggests that job satisfaction alone is a consistent predictor of individual work performance.

Question 68

__________ always have an object or something to trigger them.

A) Moods
B) Attitudes
C) Emotions
D) Behaviors
E) Beliefs

Question 69

Which of the following is not considered one of the six major types of emotions identified by researchers?

A) Anger
B) Joy
C) Love
D) Fear
E) Interest

Question 70

Of the following, which is one of the six major categories of emotions identified by researchers?

A) Interest
B) Greed
C) Moods
D) Values
E) Surprise

Question 71

Which of the following is not an aspect of Emotional intelligence?

A) One's ability to understand the IQ of managers.
B) One's ability to understand one's own emotions and to express them naturally.
C) One's ability to perceive and understand the emotions of others.
D) The ability to regulate one's own emotions.
E) One's ability to use emotions by directing them toward constructive activities and improved performance.

Question 72

The six major categories of emotions identified by researchers are

A) fear, joy, love, sadness, interest, and surprise.
B) happiness, love, disappointment, calm, pleasure, and bliss.
C) anger, fear, joy, love, sadness, and surprise.
D) joy, love, calm, pleasure, fear, and disappointment.
E) bliss, sadness, surprise, joy, anger, and happiness.

Question 73

Cognitive dissonance is the ability to feel what the other person is experiencing.

Question 74

Which of the following statements regarding the six major categories identified by researchers is correct?

A) The fear category may contain alarm and anxiety.
B) The calm category may contain contentment and relaxation.
C) The respect category may contain reverence and integrity.
D) The ethics category may contain morals and values.
E) The surprise category may contain concern and wonder.

Question 75

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.

Question 76

The argument that satisfaction causes performance suggests that managers should help workers attain high performance, and as a consequence workers will be satisfied.

Question 77

Which of the following is true of the term EI?

A) It refers to cognitive ability and intelligence
B) It is used interchangeably with IQ
C) It is more of a recent concept
D) It has been measured for over 100 years
E) It is measured in the Myers Briggs

Question 78

__________ emotions help individuals stay aware of and regulate their relationships with others, while __________ emotions refer to individuals' feelings based on information external to themselves.

A) Awareness; open
B) Recognized; acknowledged
C) Internal; external
D) Self-conscious; social
E) Known; found

Question 79

Which of the following statements is correct?

A) Social emotions come from internal sources.
B) Self-conscious emotions come from external sources.
C) Self-conscious emotions come from internal sources.
D) Social emotions and self-conscious emotions come from internal sources.
E) Self-conscious emotions and social emotions come from external sources.

Question 80

When considering the major categories of emotions identified by researchers, which of the following statements is incorrect?

A) The "sadness" category may contain disappointment, neglect, and shame.
B) The "anger" category may contain disgust and envy.
C) The "fear" category may contain alarm and anxiety.
D) The "love" category may contain affection, longing, and lust.
E) The "happiness" category may contain pride and self-worth.